hey guys i want to give you an update we have confirmation now from an edd former employee
that there's a trick to make sure that you're not getting disconnected when you are on hold with edd
or when you're getting transferred from a tier 1 or a tier 2 rep so let me show you what it is
about a week and a half ago i made a video that we had some users that were telling us that if
you're actually on hold with edd or while you're waiting between transfers right all you need to
do is press a number on your phone it can be any one of them one through zero right uh and what
they were telling me was that this is actually helping them with some of their disconnect issues
so i asked some of you guys to keep me posted on what you know was happening for you if that
was helping with your disconnects and guys it's totally worked i had a youtube comment that came
in from a former edd employee and they absolutely confirmed that that's a known inside trick if you
want to stay connected you just keep pressing a number one through nine or even press zero
every ten minutes or so that you're on hold this is huge guys like this can solve so many of your
problems when you're actually trying to get an agent to stay you know on the phone with you
or potentially while you're waiting to get transferred right where a lot of those disconnects
happen so guys like take this trick like use it make sure that you're you know pressing that
number uh every you know 10 minutes or so and while you're waiting or you're on hold and this
is going to increase your odds of getting those agent connections that you so desperately need
so look i hope this helped i want to make sure that you guys are aware that you've got some
options to call okay we've talked a lot about how why these pending statuses are going on
why there's this big backlog and why many of you are are not getting your payments you know coming
in on a weekly basis and how we get those fixed by calling so look that being the case i just
wanted to give you guys some last minute tips here if you're able to use this trick to stay on hold
and get through those transfer issues if you are talking to a representative guys i i can't tell
you enough you have to build a relationship with them you have to build trust you have to first
off realize right they're extremely stressed this gal that was telling me who worked for edd
they're working 14-hour days trying to get these claims processed quickly it's it's got to be
really really difficult to be working you know those type of hours and and be able to be upbeat
and help every single customer with the same level of care that they're doing for everyone else
so this is how you can make sure that you get a really good experience with an agent right
when you get on the phone with an agent the first thing you want to do with them is you
want to thank them you want to thank them for how hard they're working you want to thank them for
how much time that they've put into this and how many people that they've helped all right
now look it's true that all these agents may not have the same level of skills and training
in terms of being able to help you fix your claim and that's really important right the first person
you're gonna talk to is going to be a tier one specialist and those tier one specialist primarily
can only answer basic questions right what they can do though is that if they can't fix your claim
they can transfer you to a tier two specialist and you need to ask but ask politely after you thank
them for all their help after you've you know commiserated with them right for how difficult a
job it must be to answer all these phone calls day after day after day you know get their first name
you know tell them a little bit about yourself not too much right because they're trying to you know
help other people that are still trying to call what you want to do is get that connection with
them break the ice a little bit okay you know it it goes miles in terms of them being able
to directly help you get your claims paid faster and again this goes back to the fact this is why
people are calling right you get a good agent and they're willing to help you and if they
can't help and you ask can you transfer me to a tier 2 specialist and they're willing to do that
that goes a long way in terms of making your claim getting paid much much faster and we're talking in
the order of 24 to 48 hours in many cases because guys the biggest issue that we're seeing here is
yes there's you know issues with you know id me there's issues with you know glitches and whatnot
but a lot of these things can absolutely be fixed just by you know a representative looking at your
claim and realizing that there's a system hold on your claim and that's all that is and they
need somebody to just look at it and that's what you're trying to do by having someone look at your
claim with an agent on the phone so guys take that approach i'm going to put some demos on
the back end of the video here make sure you guys know that you got two options to call the first
option is the free option it still totally works it's working about fifty percent of the time i
recommend you use it first thing in the morning between say eight and noon money through friday
and that option gets you through the phone menu a little bit faster and it enables you to work like
i said around 50 of the time uh it seems to work so i recommend that you try that if you don't want
to dial endlessly and you want to reach an agent today i do recommend that you use a paid service
it's very inexpensive we give you five total callbacks okay so if you do get disconnected
you've got those callbacks in your back pocket and those are good for 48 whole hours you can do a lot
of calling and do a lot of work on your claim in a very short period of time so i'll show you that
it's paid service that'll be on the back end of the video guys i appreciate all your time leave
me any comments give me any questions that you might have and continue to like and subscribe
the channel we're growing a lot and we're on the road to redemption to get all these unemployment
claims fixed appreciate it as always thanks for watching here's a little trick to call someone
quickly although it's still very slow so dial 833-978-2511 hit one for english and about a
minute and 20 seconds later you're going to hit 1-3-2 to navigate through the menu very quickly
99 times out of 100 they're just going to say thank you for calling we're too busy to take
your call and then they're going to hang up on you just redial again and again and again now
you'll always be able to use this number over and over again for free but i'm going to show you a
paid version that helps out a lot all right guys so we're going to go to claimer.com first thing
you'll do is enter in your phone number including the zip code the next thing is go ahead and
select california from the scroll down list now that you've done that press the call now button
this next screen is very simple you'll enter your name your email and all of your card information
press the green pay button to move on now you're going to get a success message this
success message will let you know that you should be receiving a call from 800-300-5616
all right now that you receive this phone number answer it and stay on hold this is
your call back from edd do not use their hold feature all right they will disconnect you
stay on the line until an edd rep picks up