- What's up?
Welcome to an interesting video today.
I'm canceling my Roadster.
You remember back when I rode in the Tesla Roadster,
it cost me $5000 just to ride in the thing
and then a week later, I put down a $45,000 deposit
so that I could have my reservation
for the base model Roadster.
Well, it turns out enough of you guys
are so incredibly awesome that you used our referral code
to buy your own Tesla, which congrats,
I hope you're enjoying it and I hope that these videos
helped you in your decision-making process.
So, thank you for using the code, which it's right here
if you want to use it, if you're still thinking
of buying a Tesla.
Shameless plug there.
As of today, you can see 55 deliveries.
55 is the magic number.
Your first five are the regular benefits that you get
in a referral program, and then if you get 50 above that,
you get a free Founders Series Roadster,
which would come before the base model
that I already ordered.
So, there's no point in having $50,000
in Tesla's bank account when I'm already going
to be getting a free Roadster,
so I'm gonna show you the process of what it takes
to actually cancel my Roadster deposit
because I don't know yet.
I did take one step already.
I called the local Tesla store and they told me,
you can't do it at the Tesla store,
you have to call their number that's on the website.
And there she is, a beautiful red Roadster.
Production's expected to begin in 2020,
and then it has a phone number.
For immediate assistance, please contact
eight eight eight 51 Tesla.
Let's do it.
This really is the first time I've called them about this,
so I don't know what's gonna happen here,
but I'm canceling my Roadster deposit.
- [Operator] Thank you for calling Tesla.
For vehicle sales, please press one.
- One.
- [Operator] For sales and existing orders,
please press one.
For service--
- That's it.
- [Operator] For questions on existing orders
without a scheduled delivery date, press three.
- Yes.
- [Operator] Thank you for contacting Tesla.
How can I help you?
- Hi, I have an order for a Roadster
that I put down a down payment for
and I wanted to cancel that.
- [Operator] Okay, what's your RN number?
- It is five two.
(chill hip hop music)
That's a long pause.
I wonder if they get this call very often.
Watch it just drop.
Oh, and by the way, this is Lincoln's set up in his office.
Sorry about the Fortnite dabbing guy right there.
This is just what Lincoln had set up.
Still on hold
(chill hip hop music)
I really don't know what's happening.
All I said is I need to cancel it, gave 'em my number.
It's been over a minute.
She said okay and then nothing.
Is she finding a manual, talking to her manager?
What do we do when somebody wants to cancel?
Who would cancel the most beautiful
and fastest production car in the history of Teslas?
Watch Elon Musk get on the phone.
Um, hi this is Elon.
Why are you canceling your order?
(chuckling)
(playful music)
Still waiting.
She didn't ask me a question.
- [Operator] Thank you so much for holding.
Okay, it looks like your down payment
is still a reservation.
You can cancel that reservation yourself online.
- Yeah, when you click on manage
there's no clickable box anywhere.
It just has this phone number along with the reservation.
- [Operator] Okay, thank you for telling me that.
I'll call the Accounts Team.
Hold just a moment.
- Cool, thanks.
- [Operator] You're welcome, not a problem.
(playful music)
- Okay.
(playful music)
By the way, the music that's playing,
probably gonna hit me for copyright,
but it goes really well with this dancing guy.
Listen.
♪ A place to play ♪
♪ Get your booty on the floor tonight ♪
♪ Make my day ♪
(laughing)
How long does it take to cancel your Tesla Roadster?
Well, we're about 12 and a half minutes in.
I'm really curious to see what they're gonna do
with the money.
Do they wire it to me?
Do they need my wire instructions?
Do they mail me a check?
Do they say, here is a gift card to buy a future Tesla?
(laughing)
I don't know, but I'm loving this dabbing Fortnite guy.
While we have time while I'm waiting,
what would you do if you earned a free Roadster
and you had a deposit on a base model one?
Would you do what I'm doing and cancel it
and get the money back?
Also, I think I'm at 62 referrals,
so I'm seven more into possibly getting
my second free Roadster.
And the thing goes away possibly on December 31st.
I'm sure there'll be some sort
of referral program afterward.
I would love to get to 105, obviously,
get two free Roadsters.
Not sure what I would do with both of them
other than have a blast and burn out lots
and lots of tires and hopefully not crash one,
but it would be cool to get a free one.
That's incredible.
♪ Mama say mama saw new maa boo bah ♪
♪ Mama say mama saw ♪
(playful music)
16 and a half minutes in.
I don't think very many people cancel Roadsters.
They're trying to figure out what the heck to do
because most deposits for the S, the X, or the three
are really not that much money.
It's, I think, $2500, maybe 5000.
So, when you're looking at a deposit of $50,000
for a reservation, that's a lot more
and it probably has a different way of paying out.
20 minutes in.
Still got some great hold music.
(playful music)
- [Operator] Thanks so much for holding.
I just wanted to let you know what's going on.
- Okay.
- [Operator] So, because you have a Roadster,
your cancellation process is a little more specific
than how we normally do it,
so I am emailing our Refund Team directly.
They're more than likely gonna be emailing you
and confirming how you want this money refunded to you,
when you can expect it, and how many days it's gonna take.
- The reason why I'm canceling is because I've earned
enough referrals to get a free Founder Series Roadster.
- [Operator] Okay.
- So I don't know, is there a way to just refund the money,
but keep the reservation or something?
- [Operator] Then honestly, it makes sense
why you're canceling.
- Yeah.
- [Operator] I'll put that in your email
to Order Ops Refund Team.
- Okay, fantastic.
- [Operator] All right, have a great day.
- Thank you.
- [Operator] You're welcome.
Bye bye.
- Not bad.
26 minutes.
So, there we are.
I finally told her at the end of the call
that I'm canceling--
I thought maybe she would ask at the beginning,
'Cause you know when you cancel certain things on the phone
they ask you, why are you canceling?
And they try to convince you to stay with it.
She was just so taken back.
First of all, why is somebody canceling the Roadster?
That's a beautiful car.
Second, that's a lot of money.
Third, I've never had this happen before.
What do I do?
It's not on the website.
I gotta call somebody.
So, I'm sure she was a little stressed out.
I'll jump back on this video once I get the email
and maybe explain more of the process
and see what happens 'cause I'm sure you wanna know
how do you cancel your Roadster and can you?
What's the process?
That's kind of the point of this video of showing you guys.
So, after a good 30 minutes,
I still don't have the answer to that,
but we're one step closer.
Okay, it's been about an hour and I did get an email
from that nice Tesla employee.
So, I have communicated directly with our Order Ops Team.
They are currently processing your refund request
and need a confirmation of your mailing address.
Okay.
As your reservation is over one year old.
Holy moley.
And it's still not out.
I talked to Frans, the Chief Designer,
when I was at the Boring Company event
and he didn't seem to think it was gonna be any sooner.
I was kind of hoping 2019 we'd get surprised
with the Roadster.
He didn't say either way, but I got the impression
that it's definitely 2020 still, at least.
Your refund will be sent to you by mail,
so they're not wire transferring it to me.
What?
You'll receive it 20 business days after it has processed.
20 business days.
Have a wonderful day and thank you
for being the best part of Tesla.
I'm the best part of Tesla.
Okay, that's nice.
That's almost a month to get your money back,
which I think is interesting considering
when we needed to make the deposit,
we had 10 days to wire transfer the money,
the only way to send the money to Tesla,
and they're gonna send me a check
sometime in the next 20 business days.
I don't think I'm gonna hold on to this video
until I get the refund.
So, I just wanted to show you the process
that hopefully I'll get it,
so you can follow me on Twitter or Instagram
and I'll post when I actually get it.
And by the way, I do have something really fun
to do with the $50,000,
so that video is gonna come soon.
So, stay tuned, subscribe to this channel if you haven't
and get ready to see what I'm gonna do with this $50,000
that was my Roadster money.
Thank you, Tesla, for making amazing cars.
Please, get the Roadster out soon.
Thank you to all of you for allowing me the chance
to cancel this reservation.
So, I can get a $250,000 car for free,
other than the taxes I'll have to pay.
But seriously, thank you.
I will get my money some time next year.
It's the end of December, so it's really--
Yeah, next year.
(thoughtful hip hop music)
A really weird update and I hope that it's a glitch,
but I don't know, it's very suspicious.
I just barely filmed what you just saw about four hours ago.
So, here's what happens.
When I pull of the app, there's no more loop box.
The loop box is the little thing up in the top left corner
that when you click on it, it shows you first
which category of referral awards you're on,
then you click on the little I icon
and it takes you to how many orders you have.
The loop box doesn't even show up.
I've never had that happen before in months and months
and it seems quite suspicious that it's the same day
that I canceled deposit for the regular Roadster
because I'm getting a free one, supposedly,
because of my referrals.
So at first, you would think, oh, it's just the app.
That's it.
I checked from Ben from Teslanomics,
I checked from Zack from JerryRigEverything.
They both have their loop box thing in there.
So then, here's the tricky part.
You go onto my code on the website
and not only does it not pull up the regular page,
but then it jumps to the terms and conditions
and just shows that.
Usually what it says is this.
This is Marques Brownlee's referral code.
When you push enter on that one,
it pulls up, save with Marques' referrals,
and it shows all the different things,
then you scroll down a little bit and you see, oh look,
he has 49 referrals.
Good job, Marques.
You're six away from hitting a free Roadster.
See, Marques put $50,000 down on his Roadster, also,
so I would imagine he would do the same thing
where he would call and cancel
and then just wait for the free one to come,
but for some reason, mine has disappeared.
So, Tesla, anybody out there.
I would like the free Roadster.
We got lots of referrals.
I canceled my Roadster, lost my place in line.
Please, help.
(chuckling)
Maybe it's just a weird glitch that only I'm getting,
but don't you think it's a bit suspicious
that it's the same night, the same day that I canceled
my Roadster deposit because I'm getting a free one?
Probably just a glitch.
Probably nothing to worry about or lose sleep about,
but I'm probably gonna lose sleep over it.
So, stay tuned.
I'll update you later.
This is not clickbait or some weird thing I'm making up
for the video, I just wanted to show you
what it's like to cancel your Roadster.
Apparently, if you cancel your base model one,
it may cancel all the referrals you ever had.
Stay tuned.
(chuckling)
(chill hip hop music)