hey what's up it's Jerad with state of tech and I wanted to talk to you about my
$1,800 iPhone 10 now my phone is $1,800 or its worth now $1,800 because I had to
buy a new one now let me tell you a little bit about why that happened so
the iPhone 10 is ip67 certified which means it is water and dust and erosion
resistant and then there is certain specifications for that now there's a
range of certification that has to be in place for it to get that ip67
certification and the iPhone 10 has that they advertise it on their website in
its own row on the website so they draw a lot of attention to it of course there
are phones out there like the Samsung Galaxy phones that they advertise
underwater I mean they even showcase it being used underwater however I have
seen some ads and I've seen some things where the iPhone they're kind of
showcasing that their phone could kind of do it too but the iPhone should not
ever be put under water it should not even be put near water and I'm gonna
tell you exactly what happened to my phone so that it's a lesson to all of
you who may be thinking about using their iPhones as some form of an
underwater camera so the iPhone 10 is I believe the second phone or the third
phone to get a water certification or water resistant certification the iPhone
7 was the first one to get it the iPhone 8 has one and then the iPhone 10 of
course has one before that we all knew not to get our iPhones anywhere near
water now I did believe that Apple would be able to produce that they were
capable of producing something that could go underwater
we all know that the new Apple watch is supposed to be you're supposed to be
able to swim in it it has a mode to track your swimming you should be able
to swim in the water with your Apple watch they advertise that as being
something that you can do of course the Apple watch is ip68 certified so it does
have a better certification than the iPhone tens ip67 certification so I took
this phone in the water because I was wanting to do a underwater
camera comparison between the iPhone 10 and the s9 plus I've seen countless
other people put their iPhones underwater I've put another iPhone 10
that I had before this one underwater and had no problems no issues at all the
phone worked well didn't have any issues after taking it out of the water however
with this phone immediately after putting it in the water and taking it
out really only for a couple of seconds just to take a quick photo I was met
with a notification on the screen saying that the SIM card had been removed now I
knew that that wasn't the case and I thought oh something's wrong so I took
the phone out got out dried it off the phone screen started turning green and
doing all these weird flickery things I tried powering the phone down but the
iPhone is impossible to shut down it's impossible to shut down under normal
circumstances let alone when the phone is constantly trying to restart and
reboot and the screen is going weird and everything's happening and you're
freaking out because your iPhone is going sideways on you I all I could do
is just watch my phone died a slow painful death there was nothing that I
could do I try and hold down the side button and the volume up button to get
it to that screen where I can power it down but the phone would reboot or
something would happen the screen would turn off and on and it would interrupt
that process so the phone was basically designed to kill itself as that's what's
happening because there's no way to turn the phone off so with some water inside
of the phone because the SIM door I believe was defective or the seal that
was around that was defective the phone basically died and I tried putting it on
rice I tried doing all those things there was nothing that I could do to get
the phone to come back so I took it down to the Apple Store and the Apple Store
basically told me any water damage and you're screwed there's nothing that
we're gonna do for you it doesn't matter what type of water damage if it tripped
the little water sensor that's in there and it shows red I'm showing you a
picture of what that looks like now your phone is basically worthless and it's
garbage and sorry about your luck never mind the fact that the phone is ip67
water-resistant and it should withstand that type of use you should be able to
take your phone and put it under water a couple of
inches and then take some pictures and pull the phone out and have it be fine
but that's not the case with the iPhone 10 and I don't recommend it because
Apple is not going to back you up and they're not going to help you out in
situations like that the Apple store employee told me that there's no way of
them knowing how what the exposure was like underwater which is a good argument
I understand that there's no way that they'd have to take my word for it that
I was using the phone exactly how it was using it and the issue happened there's
no way I phone could have been underwater for three days for all they
know so there's something to be said there but for them not to back up the
fact that their phone is ip67 water-resistant and to trust their
customer at least to a certain extent is just flat-out crazy they didn't even
care to look at the sim door relieved and to look at and examine the phone the
fact is is that there was water damage to it and there's nothing that they can
do if you look at their website the policy says water damage on the phone
it's out of warranty there's nothing that we're going to do
however they advertised an ip67 certification on the phone which is
really frustrating to me that they are not backing a product that is supposed
to have a certain standard now if I was to listen to music for a month straight
without that full volume running my phone 24 hours a day and after a month
the speaker's went out I would expect that my speaker should be able to be
replaced even though that's an extreme situation under the warranty if the
speakers go out they're gonna replace the speakers but if you use the phone in
a way that it's described to be able to be used by a certain standard that the
phone has passed they're not going to back that so what happened was as they
did give me an option to purchase a new phone basically it's just that phone
only you don't get a new box you don't get new headphones cables or any of that
stuff they'll sell you a new phone for $550 and then of course I had to pay tax
on that so $600 later I have a new iPhone or
kind of a new iPhone I mean they say it's brand-new I'll have to believe them
on that but I did also have to give them my old iPhone
so they're gonna take my old iPhone and send it back they're gonna fix whatever
went wrong and then they're going to use that as a refurbished phone to sell to
somebody else so I think that Apple needs to really be
careful because a situation like this leads to class-action lawsuits where
they're not supporting something that they say their phone can do by listing
that their phone has an ip67 certification it states that the phone
could be used under those circumstances and then if the phone is used under
those circumstances yet it still manages to get damaged then they're not going to
even even try to honor that what the phone is supposed to be able to
withstand that's kind of a bummer to me as being a person who has bought every
single version of the iPhone since the first one sometimes even more than once
have I bought the same version of the iPhone I've been a Big Apple fan for
years even though there are things that I don't like about their ecosystem or
their platform and I bounce back and forth all the time between Android and
and other platforms I've always been a fan of Apple but right now I'm
understanding that they really just don't care about their customers as a
person who has a business account with Apple and I make business purchases I
also make personal purchases from Apple I've spent a ton of money with Apple
over the years and just one situation like this they're gonna go ahead and say
nope sorry about your luck we're not even gonna hear you out we're not even
gonna look into the phone maybe a little bit to see if maybe there was some sort
of a situation there there's nothing in place for Apple to do that Apple at the
Apple stores has nothing that they can do to open up a phone and look through
those look through the phone and try to determine exactly what happened there
the policy is if there's water damage if the little notification thing on the
inside of the phone tripped you're out of luck you're gonna have to purchase a
new phone and oh by the way we'll take your old phones so that we can fix it
and sell it again it's a really frustrating process and as a consumer
I'm not very happy about it so this video I hope will act as kind of
a PSA to all of you out there who are thinking about getting your phone wet
for the sake of taking pictures or something like that I highly recommend
that you don't do it I also recommend that you don't take your Apple
the water simply because Apple is not going to back you up if you dive into
the water with your Apple watch on and the pressure pushes a little bit of
water inside the casing you're not gonna get a new Apple watch out of it you're
gonna end up having to purchase a new Apple watch add a phone that cost over
$1000 and a watch that most of them cost over $500 that's just too much money to
risk taking them into water and getting them wet there are many other devices
out there by manufacturers that back their products like Samsung and Fitbit
you know these other manufacturers test and make sure their products are going
to work in those environments it really bums me out that Apple is not doing that
with their own products so for me I'm just a little frustrated and hence why I
made this video for all of you let me know what you think down in the comments
section below I don't want this to turn into a we hate
Apple let's bash Apple situation but it is an instance where one of the most
profitable companies in the world is not taking care of their customers in a
situation like this so let's talk about that down in the comments section below
share your thoughts share your opinions if you've had a situation like this I'd
love to hear about it too so click on subscribe or follow I'd love to have you
along for future videos take care and we'll see you back here next time on
state of tech