Hey guys, it's Ginny Silver.
And today I want to update you on the progress that I have
had, or lack thereof, with communicating directly with the
Edd. If you saw a video that I created last week, I was excited
because the Edd actually began responding to my email request.
I have tried to reach out to them to contact them to try
to get answers out of them.
I didn't actually expect the Edd to answer all of the questions
that I sent over, but I did expect some sort of reply.
He isn't going to be the most helpful.
This is not a video that's going to provide you information
or get you pushed from pending to paid, but I know that many
of you like seeing the work that I do behind the scenes to
try to advocate for you to try to get answers for you.
Now, an Edd Media Department representative reached out to
me over the phone and I asked him if I could follow up via
email because I wanted to have a paper trail.
I wrote the following, Thank you again for reaching out after
emailing the EDD's Media Department over the last six months
to no avail.
I'm very thankful to have you reach out.
Below are some of the major issues and questions claimants
are having right now.
I would ideally love the ability to have these questions
answered over a recorded Zoom call to share the responses
straight from an Edd spokesperson, but would be grateful
for a written response if a Zoom call is not a possibility.
I then asked about the new Quarter Pending issue.
I asked about the MEUC boost.
I asked about the overpayment waiver.
I also asked that claimants who are within their benefit
year are up to date on all documentation and who are are
stuck in pending can't get through the phone lines.
The Edd is not reaching out to them directly and they have
been unable to get through some Pending for months.
How can they get the help they need in order to get paid?
And Lastly, I asked about interview wait time.
Edd then followed up, Thank you for all the inquiries.
We will take a look at this and get back to you for planning
purposes. We are focused on budget related stuff today and
early next week, so late next week is the earliest we'd be
able to do something.
I wrote back.
Thank you for your assistance.
It is greatly appreciated.
We then had a significant number of people reporting this
issue, so I wrote in to ask about it.
I'm having several hundred viewers asking about the following
issues, and I'm hoping Edd can provide a written commentary
ASAP for a report.
Claimants who have already filed a new claim after reaching
the end of their benefit year are receiving the attached
notice stating that they are required to file a new claim
since this is coming to them after they have already filed
a new claim.
They're unsure as to why they're receiving this and if they
need to file for a second time, despite already having filed
and process their new application.
Is this an accidental blanket email sent by mistake?
Regardless of the fact that some receiving this have already
filed a new claim, or do they in fact need to file a new
claim after already receiving their new award letter, there
was an error in my attachment and he responded back asking
for the attachment and I sent it back over now.
I did send a follow up email and the representative was away
with an auto responder but provided an additional email address
to reach out to.
So I did and my email was blocked from that additional address.
They then replied to the following, Schedule is tight this
week, we will keep an eye open for future opportunities for
your planning purposes.
We're aiming for another UI update next week.
We'll keep you posted.
Wanted to make sure you're getting our news releases.
Also, wanted to say that we appreciate getting the info from
you on frequent questions, Trending issues that you are seeing
with claimants.
I then replied, Yes, I access the news releases and check
their daily.
Please provide a written response to these questions.
These issues aren't addressed anywhere on your site nor in
press releases.
If you are unable to provide answers via email, please let
me know why, since there is no information available on these
topics anywhere and they are very important issues to a vast
number of claimants.
And when I didn't hear back two days later, I decided to
follow up one last time.
Is there a reason why a written response to these questions
is not available?
Thank you for your assistance if you're able to provide any
now you guys.
I'm doing a part two included in this video because a day
later after I filmed the first portion of this video, the
Edd reply to me now.
I greatly appreciate their reply, but Unfortunately it doesn't
provide any additional information on these questions.
The representative wrote back to me.
Nothing personal.
The first question I asked to remind you is the new quarter
pending issue for individuals who are stuck in pending at
the start of each new quarter, they aren't told that they're
going to have to call in and get pushed from pending to paid.
During this new Quarter review, he answered, I haven't been
able to nail anything down or identify this issue, but folks
are looking into it now.
The second and third questions that I asked surrounded the
MEUC boost when it will be pulled into action and the overpayment
waiver. I cited the Department of Labor's most recent set
of guidance and asked which option they would be choosing
from the options of the Department of Labor set forth and
when it will be available to claim it.
He wrote back, regarding numbers two and 3, there are no
updates at this time, and I'll be sure to keep you in the
loop when there are questions number 4 and 5 that I asked
included for individuals who are within their benefit year,
who have everything up to date, who have no problems on their
but yet are stuck in pending and can't get through the phone
lines in order to get it cleared.
What can they do?
And the number five questions that I asked was, Why are the
interview wait times taking so long and what can someone
do to get them sped up?
The answer number four, number 5, is a little harder to answer
generally because there are many claimant specific reasons
a case could be pending in general would say if a person's
answer to a biweekly certification question has triggered
an eligibility interview, that account is pending until the
interview takes place, which is why we really push this info
to remind folks to answer carefully.
Unfortunately, that doesn't address the questions that I'm
asking. The question that I asked was, If someone is pending
and it's not a benefit your issue or a documentation issue
and they can't get through the phone line, how can they get
help? And regarding the interview wait times, I asked, Why
is it taking so long up to several months for individuals
to receive them?
So once again, that question wasn't addressed, so included
in the email was wanted to give you a heads up.
We'll have a news release later today with some info you'll
find interesting and ask if I have a time for background
phone chat today.
I don't know what background phone chat is.
I see that I put out videos on a daily basis, but what you
don't see is all the work that I'm doing on the back end
and this is some of that work it's trying to get you guys
answers. Is trying to get your issues heard.
It's trying to advocate for you in the media and work my
way up the ladder to getting you guys in a better situation.
No, this is an information that will help you to get paid.
But no, this is an information that will help you to get
paid right now.
But hopefully it's interesting to see that I'm doing work
on the back end to try to advocate for you guys.
Please like and Subscribe and leave a comment.
Go on to several questions and issues that I've brought forth
to them.
Baby, I love you.