I think it's important to understand why it's important to empower people. How
many of you in this room have been ill and have turned to a device to the
internet? Not many people understand that actually
you don't have to pick up the phone to book an appointment to see somebody and
actually you can do some of this stuff by yourself. How do we empower people to
actually understand and manage their care better? The idea is that you as the
public have your own set of tools your own set of devices and you can
understand how to manage your health and care better by yourself with the support
of the system if you need and overall it's about creating efficiency we all
like to create efficiency but we all want better experience don't we? We have
national platforms so these are things these are things that you can use and
then we have toolkits and standards and that's about understanding that those
things can be trusted and trust in the digital world is fundamentally important
and then it's what we're doing to support local teams and regional teams
to actually enable that. These are our programs we have a program called 111
it's the national helpline it's now online that you can
use. We're doing some local programmes as well on child health. It's really important from
the very beginning to try and start that digital journey as we say right
from the start when you're a baby all the way to when you're a grown-up,
Everybody likes to have KPIs or 'what does success look like?' and for us
it's being realistic and saying here's the data we've generated here it is
people are using these services they're in the real world but for us in empower
the person and as I say this is just one part of the whole digital transformation
portfolio, patients are key patients are key at the center of what we do. We have
really good working groups with them we work alongside them when we do our
personas we encourage them to tell us realistically what it is that they want
from us. Those of you may be familiar you know it's a really weird world isn't it
digital health you're all sitting there with your mobile phones and your iPads
and your Fitbits and your Apple Watches how do you create that trust? So I'm just
going to go really briefly over some of the standards and tools we're doing to
try and enable that trust and enable the whole market to understand that there are
standards in this place it's not like oh yeah I'm just gonna create an app that's
really amazing but actually it's not usable its text is so tiny that if
you've got sight impediment you can't see it and actually there are things
that you should consider that not everybody does. We wrote a code of
conduct and the idea is to say it's a really confusing space there's
regulations there's bodies that you've never even heard of and then there are
things like you know ISO standards so what we try to do in this document is
just put some of them not all of them because there are hundreds but some of
them that are important to health in one place. We try to think of how to make the
journey and the behaviours in this space quite important. People quite often like
to develop something that's what's the user need what's the impact you're
having and especially I know we're not talking about AI but if you start
talking about big uses of data that are doing about a machine learning that
are ending automating stuff what impact is that then having on either your
workforce or the care pathway? In the medical world we're all really good at
what evidence we should be doing for drugs we know it we've trained in it but
in the digital health world who knows, you know? There's this business school of
thought that RCTs, randomised control trials, this is the gold standard but
actually it might not be so we work really closely with NICE with PHE, Public
Health England, with MedCity and a lot of the accelerator programmes Digital
Health London being one of them to come up with a set of standards and
frameworks of what we thought actually in the evidence world for digital health
technologies what could you have. Look and feel. For the NHS we're a brand we're
a brand that people trust so actually when you're designing something or
you're creating a site or a product you need to have that same sort of service
design standard so the guys at NHS Digital have been amazing and created this
really good manual so I do encourage you to go and have a look at that and then
again if you're developing things what are those APIs what are those standards
how do you link into stuff, we've got the developer network to have a look at. It's
great to have programmes like this but actually what are we trying to create?
We're trying to create an ecosystem where you have standards where you know
something is working well where you then have platforms or products that
you can go access and then how you actually integrate that into the system
so on the front line and within a care pathway it makes sense