[music, wind, chimes]
Do you need to integrate Oracle Sales Cloud and Oracle Right Now?
Do you need to share incidents between your Sales Cloud and Right Now instances?
Bob needs to synchronize customer accounts in real-time
so they can raise service requests in both systems.
Oracle Integration Cloud Service or ICS
enables you to integrate Oracle SalesCloud and Oracle RightNow
to synchronize data such as incidents in real time.
To complete the integration Bob needs to complete several tasks in ICS:
1. Create the integration
2. Perform data mapping
3. Save and activate the integration and
4. Monitor the message processing of the integration.
Here,
Bob creates the integration between Oracle SalesCloud and Oracle RightNow
by using Oracle Integration Cloud Service
On the Home page Bob can establish connections
Create integrations using the configured connections
and Monitor the activated integrations.
Bob has created a set of connections by using a variety of available adapters in ICS.
ICS makes it easier to reuse adapters for future connections.
Oracle Integration Cloud Service supports a wide variety of connectors
that includes Social, Cloud and On-Premise
which supports SOAP and REST services.
Bob has a set of configured connections
ready to use for his integrations.
In the integration section,
Bob has a set of pre-built integrations
built by Oracle.
In addition to the existing pre-built integrations
Bob can create new integrations.
Bob builds a new integration to create an organization in Oracle RightNow
when an account is created in Oracle SalesCloud
There are different supported patterns when creating an integration:
Map my data is for one to one integrations
Publish To ICS makes a message available to multiple consumers
and Subscribe to ICS, is for consuming published messages.
Bob creates a one-to-one integration,
to synchronize the account creation
He can group related integrations into packages to simplify management.
The integration canvas is displayed
with all the available fully configured connections.
Bob configures the integration
by setting the Oracle SalesCloud connection
as the integration source
He provides meaningful information for the endpoint reference.
Since Bob needs to synchronize the account creation,
he configures the business object
that'll be received from Oracle sales cloud as a request document.
Bob selects the same account object
to be sent as a response document
to the Oracle SalesCloud application.
He verifies that his previous selections
include the account object as the request and response.
The Oracle SalesCloud connection appears as the source in the integration canvas.
Now Bob continues with the integration
by configuring the Oracle RightNow connection as the target.
He provides the endpoint reference
and a meaningful description.
Bob selects the target operation in the business object
on which to perform the operation
in the Oracle RightNow application.
In the summary page, he verifies that his elections are correct
just before completing the target endpoint configuration.
The integration canvas appears
with the configured source and target connections.
Now, Bob needs to map the data
that'll be exchanged between the source and target connections.
Oracle Integration Cloud Service offers a number of ways
to map the data exchange between source and target connections.
When there's an existing mapping for this integration
Bob can reuse it by uploading a file.
Boc can create individual mappings
but he wants to see what oracle recommends
and what other customers have done with the mappings.
This mapping list includes options
like Oracle recommended,
What other customers have done,
Inference based on structure of messages,
And mapping based on name matching.
He can also filter these recommendations
based on relevance.
Bob performed a number of mappings very rapidly
based on the target recommendations.
The map fields appears as marked on both columns.
Bob can filter the fields based on whether they're mapped or not,
How the fields were defined, standard or custom fields in objects,
The mapping origin,
Standard mappings or Customized mappings,
and the valid mappings mappings
mappings that have syntax problems.
Here bob wants to make it easier
to see just the map fields on a target side
by hiding the unmapped fields.
He configures the response
so that the source account gets updated with the ID
of the corresponding organization in Oracle RightNow.
This is needed to allow updates
to occur against the correct organization.
Just as before,
Bob has the option to upload or download
the data mapping.
Bob only needs to copy across the organization ID
in Oracle RightNow,
so the response is returned
with the correct organization ID
to Oracle SalesCloud.
Once the request and response data mappings are complete
the integration is ready to be activated.
When bob activates the integration,
he has the option to enable detailed tracing
when developing and debugging.
The integration between Oracle SalesCloud and Oracle RightNow is now active.
It starts to process messages.
Bob wants to know how well that message processing is going.
In the Monitoring page, he can see overall message counts and success rate
for all integrations
as well as the details for individual integrations.
Bob has successfully completed his integration
between Oracle SalesCloud and Oracle RightNow.
Thank you for watching.
For more information visit cloud.oracle.com/integration