hi i'm dr amanda and i'm an orthodontist i'm also the ceo of straight smile solutions
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hey this is dr amanda with straightsmile solutions straightsmilesolutions.com
and today i wanted to show you a little bit more of an update about the whole export treatment plan
feature that's in clinch 6.0 i did a previous um setup and again i just want to preface this
as you can see in the disclaimer before invisalign aligned technology does not
like it when i share these things with you matter of fact i normally get a pretty nasty email slash
letter from them anytime i do one even though it's meant to be extremely helpful to both doctors and
patients it's all out of love it's a lot of help it's all out of the fact that they don't train
you well enough to do this so somebody's got to do it and y'all are asking for this like i probably
get one email message youtube linkedin you know instagram per day from either consumers or from
doctors asking for help with this feature it's clearly something that needs work from a laying
technology and it's constantly changing and they don't advise you when it's changing so i get a
little frustrated because just when they have it right they go and change something and it totally
doesn't work and i went and tried it out today and bingo epic fail on line technologies point
um using doctor account and using my daughter is an actual patient that we just submitted
and it failed so i already knew it failed because i had many many doctors tell me it was failing
so i had to try it out myself okay anyways so in order to do this i'm not going to show everything
because sometimes they get upset but if you go and log into your clin check as a doctor there
are multiple options to quote export or share the treatment plan best way to do that is click
on the patient go into their actual clin check and under their name there's an option to share
that treatment plan they used to call it export now share that treatment plan once you do that
they're going to ask for the patient's information patient's parents email and they're going to give
you a big disclaimer fine you do it there used to be a pat like a pin code they would send that used
to be that they would send the um the parent two emails one would be a link one would be a
pin code it was super easy but they just stopped doing this and now they actually have to register
which i hate that idea because not everyone wants to register as a patient and give their
other contact information to align technology now it's the only way you can access that information
as a consumer and i think it's very frustrating i get the point from a line technology's perspective
they want contact information of your patient but i don't like that you have to share that so i'm
just saying i think it's not cool um but in any case as a consumer this is what you're going to
get so this is what the patient gets because i'm representing both doctor and patient here because
we're both so um in any case they're going to get this you're going to click view plan if
they haven't yet received their aligners on their aligner package is going to be a seven or eight
digit patient number aka yeah patient number which is easy to find for your clint check but if they
haven't yet received it if they're still in the sharing plan deciding if they're going to sign up
you're going to need to give them that patient number because they're going to need that patient
number instead of the pin code in order to register to be able to view their plan okay
so that's the key also can't share clint checks anymore with other doctors like a lot of times
this was a way that and i think this is really frustrating as well because it was a way that
you would share i i realized that invisalign has an interdisciplinary feature where you can
share clint checks with other orthodontists or other jet from orthodontist to generous
general dentist from general dennis to orthodontist if you're all on the same team
and there's a way that you can do that but what if you want to share the klin check
perhaps a colleague to get another i mean we do this all the time in ortho you know we'll
be like hey people we've been to residency with or um you know other orthodontists just
love to get another idea especially on a harder case study clubs look to bounce things around
why can't they remove the patient information and allow us to share it anymore so that we can get
feedback in a hipaa compliant way and sure i mean i have doctors share things with me all
the time and they come up with very a lot of creative ideas but it would be so much
easier if invisalign would do that from portal to portal that would be nice or within your own
um invisalign portal i think that would be absolutely awesome but even what if i had a
periodontist that wanted to look at it and they're not invisalign provider right or a prosthodontist
and they're not invisible or an oral surgeon and they're not an invisalign provider what if i want
to share this with them now you cannot because the only way you can do this is if you register as the
consumer and like i said you have to provide a lot information but anyways frustrating very
very frustrating align technology hopefully you listen to this all right so this is the first
video i'm gonna go ahead and splice it with the next video which is next step so hang in there
hey it's dr amanda again now we're moving on to what the patient will see the consumer facing
view clinchack option once they've registered and put in all their personal information and given it
to align technology they're going to get to this page which i cropped out the patient's name your
doctor information at the bottom that this is basically it you've registered and then you're
going to click on this in order to see the clinch check okay all right let's move on to the next one
okay so this is what you see once you click on it um and as a doctor just to let you know they give
us the option to mark what we want to share do we want to share the attachments do you want to share
the ipr do you want to share pontix do you want to share precision cuts sometimes patients get
confused by what all those things are it clearly doesn't say what they all are on this simulation
if you don't opt into all those things you're only going to see the movements you have the ability to
do upper lower you know left right it doesn't even say what these things are here i mean this
is super confusing i think it's a consumer with no tutorial on what this all means you just click it
and you get this but here's the absolute kicker that's just cracking me up i went through the
whole process not only sending it as a doctor all the things i had to opt into but also registering
my daughter as a consumer blah blah blah all those things i had to register giving out my
personal information by the way if your email as a doctor for invisalign matches your email
as a consumer because i mean i set this my doctor email up like 18 years ago you
know and no it's not my office email it's my personal email because that's all i had back then
they won't let you register so you have to come up with a different email and that's an oopsie
on their part because plenty of their doctors are also consumers oops oopsies you know i didn't want
to give my daughters she's underage her personal email anyways but the huge kicker here is come on
invisalign you had this working in clincheck 5.0 this is the first time i've done it as a consumer
and clean check 6.0 however i know many doctors who've been sending these to the consumers but
that's not even my daughter's teeth she still has four baby teeth a pontic in front and a big old
yeah you know this is not even her this is not her this is not her teeth at all i by the way i
already played with all these this is totally not her teeth this is totally not her she's
missing quite a few teeth she's got a pontic right here um talk about a hipaa violation on
oopsies online technology you're sharing other people's information with other consumers and
by the way her plan is 37 aligners not 28 this is not her okay and i opted into the precision
cuts and all the other stuff which of course are not showing but they give this disclaimer
down here um i understand by sharing my clint check i'm voluntarily sharing personal medical
information yeah but this is wrong y'all are not doing your job in clinchex 6.0 this is a violation
a line technology oops okay and if i found this the first time i used it as consumer i guarantee
you who is getting my daughter's information that i just had the doctor share and i opted into
i feel super violated by this and i hope that they see this they always see my stuff and
reply on it i hope they see this because this is plain old wrong what they're doing here and i'm
mad to be honest i'm mad as a parent i'm mad as a doctor and i've really backed them up lately
granted they're pretty mean to me you know in terms of all that i do for them and they're
just disrespectful back to me but as a consumer who just paid a 2 000 lab fee uh uh you better
fix this okay that's not okay so sorry it's a bit of a rant but i'm absolutely horrified that
they would release this new clint six splint check 6.0 without even vetting it first if i found your
mistake i guarantee you there's a million mistakes out there and who got my daughter's treatment plan
who saw her personal information that i now just shared i'm just mad okay so anyways i hope
they see it i hope they fix it and i hope they apologize so invisalign do something about this