Troubleshooting Printer Paper Pick Up Issues for HP DeskJet 2700 and DeskJet Plus 4100 Printer Series
If your printer doesn't pick up or feed paper, follow these troubleshooting steps.
Reminder: Paper feed issues might be the result of using Damaged, bent or dusty paper.
If the paper needs to be replaced,
use only HP genuine printer paper, that has been stored in a cool and dry place.
Remove the paper stack from the input tray and examine it.
Fan the top edge of the stack away from you.
And remove any damaged paper from the stack.
Check for obstructions inside the input tray area
to make sure that nothing blocks the paper from engaging with the rollers.
Using both hands, hold the stack of paper,
and then tap the bottom edge of the stack on a flat surface so that the stack is even on all sides.
Gently load the stack of paper into the input tray.
And then slide in the paper-width guide to just touch the edge of the paper.
Go ahead and try to print a document.
If the issue persists, continue to the next step.
Now, turn off your printer.
Then, disconnect the power cord and any other cables connected to the printer.
WARNING: Keep in mind that you must disconnect the power cord before reaching inside the printer
to avoid risk of injuries or electric shock.
Check underneath the printer for possible paper jams.
Lower the paper input tray back into the printer.
Close the output tray extender, and then push the output paper tray into the printer.
While holding the scanner lid and paper input tray,
turn the printer on its backside so that you have access to the underside of the printer.
Lightly, pull down on the two cleanout door tabs to open it.
The two cleanout door tabs for the DeskJet 2700 series are located more centrally.
Remove any jammed paper from inside the printer.
Use a flashlight to check for torn pieces of jammed paper inside the cleanout area.
Remove any paper, media, foreign objects, or packing material you find.
To close the cleanout door, push the door towards the printer until both the latches snap into place.
Turn the printer over to its normal position.
Reconnect the power cord and USB cable to the rear of the printer
and turn the printer on.
Go ahead and try to print a document.
If the issue persists, continue to the next step.
Over time, dust, paper fiber, and other debris might accumulate on the device, and cause issues.
The solution is to clean the rollers inside your printer.
You will need a long, lint-free cotton swab, distilled or bottled water and a flashlight.
First turn off the printer.
Then, disconnect the power cord and any other cables.
Warning: You must unplug the power cord to move the carriage by hand
and reset the paper feed mechanism without the risk of injury or damage to the printer.
Lightly dampen a cotton swab with water and squeeze any excess liquid from the swab.
Now raise the printer input tray.
Lift and hold the input tray shield.
Using a flashlight, look down through the open input tray area,
locate the gray paper pick rollers.
Run the dampened cotton swab along the length of the first roller.
Slightly rotate the roller with the swab to reveal more surface area and clean the exposed area.
Continue this process for both of the Paper Pick Rollers.
When complete, lower the input tray shield.
Wait ten minutes for the rollers to completely dry.
Plug the power cord back into its power source, preferably a wall outlet.
Reconnect the power cord and any other cables into the printer.
Turn on the printer and print another document.
If the error persists, contact HP for service and warranty options.