Hello, I'm JP Gownder,
vice president and principal analyst
with Forrester's future work team.
Now, you may have noticed that we live in a
world of accelerating and continuous change.
Systemic risk events like pandemics and wars,
climate change and other crises
are forcing us to reshape.
How and where we get work done,
we're required to be adaptable
and resilient while also very
creative and productive as workers.
The COVID-19 pandemic accelerated some of
the trends that we were seeing beforehand,
including the emergence of a new,
more distributed model of work,
which we call anywhere work.
Anywhere work includes everything
from hybrid work to fully remote
work and everything in between.
And as of now,
about 2/3 of organizations have adopted
some form of anywhere work strategy.
And those who haven't find themselves
often being lobbied by their current
employees and their prospective employees
to embrace some measure of anywhere work.
Now many have asked me,
in this new world of anywhere work,
is it going to persist?
Is it going to stick around for a while?
And there are certainly some
open questions here, right?
An economic recession.
For example,
could prompt some employers to
try to bring people back to the
office as jobs become more scarce,
for example.
But there are also some mitigating factors
here that make it hard to completely undo
everything we've gained from anywhere work.
For one example,
people are actually more productive when
they work at home at least part time.
So if you're in an environment where
productivity is at risk due to recession,
you don't really want to take that away.
We also know that employees themselves
have changed their preferences.
In fact,
between 2021 and 2022,
they showed incredibly steady interest
in the idea of anywhere work.
Things like expecting that my organization
will allow me to work from home,
or the idea that they hope
that that's the case.
In this anywhere work world,
employees have rediscovered the centrality
of the PC to their success at work.
More demanding workflows,
things like video conferencing and
collaboration software mean that
the bar has been raised in terms
of the quality and performance
and steadiness of their PCs.
And reopening mobility and business
travel means that security and
the ability to have ease of use
and really a solid experience.
Are completely table stakes.
So, you know, in this new world,
people shift contexts quite a lot.
They're moving from physical office
to Home Office to a customer
site and even airports and cafes
and so in that environment,
all of those context switches also require
that you have very little friction
with the technology that you're using,
including your laptop.
So with that context in mind,
I'd like to turn it over to my colleague.
Adi Sarosa,
to give you an overview of the
total economic impact of Windows
11 study that was conducted by
Forrester Consulting and on which
I was a subject matter expert.
Over to you,
Adi.
Thanks, JP. With these challenges in mind,
Forrester evaluated the projected business
impact of using Windows 11 using the
new tech total economic impact study.
A proven, consistent,
repeatable methodology used to
justify technology investments.
A new tech TEI study will look at the
projected benefits, projected costs,
flexibility or future benefits enabled
by the more immediate benefits,
and the risk associated with
these investments.
To do so, Forrester spoke with eight
representatives from 6 different
organizations who have had some
early exposure and experience
with using Windows 11.
These organizations came in different sizes,
industry backgrounds,
and exposure to windows to capture the
full extent on how any organization
can benefit from Windows 11.
Based on the conversations
with these interviewees,
Forrester constructed a composite
organization which is meant
to be a representative of the
interviewees and is used to present
the aggregate financial analysis.
After putting the composite
through Forrester's Analysis,
3 scenarios were projected.
A low case scenario which is the minimum
benefit the composite organization
is projected to realize after
implementing Windows 11 for three years.
A medium case scenario which is
the midpoint where the composite
organization are taking additional
steps to complement Windows 11
and a best case scenario which is
what the composite organization
is projected to realize,
assuming they take all the
extra steps and everything goes
well in their implementation.
These calculations are based on
3 high level benefits that the
composite organization realize.
By using Windows 11,
the composite organization is projected
to see anywhere between 5 to 15%
increase in end user productivity,
20 to 30% increase in OS security,
and 2 to 10% reduction in
cost of IT environment.
The low case scenario showed a
projected ROI of 109 percent $1.4
million in projected benefits
and a projected NPV of about
$700,000 after three years.
A medium case scenario showed
a projected ROI of 250%.
$2.3 million in projected benefits,
and a projected NPV of about 1.6 million.
Finally, the best case scenario
showed a projected ROI of 394%,
a projected benefit of $3.2 million,
and the projected NPV of $2.6 million.