This video shows how to fix your HP printer
when it stops feeding pages from the ADF during printing
and a Paper Jam in the ADF error message
displays on the printer's control panel or on your computer.
First, turn the printer off and on again. This will sometimes fix the issue.
Press the Power button to turn the printer off.
Once the printer is off, wait 60 seconds. It is important to wait the full 60 seconds
to allow the print mechanism to reset.
Then, press the Power button to turn the printer back on.
Wait for the printer to turn on and stop making noise.
If the printer ejects any paper and the control panel no longer displays an error message,
there is no need to continue troubleshooting.
If the printer does not eject any paper and the control panel still displays an error
message, continue to the next step.
In this step, you will remove any foreign materials and clear any jams from the ADF.
Do not remove jammed paper at this time.
Remove any loose paper from the ADF tray.
Press the Power button to turn off the printer.
Turn to the back.
Disconnect the power cord.
If present, remove the USB cable from the printer.
Then, disconnect the other end of the power cord from its power source.
Return to the front of the printer.
Lift the top cover of the ADF.
Check the ADF for jammed paper. If you see any paper, remove it by pulling evenly with
both hands to avoid tearing.
Check the rollers and wheels for torn pieces of paper that might remain inside the printer.
Use a flashlight to thoroughly search the ADF area to find all small scraps of paper.
If any torn pieces of paper remain inside the printer,
more paper jams are likely to occur.
Locate the tab on the front edge of the ADF.
Lift this tab to raise the ADF mechanism.
Check the area for paper. If you see any jammed paper,
remove it by pulling gently and evenly to avoid tearing.
Use a flashlight to thoroughly check the rollers and wheels for torn pieces of paper.
Lower the ADF mechanism.
Close the ADF cover.
Make sure to close the ADF cover tightly. A false error message might occur if the ADF
cover is not securely closed.
Next, lift the scanner lid to search the underside of the ADF for any jams.
Check the area for paper. If you see any jammed paper,
remove it by pulling gently and evenly to avoid tearing.
Use a flashlight to thoroughly check the rollers and wheels for torn pieces of paper.
Close the scanner lid.
Turn to the back.
Reconnect the power cord.
Reconnect the power cord to its power source.
Return to the front.
If the printer does not automatically turn on,
press the Power button to turn on the printer.
Reload one sheet of paper from the original task, print side up in the ADF tray.
Slide the paper width guides inward until they stop at the edge of the paper.
Do not push the guides in so tightly that they start to bend the paper.
On the printer's control panel, press OK to continue with the original task.
If the printer does not automatically continue with the original task,
go on to the next step.
Sometimes the problem can be fixed by resetting the printer.
The printer must be on for this step to work.
Turn to the back.
Disconnect the power cord from the printer.
Then, disconnect the other end of the power cord from its power source.
Wait 15 seconds. It is important to wait the full 15 seconds for this type of reset.
Reconnect the power cord to its power source.
Then, reconnect the other end of the power cord into the printer.
Return to the front.
If the printer does not turn on automatically, press the Power button to turn on the printer.
Now, try making a copy using the ADF to see if the issue is resolved.
Raise the output tray.
Align a stack of paper by tapping it on a flat surface.
Load paper into the input tray until it stops. Slide the paper width guides inward until
they stop at the edge of the paper.
Do not push the guides in so tightly that they start to bend the paper.
Lower the output tray.
Load one sheet of paper from the original task print side up in the ADF tray.
Slide the paper width guides inward until they stop at the edge of the paper.
Do not push the guides in so tightly that they start to bend the paper.
On the printers control panel,tap the copy icon. Then select the Black or Color option.
The printer prints a copy of the page. If the printer does not copy the original document,
go on to the next step.
If you've tried everything described in this video and you still have a problem,
your printer likely needs some type of service.
Your options for service will vary depending on
how long you've owned it and what country you live in.
Contact HP to find out what support options are available for your printer.
You can find additional helpful videos at hp.com/supportvideos
and on our YouTube channel, youtube.com/hpprintersupport.