>>Collette Grant: It’s just opened my eyes to a completely different way of working
>>Steve Burrows: We can save up to a quarter of a GP time in a busy practice
>>Hayley Boyle: It has saved two hours of GP time which over a year that is 390 hours
>>Paul Massey: We’ve actually analysed all the figures and we’ve seen the savings that
it’s made.
>>Dr Jeffrey Shryer: There’s been a real release of administration time.
>>Hayley Boyle: We’ve got evidence that it has saved us £39,000
>>Collette Grant: I don’t know how or why it’s different than anything we’ve done
before but it really is and it works.
>>Steve Burrows: Within the GP Five Year Forward View there is a programme of work called Time
for Care. And one of the strands within that is the Productive General Practice Quick Start
Programme.
>>Dr Jeffrey Schryer: We saw this as a way of equipping our workforce, moving forward
and transitioning to a better way of doing things.
>>Sue Mortlock: Whichever practice you go in to, inevitably somebody is going to be
doing something really well. so it’s’ perhaps about pinching some ideas from a practice
down the road, and giving people the space to share and celebrate those successes
>>Steve Burrows:Today is the celebration event for all of the practices that have been directly
involved in Bury. It was them to showcase the work that they’ve actually done.
>>Dr Jeffrey Schryer: We were looking for a project that would bring practices together,
we were looking for a project that would empower our receptonists to have a real handle on
what’s going on and be able to change what’s happening within the practices.
>>Dr Rachel Hubber: We decided to look at our process for preparing and issuing repeat
prescriptions. Mainly because it was quite a cumbersome process and seemed to dominate
quite a lot of our day as GPs and certainly a lot of the day for the admin team.
>>Sarah Gonzalez Blanco: The problem with the paper-based system was lost prescriptions.
It would take a massive amount of archive. You know that there’s problems, but until
you sit down and somebody from outside of that process can sit down with you and make
you look at that in a way that you don’t normally look at it, then it’s difficult
to see what’s going wrong and why.
>>Dr Rachel Hubber: Some of the issues that came up are things that we’ve talked about
internally for a long time, but the impetus to actually make the changes didn’t come
forward really, so having a fresh pair of eyes to look at what we’re doing and also
to direct us in the right way was really helpful
>>Sue Mortlock: It’s very much based on evidence of what’s worked well in other
parts of the country. And what we’re trying to do is create an opportunity for people
to really share that learning, to build on it.
>>Steven Burrows: Typically, in Productive General Practice Quick Start, facilitators
will spend time within a practice over eight weeks where there would be six sessions working
directly with staff and practice managers and GPs over the lifetime of the programme.
>>Paul Massey: We do have a lot of staff – obviously a lot of patients, so trying to get through
to all the staff about the change and what we’re trying to do can sometimes be a challenge.
Not always is change really accepted. So this process has really helped with that.
>>Collette Grant: When PGP Quickstart was offered to us, at first, I’ll be honest
I was a little bit skeptical. But I feel that how it’s turned out is completely opposite
to what I thought. The processes that I was taught while I’ve been doing this training,
it’s completely new to me. PDSA, matrix, fishbone charts – never heard of them – didn’t
have a clue what was being taught to me. As the training’s gone along it’s just opened
my eyes to a completely different way of working.
>>Conference Speaker: What I’ve seen is loads and loads of great examples of specific
improvements that you’ve made. And what’s been great is you’ve made the right improvements
for yourself you haven’t just chosen what you think you should look at.
>>Steve Burrows: To make this work in Bury, strong support from the CCG throughout the
programme has been absolutely essential. Time is important. And the practice managers understood
fully what was expected of them in terms of their engagement and engagement of their staff.
>>Dr Rachel Hubber: I’m already seeing my in box full of repeat prescription requests
– I’m dealing with quicker I’m trying to put time aside specifically in the day
to deal with it – and that’s actually been really noticeable in the last few weeks.
I’ve been really pleased with that.
>>Sarah Gonzalez Blanco: I used to spend a massive amount of time looking for lost presriptions,
filing lost prescriptons, putting prescriptions away, getting prescriptions out – and that
time has been reduced hugely.
>>Dr Jeffrey Schryer: Initially the practices were quite skeptical, but there’s a real
buzz of excitement now, practices have really taken this on board – and the whole atmosphere
is much more upbeat.
>>Dr Fazel Butt: In May 15 we had a CQC inspection. And we had a “Requires Improvement” – that
was the outcome of that. And recently, January 17, we received a “Good” – a solid “Good”
across the board and that was really good. And I think it was in no small part due to
the Productive GP programme that’s been really beneficial to us.
>>Paul Massey: I would 100% recommend it. It’s really been a bit of an eye-opener.
>>Collette Grant: I would recommend it to anybody who is looking or maybe stuck with
the way they’re working, not knowing what they could do to better themselves. Would
definitely go down this line.