YOU ABSOLUTELY HAVE TO WATCH THIS VIDEO OF
GOOGLE'S ARTIFICIAL INTELLIGENCE ASSISTANT BOOKING A SEAT,
NO, BOOKING A HAIR APPOINTMENT WITH A REAL PERSON.
WHAT YOU ARE ABOUT TO SEE IS GOOGLE'S NEW ASSISTANT AND
IT IS COMPLETELY A ROBOT.
THIS IS UTTERLY AUTOMATED, EVERY BIT OF VOICE GENERATION COMES
FROM THEIR ARTIFICIAL INTELLIGENCE ENGINE AND IT IS ON
THE PHONE WITH A REAL HAIR SALON LOOKING AND APPOINTMENTS.
TAKE A LOOK.
HELLO, HOW CAN I HELP YOU?
HI, I'M CALLING TO BOOK A WOMAN'S HAIRCUT FOR A CLIENT.
I'M LOOKING FOR SOMETHING ON MAY 3RD.
SURE, GIVE ME ONE SECOND.
MM-HMM.
WHAT TIME YOU LOOKING FOR AROUND?
AT 12 PM.
WE DO NOT HAVE A 12
PM AVAILABLE, THE CLOSEST WE HAVE TO THAT IS A 1:15.
DO YOU HAVE ANYTHING BETWEEN 10 PM AND 12 PM?
DEPENDING ON WHAT SERVICE SHE WOULD LIKE.
WHAT SERVICE IS SHE LOOKING FOR?
JUST A WOMEN'S HAIRCUT FOR NOW.
OKAY, WE HAVE A 10 O'CLOCK.
10 AM WORKS.
OKAY, WHAT'S HER FIRST NAME?
THE FIRST NAME IS LISA.
OKAY, PERFECT.
SO I WILL SEE LISA AT 10 O'CLOCK ON MAY 3.
OKAY GREAT, THANKS.
GREAT.
HAVE A GREAT DAY.
BYE.
THIS IS AMAZING TO ME.
I USED TO BE AN ASSISTANCE OF THIS IS ABSOLUTELY AMAZING.
YOU TOLD ME NOT TO WATCH THIS BEFORE NOW, AND I THINK YOU
THOUGHT I WOULD BE SHOCKED, BUT I LOVE IT.
RIGHT CLUSTER
BUT ARGUES SHOCKED THAT IT IS THAT NATURAL A DISCOURSE
BETWEEN A ROBOT AND A PERSON?
YES IT.
THE PAUSES, THAT IS WHAT IT IS CALLED.
THAT IS WHAT BRIDGES THE UNCANNY VALLEY BETWEEN UNC READER
WE HAD A LOT OF TROUBLE OF INTEGRATING AI INTO NORMAL,
EVERY DAY LIFE SERVING AS AN ASSISTANT OFTEN AS THEY DO.
BECAUSE OF THAT UNCANNY VALLEY EXPERIENCE.
THERE ARE A LOT OF PHONE RECORDED SITUATIONS WITH
UNSOPHISTICATED AI THAT SOUND INSANE BECAUSE YOU CAN TELL
IT IS NOT A PERSON ON THE OTHER END.
I REALLY LIKE THIS.
I DON'T KNOW HOW LOCATED A GOOD WORK BECAUSE I DEFINITELY
HAVE BOOKED APPOINTMENTS WITH HEALTHCARE PROVIDERS THAT
HAD A LOT OF WEIRD STIPULATIONS TO IT.
I THINK IT DOES, IT CAN HAVE A PERSON JUMP ONLINE AND
HELP OUT.
THE WAY THAT THEY TRAIN IT IS THEY HAVE SOMEONE IN THE
ROOM WITH IT WHO KNOWS WHAT WAY TO ESSENTIALLY TRAIN THIS
AI'S A BETTER HANDLE A COMPLICATED SITUATION.
WHAT DO YOU THINK?
THIS IS CALLED GOOGLE DUPLEX AND I THINK MORE
INTERESTING TO ME WAS WATCHING THE CROWD'S REACTION.
THEY WERE CHEERING BEFORE THEY WERE UNVEILING THE DEMO AND THEN
THE LAUGHTER AT THE VOCALIZE TO PAUSES AND THEN THE UMMS IN
BETWEEN, THAT IS THE CONNECTOR GAP.
I AM KIND OF TORN AROUND THIS.
I WOULD LOVE IT IF IT MITIGATES AUTOMATED SYSTEMS BECAUSE
THOSE THINGS FRUSTRATE THE HECK OUT OF ME.
PRESS ONE FOR THIS DEPARTMENT, PRESS TWO, AND THEN YOU
HAVE FOUND THAT YOU ARE THREE STEPS IN AND STILL CANNOT
FIND WHAT DEPARTMENT YOU NEED TO GET TO SO I'D LOVE IN THAT
REGARD IF WE CAN JUST COMPLETELY ERASE THE SYSTEM AND
REPLACE WITH THAT, IT WOULD BE GREAT.
I DON'T KNOW HOW I WOULD PERSONALLY FEEL IF I WAS, I
DON'T KNOW.
DO YOU THINK THAT THAT WOMAN AT THE SALON KNEW THAT THAT
WAS A ROBOT?
NO.
NOT AT ALL.
IT WAS GIVING A LITTLE WEIRD ABOUT, A WOMEN'S HAIRCUT.
SHE SAID 12 PM A LITTLE WEIRD.
I WAS AN ASSISTANT ALL THOSE TONES THAT THE AI SYSTEM
HIT WERE CORRECT.
ALL THOSE WAYS TO BYPASS ANY POTENTIAL WEIRDNESS BETWEEN YOU
AND THE PERSON YOU NEED TO BOOK AN APPOINTMENT FROM, IS 10 OKAY?
WE HAVE ONE MORE VIDEO OF A MORE COMPLICATED SITUATION WITH
THE AI AND SOMEONE WHO HAS A PRETTY THINK ACCENT WHO HAS
TROUBLE UNDERSTANDING ENGLISH.
LET'S TAKE A LOOK AT THIS NEXT VIDEO TO
HI, MAY I HELP YOU?
HI, I'D LIKE TO RESERVE A TABLE FOR WEDNESDAY THE 7TH.
FOR 7 PEOPLE?
IT'S FOR FOUR PEOPLE.
FOUR PEOPLE?
WHEN?
TODAY?
TONIGHT?
WEDNESDAY AT 6 PM.
ACTUALLY, WE RESERVE FOR UPWARDS OF FIVE PEOPLE.
FOR FOUR PEOPLE, YOU CAN COME.
HOW LONG IS THE WAIT USUALLY TO BE SEATED?
FOR WHEN?
TOMORROW?
THE WEEKEND?
FOR NEXT WEDNESDAY, THE 7TH.
OH NO, IT'S NOT TOO BUSY.
YOU CAN COME FOR FOUR PEOPLE, OKAY?
OH, I GOT YOU.
THANKS.
YEAH, BYE-BYE.
THEY ARE LAUGHING AT THAT PERSON.
I THINK SHE CAN UNDERSTAND ENGLISH, SHE JUST HAS AN ACCENT.
I JUST THINK SHE HAD TROUBLE PARSING MADE A SEVEN, MAYBE
IT WAS LOUD, WAS HAVING TROUBLE UNDERSTANDING.
HE SAID MAY 7 AND SHE SAID SEVEN PEOPLE.
MY GUESS IS IT WAS, GOOD LUCK, ROBOT.
AND THEN FINALLY
THEY MADE IT THROUGH.
THEY REALLY JUST CHARGE THROUGH DIET WAS AMAZING.
YEAH, LIKE I SAID THEY SAID THEY HAVE BEEN WORKING ON THIS
FOR A YEAR SO THE GOOGLE ASSISTANT CAN UNDERSTAND NUANCES
OF CONVERSATION AND I HAVE WATCHES VIDEO BEFORE BUT WHAT
OCCURRED TO ME AS WE WERE REWRITING THIS AGAIN, WHAT IF
THEY GOT TO APART WHERE THIS ASSISTANT WAS CONVERTED INTO
SOMEBODY WHO COULD ACTUALLY DO COMMENTARY ON STORIES LIKE THIS,
LIKE I AM WONDERING THE OTHER SORT OF PHASES OF AI IN A
SOPHISTICATED MANNER, RESPONDING TO PEOPLE.
I AM NOT SCARED OF AI TAKING MY JOB.
WHY NOT?
WE ARE SO FAR OFF THAT.
WE HAVE HEARD YOU ELON MUSK AND BILL GATES SAY THIS BUT THAT
FUTURE THEY ARE THINKING OF IS SO FAR OFF AND IT IS NOT
GOING TO DECIMATE THE AMERICAN JOB MARKET, IT IS PROBABLY GOING
TO TAKE A LOT OF JOBS THE MOST PEOPLE DON'T WANT TO DO ANYWAY.
CAN I SAY WHAT I REALIZED I LOVE WHEN I THOUGHT ABOUT
WHAT SELF DRIVING CARS CAN ELIMINATE?
HIGHWAY PATROL.
WHY WOULD YOU NEED IT?
TO CATCH PEOPLE SMOKING WEED.
IT WOULD ELIMINATE TRAFFIC LIGHTS BECAUSE THEY WOULD
BE TIMED PRECISELY IF THEY WERE ALL AUTOMATED.
IF YOU WANT TO KNOW WHAT THE FUTURE OF SELF DRIVING CARS
IS GO TO ARGENTINA AND MUCH AN INTERSECTION.
IT IS NOT SELF DRIVING CARS, IT IS A BUNCH OF ARGENTINIANS
KNOW HOW TO NOT HIT EACH OTHER THE SCARES THE CRAP OUT OF
EVERYONE AROUND.
I WAS SITTING AT A CORNER, WE WILL TALK ABOUT IN THE POST.
THAT IS ALL GLOBAL SOUTH COUNTRIES.
IT WAS AMAZING, ONE OF MY FAVORITE THINGS TO REACT TO.
I WILL SAY THIS, I WAS AN ASSISTANT AT A TALENT AGENCY AND
THE JOB OF THE ASSISTANT WAS ONE THAT TAUGHT ME ALL THE
HIGHER-LEVEL THINGS THAT HAPPEN IN THE ENTERTAINMENT INDUSTRY SO
AS AN ENTRY-LEVEL JOB, I STARTED IN THE MAILROOM.
LITERALLY LOOKING AT THE HOLLYWOOD, AS STOCK OF 50
HOLLYWOOD REPORTERS WITH A BUNCH OF DIFFERENT NAMES ON IT
AND SORTING IT TO THEY WENT TO IN THE MAIL ROOM.
THAT WAS THE BORING STUFF THAT COULD BE DONE BY A ROBOT AT
THAT TIME BUT IT WAS PART OF THE JOB THAT TAUGHT ME MORE
ABOUT THE INDUSTRY SO I COULD EVENTUALLY MAKE MY WAY INTO IT.
I AM AFRAID THAT ELIMINATING ASSISTANT AND SCHEDULERS, PEOPLE
WHO HAVE A JOB OF LEARNING ALL THE DIFFERENT PARTS OF AN
INDUSTRY COULD LEAD TO PEOPLE NOT REALLY HAVING TO HIGHER
LEVELS OF.
AND WHAT DOESN'T ENTRY POINT LOOK LIKE AT THAT POINT?
MY JOB WAS TERRIBLE, I WAS ALSO ANSWERING PHONES IN
THE NEWSROOM.
WISH I COULD'VE BEEN A ROBOT.