Have you ever had a problem with your YouTube channel or your video and wanted to contact
YouTube directly?
In this video, you'll learn several ways to contact the YouTube support team.
Let me know in the comments below what has been your experience contacting YouTube.
Here are the top four ways to contact the YouTube support team.
Number one, direct email.
If you're a member of the YouTube Partner Program, some but not all members have access
to the Creator Support team.
To become a member of the YouTube Partner Program, you need 4,000 hours and 1,000 subscribers
in the past 12 months before your channel can be reviewed to join the program.
Here's how to get to Creator Support from YouTube.
Log in to YouTube channel, click on your profile icon, and click Creator Studio.
Scroll down to the bottom of the page, click "Help," click "Need more help," click "Get
Creator support."
Choose the category that you need help with.
I can select "Channel & video features."
Email support may be customized according to your channel.
For instance, "Channel & video features," got "Email support," "Content ID claims, "Email
support," "Copyright, Policy & Community Guidelines," I don't see "Email support," "Monetization
and AdSense," "Email support."
Out of these four categories, I can get email support for "Channel & video features," "Content
ID claims," "Monetization and AdSense" but not "Copyright, Policy & Community Guidelines."
Let's go to "Monetization and AdSense."
Click "Email support," then you just fill out your name, last name, email address, channel
URL, and "How can we help you?"
"Is this issue about a specific video?"
"Yes or no?"
"Please attach a file if it helps to describe your issue," and then you just click "Submit."
You usually get a response within one business day.
If you don't see the email option, make you're signed into YouTube channel, that's a part
of the YouTube Partner Program.
Number two, YouTube Help Forum.
If you can't email the YouTube Support team, your next best bet is the YouTube Help Forum.
To get there, just Google "YouTube Help Forum" or go to this URL.
It says, "Welcome to the official YouTube Help Forum.
Search for an answer, ask a question and learn more."
You've got "Frequently Asked Questions," you've got the Help Center, so you can watch all
these videos, then you've got "Popular on YouTube," so you've got all these subjects,
"Describe your issue in the box here and I'll give you the appropriate help."
For example, if I enter YouTube "Community Guidelines strike basics," then it'll give
you the article on that particular topic.
If you click "Creator Support," it will show you how to contact the YouTube Support team,
which I'm explaining now.
I'll explain how to do it from your computer, but you can also do it from your Android or
iPhone or iPad.
You've got "Help Videos," this is from the YouTube Help channel, you've got "Courses
to Grow Your Channel," this comes from the Creator Academy, and you've got the "Forum
Posting Guidelines."
If you have a question for YouTube, just click on "New Yopic," select the category from these
drop-down lists, put your question in the box here where it says, "Question," then describe
your issue, then click "Post."
Your question will appear at the top of the discussion forum.
You often get an expert reply from people in the forum, and some of these people can
be part of the YouTube staff.
Here's a question, "Remove my video from YouTube with copyright claim, which is absolute false,"
and it's got one expert reply.
Here's the reply from NoNaughtyAllowed, here's the response from the creator, here's another
response from NoNaughtyAllowed.
In my experience, you often get a reply within a few hours, so I find it very helpful.
If you're not a member of the YouTube Partner Program, I highly recommend asking your question
in the YouTube Help Forum.
Number three is the YouTube Twitter account, which is at twitter.com/youtube.
Here you get real-time troubleshooting tips and updates from the YouTube team in many
different languages.
If you want to send a tweet to YouTube, click on "tweet," enter your message in the "Tweet
to YouTube" box and click "Tweet."
There's no guarantees that you'll get a reply, but it's at least worth the try.
Here's a comment from Allspark TV who got a response from Twitter, "Touching base through
Twitter was the only way to contact them for me.
When I did this, they generally responded to you on Twitter within 24 hours, at least,
that's what it was for me both times, and then they create a ticket on their end tagged
"Social Escalation" in the email subject along with the ticket number.
Otherwise, there's no way for me, and most others, I assume, to email, call, or chat
with them."
YouTube also has a Facebook page at facebook.com/YouTube.
Find a comment you can reply to or post your own comment.
Just keep in mind, there's a high volume of traffic on this Facebook page, so you're probably
less likely to get through.
Instagram.
Youtube also has an Instagram account at instagram.com/YouTube.
Sign in to Instagram and click on a post that you wish to comment on and post your comment
in the comment box.
Keep in mind that if you want to find a solution to a problem that you're having, you're probably
less likely to get an answer from Instagram.
Number four, snail mail.
Go to youtube.com/t/contact_us, scroll down to the bottom, and here you've got the mailing
address for YouTube.
It says, "You can contact YouTube at the address below," so you can send a real letter explaining
your issue to this address.
If you've got a fax machine you can even try faxing it to this number.
Now, you know the top four ways to contact the YouTube Support team.
Let me ask you an important question, have you ever tried to contact YouTube?
Post your experience in the comments below.
I'd love to read them, and I'm sure others would too.
If you want to know how to identify what's wrong with your channel or videos so you can
get more views and subscribers, download my free YouTube channel evaluation worksheet.
Make sure you also subscribe and check out the related videos.
Thanks for watching, and I'll see you in the next video.