- Back Market claim that they are a platform to allow you
to purchase refurbished tech, (cash register dings)
which is not only better
for the environment since it's not a brand new piece
of tech, but importantly, it's also good for your wallet.
So let's take a look at Back Market,
see if we can get some good deals first of all,
and second of all, is this really the best spot
to buy your refurbished tech (whip snaps)
(record scratches)
or are we going to give you a PSA
on why it's a scam like most of the rest of these sites?
So a global marketplace for reborn tech,
it's premium refurbished tech,
so let's keep that phrase in mind.
Premium refurbished tech. (titles slap)
They do have a wide variety of things to do,
so we got good deals.
iPhone, Samsung Galaxy, MacBook,
AirPods, video game consoles, iMac, Windows laptops,
I mean, it looks like pretty much everything,
and we also have the most wanted,
so we've got ourselves MacBooks, PS5s, lightnings,
iPhones with brand new battery.
Actually, that's something interesting.
So this is an iPhone 12 with a brand new battery.
They're very clear that it is a brand new battery.
So with this, it's verified refurbished,
which means that it is refurbishing that you can trust.
Just one out of three sellers apply to sell
on Back Market make the cut.
So the way I understand it, Back Market is a marketplace.
So not all items that you purchase
from Back Market are coming from that actual company,
so there're other companies who refurbish,
but they do say that it's guaranteed
by a minimum 25-point inspection by industry professionals
and receives a one-year warranty.
Okay, the one year warranty is a big deal.
Most refurbished pieces of tech come
with like a 30-day return policy.
You know, there's very little if any warranty attached.
I'm certainly willing to pay more
if I get myself a one-year warranty, so that's good.
We also have a very clear breakdown of the condition.
So fair is 381, good is 399, and excellent is $410.
So if I buy fair, it's some slight scratches or dents.
Good is a few faint signs of wear
but not noticeable more than 20 inches away.
Excellent is like new, no scratches visible
from eight inches away.
Time to get the ruler out
and take a look to see how good these things are.
So for 349, I can get myself a Surface Pro 6,
which does appear to come with a keyboard, right?
And it's in the photo, it says QWERTY.
Man, I just, this is the one area
where their communication's not super clear.
Do we gamble?
Do we try to get the Surface
and hope it comes with a keyboard?
Let's do it.
(slaps on table)
Ha, you know what?
This one actually may be cool.
The fourth gen iPod Touch.
So I bought an iPod Touch fourth gen
for the channel back in like 2010,
but I didn't have the money for it,
so I borrowed like 200 bucks from my dad,
bought the iPod at Walmart.
I'm not even gonna exaggerate,
I think I made like 12 videos on this thing in 24 hours
and then returned it.
You know, maybe it's time
for me to buy an iPod Touch fourth gen
and not return it this time.
Maybe that's a good idea.
Ooh, maybe we pick up a couple
of used consoles as well,
because this would be a direct DKOldies competitor.
70 bucks for a fair condition Game Boy
or $100 for good.
That's definitely better than some
of the like the player packs that DKOldies sell.
I think I've got everything I need
to place a substantial order at Back Market.
Let's see exactly how clean
and how refurbished these items really are.
Okay my friends, Back Market has delivered,
all my items except for one.
So I did also, in addition to these,
order an iPod Touch fourth generation,
which that order was canceled, although I did get a refund
and they just said, "Hey, they were out of stock."
So fair enough.
I will give Back Market some props.
We ordered all this stuff last week.
Every single item showed up I think within six days.
Six days, so shipping was pretty quick.
In fact, two items showed up the next day,
like less than 24 hours later.
Oh, (laughs) our Razer Kishi.
As with pretty much all refurbished sites,
they're gonna give you a quality level to expect.
This is excellent, the only excellent condition item
that I have, so I'm curious
to see how really excellent it is.
I personally am actually a big fan
of buying a controller for your phone.
I just don't love using touch controls for most titles.
This allows me to, I mean you can play cloud games,
but also you can play local stuff,
and the downsides here are pretty minimal in comparison
to the amount of money that you're saving.
The controller, I will immediately say, feels quite nice.
It's a little bit wide, but it's not too bad.
All right, are we go flat up Eau Rouge Ken?
Are we going flat?
A regular 911? - Gonna go flat on Eau Rouge?
- Ah, no.
What, no one else went flat.
Why didn't anyone else go flat?
Oh, okay, all right.
You know what?
I think that this controller's great,
and I think that everyone needs to learn
how to take it flat in a regular road car.
- [Matt] You can get a V2,
Kishi V2 refurbished - Kishi, yep.
- [Matt] from Amazon, $65.
- I would still save my 25 bucks, honestly.
'Cause like the thing is, for a controller,
I don't really care about a lot of the bells and whistles.
I just want a physical set of controls
that I can plug into my phone and it just works.
And that is exactly what I've got here,
and honestly, I care more about saving the money
than getting a slightly nicer experience.
I'm actually happy with this.
Let's move on to our next one.
I think I might know what this one is based on the size
and shape, but let's investigate.
- [Matt] That looks like a bicycle.
- Excuse me?
Ah, our Surface.
Okay, so if I've got the keyboard,
I'll be mostly happy.
If I don't have the keyboard, very much not.
So I spent $350 on this, and it is in fair condition,
and there's a keyboard, hey, okay.
All right, well that's just everything.
Nicely padded, I will say.
What the, what is this?
Do you see this?
It's like got indents on the back.
Wait, wait, wait, oh.
This is not the actual surface.
It's a skin.
It's a silver skin to go over how it was scuffed.
But I'm actually okay with them doing this,
because if I'm refurbishing something
and it comes in scuffed, it's not like I wanna get rid of it
if it's functional,
but also most people aren't gonna wanna buy something
which has been, you know, scratched up a bunch,
so if I can just slap a skin on it
and call it a day, that's actually like, that's reasonable,
like I'm okay with that.
- [Ken] That's a bbrand.
- bbrand? (laughs)
I will say though, yeah, so this Alcantara,
it's definitely seen better days.
It's a little scuffed,
although a lot of this is just remnants
from the box I think.
Yeah, it's definitely been like well used,
but honestly, it is clean enough.
- Alcantara is one of those ones,
I don't think I could ever get a used Alcantara,
because all the sweat and the--
- Like, the amount of thighs
that this has sat on. - Like, oh,
Austin's. (laughs) - Just soaking up them thighs.
- Like-- - Yeah, oh.
- Let's take a look on the inside, shall we?
Again, keep in mind, fair condition, so you know,
might, some scratches, but,
oh no, that's actually, that's really good.
Wow, that's a damn clean screen.
Yo, is Back Market good?
Look, I had like good vibes from the jump with Back Market.
Like the website
was pretty well designed, (notification dings)
they had good information on products,
shipping was fast, pricing was a little bit expensive,
but not hugely so.
I'm willing to pay a premium
if I get slightly nicer items instead
of the crapshoot that it normally is.
This looks like it's in good shape.
Lemme fire it up and see.
Let's not get too excited, but this looks good.
Okay, so we got Windows 10 and it has been wiped.
Now lemme take, oh no, no,
nope, nope, nope, nope, nope.
That screen's super jacked up.
You see that?
So I see a big white dot there which is not coming off
and a couple white dots here and white dots here.
Ooh, oh, oh, oh, oh. - I'm thinking a pixel,
whoa, whoa, whoa, whoa, whoa.
- It's also die, it's flickering.
- [Matt] Yeah.
- So I don't think, the battery's dead to be fair,
but I moved it a little bit
and the Surface connector started flickering
and it restarted.
I'm just gonna have to admit to myself at some point
that refurbished tech is bad
and that no one should ever buy it.
We're gonna just disconnect the keyboard.
The screen don't work.
It just does not,
there's no touch ability for this whatsoever.
This is not okay.
The dead pixels by themselves, thumbs down.
But the fact that the touchscreen does not work
on a Surface, massive L.
I am going to return this, go through the customer service,
and I will see you on the other side
on whether or not they fix it or whether
or not I'm gonna just deeply regret my life decisions
like usual.
So I did go through the process of returning the Surface.
So to give Back Market a little bit of credit,
it was pretty straightforward.
Took me like a minute online to file a return request,
they gave me a prepaid label.
They also offered if I wanted to jump on a video call
to troubleshoot the issue,
but a dead touchscreen
with burned out pixels was not something
that could be solved via a video call.
A few days later, I got an email saying,
"Hey, we were unable to fix the Surface,
"we're gonna give you a full refund,"
and that was that.
So I don't wanna give them like huge props
for doing the sort of bare minimum when it comes
to returning a broken item that I shouldn't have gotten
in the first place, but if there's any positive takeaway,
I'll say that Back Market
did make the process fairly straightforward.
It's hard to ask for much more,
besides sending me a Surface
that worked out of the box, but.
Next up, what do we have here?
Surely something that works flawlessly, right?
Oh, it's not an Xbox, it's just chilling.
Okay, so this is in fair condition.
Oh good lord, okay, come on, come on, come on, okay, ah.
Dude, I forget how heavy Xbox Series, ah.
Oh god, that's fair.
That's fairly fair.
The weird thing is, I don't know why the top,
oh, you know what it is?
No, I know.
Someone put it like this and they like put controllers
and stuff on top of it.
That's why this part's all scuffed.
I think that's what happens.
The front is actually decent.
I would say, if this works, you can either just not care,
'cause keep in mind that we got this for $430,
so a pretty decent discount over a brand new Series X.
If this really bothers you,
I would consider maybe getting either a dbrand
or one of like the Xbox little shells,
but let's be honest, it's a black console.
I'm gonna stick it under my TV.
I don't really care that much, so not great,
but if it functions, it's not the end of the world and...
Huh, well that is a controller.
- On Amazon right now, you can get a renewed Series X.
- [Austin] But it's Amazon renewed.
- [Matt] For $399.
- What?
Oh.
If I'm getting higher quality,
like better tested items from Back Market than other sites,
then that makes sense, I'm willing
to pay a premium for that.
What I'm seeing here though
is that like something like this,
nothing about this seems like it is more premium in anyway.
This seems like exactly the kinda stuff that I would get
by buying refurbished from Walmart
or Amazon or even GameStop, so that's my concern.
Okay, so I was able to set the Xbox up
and unfortunately we didn't get it on camera,
but it actually told me that I have two years
of Xbox Game Pass Ultimate included.
It just activated and it is on the account.
Oh yeah, there we go.
Perfect, see?
This Xbox console comes
with 24-month Xbox Game Pass Ultimate.
Which, hang on, how much is that worth?
- [Matt] Over $400.
- Okay, cool.
I have no idea why it came with this, but sweet.
Okay, but hang on, but before we get too excited,
even though that was a really, really good thing
to have included, let's actually load up a disc
and see if it actually works.
- [Matt] Who cares about the disc?
You got 24 months of Game Pass.
- Yeah, exactly, who needs to play games?
Now let's see if this thing actually works.
I hear disc noises.
- [Matt] I think you gotta go to the home screen.
Oh, no.
- Hey.
Why is it black?
Hey.
- [Matt] Ooh, Minecraft music.
- Ah.
Look at that.
- [Matt] Go slap a tree.
- Let's celebrate.
Oh god, I don't know any of the controls for this.
Okay, well, things back on the up.
See, look at this.
We're going on a journey together.
There's the ups and the downs and the ups,
and hopefully lots more ups after this.
Ups, ups, ups.
All right, we've got ourselves the N64, and the Game Boy?
We'll find that one out in just a second.
Okay, so this was in good condition.
Actually, these both are.
And I'm sure that they will be good
and I'm sure that we will have no problems whatsoever.
- [Matt] How much did you pay for that?
- $140, which is actually roughly equivalent,
we were looking it up, it's roughly equivalent
to DKOldies pricing.
I would say this seems like it's in pretty good shape.
A little scuffed, but not too bad.
Importantly, we also do have a first-party controller,
something that DKOldies typically upcharges you for.
Now the thing is, I don't know exactly what they had to do
to refurbish this, but there's no warranty sticker anywhere,
there's nothing else, it just seems like a very clean,
straightforward N64.
Let's give it a try, shall we?
Oh.
Wait, what?
What, well, okay.
Hey. - Nice.
- 'Kay.
- [Ken] What game are you playing?
- Cruis'n USA.
Oh wait, is it, - Yeah, buddy.
- Oh wait, it's glitching.
Lemme restart it again.
- [Ken] Try the other game.
Like, we can't discount the fact
that it might just be the game.
- 'Kay, well this, I will immediately say,
has not crashed on me at all, so.
Well, okay, I will say N64 does seem to be working,
so maybe we actually were just having a Cruis'n USA issue.
Okay, so this is fine.
Why don't we take a look at our Game Boy?
What could go wrong?
Now, I actually did a video
on a Play it Loud Game Boy just like this back in 2010,
2011? - Before fire or after fire?
- That's years before fire.
That's long-hair Austin.
Ooh, no. - Hey guys, this is Austin.
(both laughing)
- Hey guys, this is Austin,
and today I'm here with a review of the original Game Boy.
Now the gremlins are doing their thing.
I purchased this in good condition for $100.
The Game Boy that I bought for that video,
I bought for five bucks back in the day.
♪ You're old ♪
- Look at the screen, look how scratched
and scuffed the screen is.
Even like, it's clear plastic and it's like already scuffed.
I mean, that at the very least needs a new screen lens,
at the very least.
Do you guys see how bad that is?
- [Matt] It's almost as bad
as when Old Man McClary had to close down the general store.
(laughing)
- [Austin] It's definitely been well used.
The thing is though is that like, look at like, (sighs)
look, the Game, the Boy is rubbed off.
(laughing)
It's Game Y.
- Could have said literally anything else.
(Pokemon Red title music)
Okay, now I look at it head-on, the screen is so scratched.
So it depends on the way you look at it,
but like, so there's a big scratch along here
and there's a lot of scratches like literally
in the top left where all your text fields would be.
Now, if you're not familiar with using a DMG,
this screen is truly awful.
Like, just look at how smeary the entire image is.
Especially for something like this,
like obviously once you get into like a battle, it's fine,
but like it just, it looks like, just like poo.
I mean it works.
I will give them, it works.
My concern here is that I don't know
if this is necessarily good.
I would say it's more acceptable,
mostly because of the scratches on the screen.
Next up, let's take a look
at what I believe is our iPhone refurbished.
So this is a fair condition iPhone 12 that comes to us
at the low, low price of $381,
which is certainly more expensive than you would expect
for a iPhone 12, but fresh battery's not nothing.
Some fairly deep scratches on the screen.
Well actually no, I take that back.
They look deep.
I actually can't feel them,
but certainly, noticeable scratches.
Some chips along the edge.
In fact, actually quite a bad one there.
It looks like someone did not wear a case on this.
Oh, and there's also some scratches around the camera lens,
but fair condition I actually think is a pretty good way
to describe this one.
This actually is maybe a little nicer than fair.
So I finished setting up the phone.
I haven't really seen any red flags.
The screen seems like it's in good shape,
Face ID works and whatnot,
but what I do wanna do is check the battery health,
which is here in Battery Health.
100%, boom, okay.
So I will just believe them
that there's a fresh battery,
because especially with an iPhone 12,
there's no way that if this was not replaced,
you would be anywhere close to 100% at this point.
And this is a test of the camera on the iPhone 12,
which I would say still holds up pretty well today.
I'm kind of a fan of this.
I mean yeah, we did pay $381,
but considering that this is, what,
half the price, even a little less than it was new,
I don't love the condition,
I would probably have spent a little bit more in hindsight
to get a slightly better than fair,
but even fair I think is a pretty good way to describe it.
Some minor nicks and scratches,
the screen's a little scuffed,
but that's minor enough that I can kinda get away with it
for that kinda price,
and importantly, while it's more expensive
than a standard iPhone 12 refurbished,
you get a brand new battery,
and without a brand new battery,
feel like this is not going to last very long,
but I think the standard iPhone 12 with the 60 Hz display
and the new battery should be pretty solid.
Would like to move on to our next item,
which should pair nicely
with our brand new refurbished iPhone 12,
which are a pair of Ear Juice 9000s.
- [Ken] Oh, these are wefurbished?
- What's up? - Witerally.
- [Ken] These are wefurbished?
- [Matt] Witerally.
- I regret telling you guys that the shoot was today.
I should;ve just not told you
and it would've been a much quieter--
- He pays us
(laughing)
to sit here for hours on end.
Not-- - On a Saturday.
- Yeah, at like 5:00 p.m. - It's creepiest right now.
(laughing)
- So these should be our AirPods that have been refurbished.
So AirPods third gen with the MagSafe charging case,
which cost, hmm $125, for used AirPods.
Great. - That doesn't sound great.
- Well, would it sound better if I told you
that they're not the new AirPods
but they're the AirPods 3, which are the base model
that you could probably find on sale for like not that much?
- [Matt] So brand new at Best Buy right now, $150.
- So I saved 20 bucks by getting them pre-broken in.
This is supposed to have a glossy case.
It's matte because I think they took like a magic eraser
or something and like sanded the whole thing down
to get rid of the scuffs.
Let's open 'em up and see.
Okay, they immediately fire up.
In fact, our iPhones should start
to see them for pairing, and yes they do.
Okay, so we'll go ahead and connect 'em.
Oh, I hear the spatial.
(bass note resonates) Oh yeah,
I hear the spatial already.
(chill electronic music)
Yo, okay.
So you know what?
I mean, okay,
I still think the value proposition's a little tricky
with these just because you could buy new ones
that have never been inside someone's ear holes before
for a little bit more money.
That being said, these AirPods 3s are actually legit.
Like, I'm impressed.
I actually had quite low expectations
'cause I always think AirPods are kind of whatever,
but like those are pretty good.
So I guess what's the setup
with this Back Market sort of overall experience?
As with all refurbished items,
it's a little bit up to the luck of the draw.
I would say our phone was fine.
I would say the AirPods are also pretty good.
Some of the other items,
(clears throat) Surface, not so fine,
but I, (sighs) Back Market actually did a pretty good job,
like honestly.
I do think, especially considering you've got the warranty
and the return policy and everything,
you are getting something
that's a cut above most normal sort of Amazon, Walmart,
you know, GameStop refurbished kind of thing.
Took a little bit of a journey to get here,
but as long as you're patient
and are willing to take advantage of that return policy
if you get something that's really scuffed,
I'd give 'em a good rating.
Good job, Back Market.
Change your name though, sounds too sus.