ISO 9001 2015 Quality Management System process flow is what we're talking about
in this video, I'm going to give you a case study on how to identify a process
flow for the construction industry so you can use it in your ISO 9001 Quality
Management System and equally you can look at an Integrated Management System
approach to Environmental and Health and Safety risks. We're going to give you
tips and tricks on how you can create your own process flow for your
management system to communicate with all your stakeholders so stay tuned as
we go through how to define and implement a construction management
process flow for your Quality Management System and we can also consider Health
and Safety and Environmental risks, stay tuned.
Okay so we've been throwing around some ideas here at Best Practice TV, we're
getting lots of questions from our audience that's you guys for a bunch of
industry examples so today I'm just going to quickly workshop for you a
process flow for construction management and construction project management. We
have had a couple of inquiries from some pipeline builders so they're
constructing pipelines we've had some from some construction project managers
and equally some more specific trades like electrical contractors, plumbing and
drainage contractors, masonry contractors, Civil Works contractors, so what we're
going to do is I'm going to build out something that's generic, you can have a
think about how it applies to your industry think about how you can make
what I show you in this case study a little bit specific. So the first thing I
want to just quickly talk you through is what is the generic flow in my view that
your organisation would follow through so we're just going to start with a
couple of boxes as we define the process flow and that is we're going to go
through what we would call our master plan if you like then we're going to
talk about our design phase then we're going to talk about our project project
management phase and then we can maybe talk about completion so there's a
couple of questions as we go through this exercise that I would ask we we
need to start this or one of the things that's important to consider is starting
this with the end in mind so if we're talking about completion we've obviously
got a bunch of stakeholders so don't forget your stakeholders and we'll do a
stakeholder analysis for you in another video but in this instance let's talk
about clients or your customers if you like let's talk about our staff
subcontractors and let's talk about say our shareholders now I appreciate that a
bunch of your organisations are going to be privately owned smaller organisations
so your shareholders might also be the people that run the company you're
managing directors and your CEOs and your vice presidents will also probably
be shareholders but just think about that. Now in terms of the completion of
the project we want an amazing, and this is all about construction so I'll just
write this here so any anything that's sort of in the construction industry we
want an amazing asset so whether it's a building or a house or a commercial
project, factory and so you know it could be a residential
construction, industrial construction commercial construction, public sector
construction, government construction, we want to create an amazing asset because
I'm very passionate about the construction industry and I'd like to
see the the construction and creation of amazing spaces and amazing projects now
we obviously want that to be something that becomes then a valuable investment
and the investment gets a return for our shareholders we want our contractors to
you know to enjoy their part of the project our staff to enjoy their
involvement and obviously our clients and customers to be happy so that
they'll be happy and they'll refer work but also they might come back to us for
more services if they're a developer so we've got to start with the end in mind
so when we get to the master planning phase we've got to be talking about all
the sorts of things so what we're talking about is a process flow here and
inputs and outputs and we are talking about with the new ISO 9001 2015 risk
management and a risk based or risk based thinking approach so at this stage
starting to think about what could go wrong so we want to talk about inputs
and there's lots of videos in this youtube channel talking about inputs and
outputs so some of the inputs you know up here are the requirements they're the
budget you know there might be geographical issues all those sorts of
things in terms of inputs the site it could be industry risks all those sorts
of things become inputs and then some of our outputs and this is where we start
creating maybe so that we can keep track of it some of our documentation so
things like registers, could be plans, specifications all those sorts of things
and and contracts. So those are sorts of things that that are coming out as as
outputs through this process that then we move into the design phase, now as we
overlay this and we look at an integrated risk approach my question is
what are the risks, and that might be where we start to build out a risk
register just as an example it's a good way to start, what are the risks and then
we can talk about, so it's the risks and controls, so we're starting to think
about in ISO 9001 in 14001 the Environmental Management System standard
the OHS standard ISO 45001 with any of those integrated risk
approaches to this exercise we want you know and we can go into risk
management in more detail this just to give you a high-level analysis to go
through each of these phases, master plan, design, project management, you know
there's more detail to each of these steps obviously, specification and
requirements and the design phases and revision numbers and versions and all
that sort of stuff project management is going to have a
program you know you've got your Gantt chart with all the things that are
happening in the program you know to get the project completed on the on the due
date and then obviously what happens is part of completion and handover over
here. So at each of these stages we want to be asking questions about what could
go wrong really simple just keep it really simple just say we've done
projects before what could go wrong maybe you've just finished a project and
I said start with the end in mind we've just finished a project we've done this
before we've got industry experience what went wrong on a previous project so
it could be what could go wrong, what went wrong, we asked that question as
well, they're two really good questions to start to build out our risks and
start to think well you know for what went wrong what could go wrong and could
it happen on this project and if it could happen on the project then we want
to start to put some controls in place. So as we put the controls in place we do
this process flow again our risk register if you like starts to grow come
we've got the risks identified for each phase and if you want to see how to set
up a risk register you know you can you can have it vertically and you can have
all of the process flows vertically down your risk register or you could be
looking at your risk and integrated risk flow so you're moving through and you're
carrying risks across if there's site-specific risks, customer risks, you
know one of the big things obviously with this is budget, so you blow the
budget you know and you spend all the money too quickly, so what are you gonna
be your continued controls to manage cash flow as part of your Quality
Management System what are the safety issues that continue across the project
or the environment issues that continue across the projects so really good
approach to managing from a process flow perspective integrated risk thinking or
risk-based thinking. Now that the one thing I haven't talked about yet in all
this is what are our positive opportunities, what are the opportunities
have a more sustainable project, a safer project, an amazing project from the
customers perspective, so it's what you know what opportunities I'll just call
it ops so what are the positive opportunities that will make this
amazing, gets everybody on board so we can start to look at opportunities and
what are the controls if you like to ensure that we're gonna leverage those
opportunities as we go through. So there are risks, and we go through here, risks
related to that stage, risks over here related to that stage, and risks at the
end, and the opportunity that I'd talk about here from your organisation's
perspective is the opportunity to have your customer speak very highly of you
at this stage at the end of the project the customer is in love with you, they so
pleased they're absolutely amazed with the project the construction project
you've just implemented, you know and that's ultimately that's the
ultimate objective so that you elicit love, joy and surprise with the
customer so what is all the great customer service stuff you can do
through each stage of that project using your risk management framework, now
equally it's important to consider well have we you know what went wrong we we
ended up in court with our customer on the last construction project what could
we do on this project to prevent ending up in court what can we do on this
project to prevent accidents and incidents what could we do on this
project to prevent environmental damage or what could we do on this project to
have a more sustainable outcome so when I talk about opportunities it's what
could we do. So I've done them in this order where we've got one, two, three, four
because it's really positive you're taking really positive frameworks start
positive what could we do what are the opportunities what could go wrong what
went wrong and it's really positive framework it sets your mind up it
controls your subconscious to ensure that we're thinking positively about
this project right from the very beginning, if we get too bogged down in
risk that all gets very negative and I want you guys to be thinking positively
about what are the amazing things that we can doing on this can be doing on
this project and if we have people in a positive mindset and we're leading with
a positive approach we get positive culture and we know that when we have
positive culture we get good higher levels of compliance that positive
culture and culture affects compliance and performance of organisations. So
there is a construction management process flow with inputs that we can
start to talk about, outputs that we can start to talk
about and I can go into more detail in that if you have a look around the
YouTube channel at some of the other videos you'll see more detail around
inputs and outputs particularly if you jump on to our Training Academy and do
one of our courses we go in depth into inputs and outputs particularly in the
ISO 9001 essentials course that we have here on the Best Practice Training
Academy we'll put the link to that course in the description below the
video, so we go into in depth if you want really in-depth support there we've got
a great course that you can purchase online and you can do that course I'll
take you through that step by step in a lot of detail but here's a really
generic flow where you can go through and you can say right how do we do the
process flow what does it look like just some really keep at high level basic
basic simple steps to follow inputs outputs and your risks for each of those
phases and that's an integrated risk approach with risk-based thinking for
ISO 9001 2015 construction management quality management system that considers
environmental management and also health and safety so if you like this video hit
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