JOSE RADY ALLENDE: Hola.
My name is Jose Rady Allende
and today we'll be doing a deep dive
on Voice and AI assistance in Outlook.
We'll start with an intro on Voice and AI.
Then we'll move into the latest
for our Play My Emails experience,
give some updates on its availability
and follow up with a demo to showcase some
of our latest enhancements.
There, we'll introduce you to voice commands
and demo how they can help you expedite core jobs
in Outlook like sending a quick email, setting up
a one on one or initiating a call.
Finally, we'll wrap up the session
with a summary of everything we showcase in next steps.
Let's get going.
With AI and voice commands,
we're providing helpful ways to do more
with your voice beyond searching.
This matters because we continue
to build intelligent assistive experiences in Outlook.
With new ways to use your voice with natural language,
you can reduce the effort for getting things done,
helping you when you're on the go or using your phone
while working remote.
You might be asking, how does it all work?
We leverage M365 services, Cortana
and core Outlook capabilities to build these experiences.
Outlook for iOS and Android is connected
to Microsoft services that help
you achieve core jobs like connecting
with people, composing emails or scheduling meetings.
With Play My Emails,
you can asked her Cortana to do more for you hands-free.
And with voice commands,
you can expedite the completion
of some of these jobs via voice.
Let's start with Play My Emails.
For those of you that are not familiar with Play My Emails,
Play My Emails is the Outlook experience
that lets you listen and respond to your email
and changes to your day hands-free using Cortana.
Helping you get time back by catching up
and balancing commitments.
Already available in English in iOS and Android devices
in the United States,
we are super excited to let you know that the experience
will start to roll out in Australia, Canada, United Kingdom
and India in the coming months.
This is a big milestone for us and a big request
we've heard from our customers.
Let's jump into some of the new capabilities.
Play My emails allows you to catch up on emails
to get more time back on your day.
Initially, you're greeted with a brief summary
on latest changes and time it would take to catch up.
CORTANA: 21 Emails, including a change to your day.
This'll take about 15 minutes.
JOSE RADY ALLENDE: To go through the experience,
you can use the simple commands on screen
or completely operate the experience hands-free.
I'll be using both methods throughout the demo.
That said, just using your voice
is super helpful when multitasking.
Good examples include getting ready
in the morning, walking the dog or brewing some coffee.
For me, I like to use Play My Emails to triage my inbox
while watering the lawn in the morning
when my phone is in my pocket.
[phone beeps]
CORTANA: Three people invited you to a meeting
about sales pipeline review at 4:30 PM.
Would you like to accept this?
[phone beeps] JOSE RADY ALLENDE: Yes,
CORTANA: You're marked as accepted.
[phone beeps]
This morning, Nestor sent an email
about latest GDPR compliance updates just to you.
This is a long one.
JOSE RADY ALLENDE: Now, if you wanted to narrow the items
to triage and listen to emails
from a specific person, time or topic,
you can now do that.
Hey, Cortana, [phone beeps]
what emails do I have from Nestor?
CORTANA: You've got one conversation
with emails from Nestor.
JOSE RADY ALLENDE: This is a great example of the power
of natural language and how the combination of such
and AI capabilities can help us understand the user intent
and read out emails that match a user's request.
The last thing I want to show you
is not in the experience itself,
but rather in the amount of personalization that we offer
through Play My Emails.
You can now enable readouts
from multiple illegible accounts.
For example, Pam Z and Moses M.
Additionally, you can define if you only want emails
to be read from favorite people.
For example, your manager.
Allowing you to have a personalized experience,
stay connected and organized.
These adds up to the existing settings, such as car
and steering wheel controls, Cortana's voice and reminders
you can set to give yourself a break from working
at your desk while still catching up with what's new
in your inbox through your mobile device.
To wrap up this section, it's very important
to talk about how Play My Emails can assist you
while keeping your data private on a trusted platform.
Cortana is a natural part of Microsoft 365 for Enterprise.
Allowing experiences to be enabled
by default while processing data safely
and securely to fulfill your requests.
Cortana is a core online service,
which means that these experiences
are delivered using services that fully comply
with Office 365's enterprise level privacy, security
and compliance promises in the online services terms.
Third, Cortana leverages enterprise-grade services
to process requests from the user and the office data needed
to deliver results.
Lastly, data is not viewed, reviewed or labeled by humans
and it always remains in the Office 365 trust boundary.
Text transcriptions which are auto-generated
are only used to develop
and improve machine learning models.
Now, let's talk about voice commands.
Voice commands, a new experience
to speed up everyday Outlook tasks,
such as sending a quick email, setting up a one on one,
or initiating a call through the use of voice.
They build up on natural language search,
where you can find people, documents and meetings just
by using your voice.
Additionally, these commands make use of the Microsoft Graph
and other Microsoft ready enterprise services
to place you a top away from sending an email,
a meeting invite or placing a call.
We're excited to announce that Voice Commands will be coming
in English to the United States for Android and iOS devices
in the coming months.
Let's take a look.
With Voice Commands,
you can now get started with sending an email,
a meeting invite or placing a call with your voice.
A good example of when calling somebody is the best way
of staying connected is an urgent email.
In this case, it looks like Diego's email is time sensitive.
And if I needed additional information from Diego,
I could just use my voice to place a quick call.
Call Diego. [phone beeps]
A couple of things to highlight here.
Notice that Outlook Mobile is smart enough to understand
which Diego I'm referring to.
We achieved these by leveraging the power
of the Microsoft Graph and the information
that's provided in the AD tenant for Diego's profile.
No need to have the phone number saved on my device,
which is great.
In addition to using the dialer,
we will be supporting Microsoft Teams calls very soon.
Enhancing this scenario and demonstrating the value
of a platform where you can initiate a team's call
from within Outlook.
Emailing somebody is another great example
of the value of voice commands.
In this case, imagine that you're running late
to a virtual lunch meeting you have with Adele.
Our email command provides a good solution to this problem.
[phone beeps]
Email Adele that I'm running late.
[phone beeps]
Through this command,
I'm able to quickly draft an email to a particular recipient
with a default title and my message as part of the body.
This is another great example of how the combination
of Voice and Microsoft services can really work together
so that you can stay on track
even when there's some unexpected surprises during your day.
Lastly, just like with emails,
Voice Commands can also help us expedite
the task of scheduling a meeting.
In this case, it looks like Nestor has a request for us
and we may need additional context to complete the task.
Connecting with Nestor in a meeting may be a good way
of achieving that.
[phone beeps] schedule time with Nestor
at 4:00 PM to discuss compliance
[phone beeps]
Through this command,
I was able to quickly draft a meeting event, add
an attendee, provide context in the title
and select a particular time.
Just like with emails, leveraging the power
of native experiences in Outlook Mobile helps
with familiarity allowing users
to feel accomplished, confident and in control.
These are just three examples
of when it is easier said than done.
With voice commands,
it's all about working smarter, not harder.
From voice readouts via Play My Emails
to voice commanding, we've explored and seen demos
of AI and voice capabilities built into Outlook
that help take the load off of your workforce
for optimal personal organization in time management.
We share some great news on the expansion
of Play My Emails, new user features
and hands-free capabilities.
We also looked at how voice commands
can help you expedite core tasks in Outlook
through voice and shared that they're coming very soon
to the United States.
Finally, if you haven't,
we would love for you to try these capabilities
and hear from you.
One more thing.
If you're interested in learning more,
these are all great resources for you.
And I encourage you to check them out.
I really hope that this has been a useful session for you.
Thank you so much for watching, adios.