this video shows you what to do if your
printer does not pick up or feed paper
from the input tray when you do have
paper loaded and an outof paper error
message displays on the printer's
control panel or on your
computer sometimes the problem can be
fixed just by doing a printer reset
first make sure the printer is powered
on if it is off press the power button
next turn to the back of the
printer
without turning the printer Off remove
the power cord from the
printer then disconnect the other end of
the power cord from its power source
wait 15 seconds it is important to wait
the full 15 seconds for this type of
reset reconnect the power cord to its
power
source then reconnect the other end of
the power cord into the
printer return to the front of the
printer
if the printer does not turn on
automatically press the power button to
turn it on align the paper by tapping
the stack on a flat surface then raise
and hold the output tray in the open
position load paper into the input tray
until it stops Slide the paper width
guide inward until it stops at the edge
of the paper do not push the guide in so
tightly that it starts to bend the paper
lower the output tray
tray try printing a page directly from
the printer's control panel to see if
the issue is resolved to print a page
from the printer's control panel touch
the setup menu icon this icon looks like
a small wrench touch
tools then touch printer status
report if the page prints successfully
the issue is resolved you can resume
printing as normal if the page does not
print go on to the next
step often the condition of the paper
you're using can cause paper not to feed
correctly raise the output tray and
remove the paper from the input
tray lower the output tray remove any
damaged paper you find make sure that
there are at least 10 sheets of plain
white paper but no more than 25 sheets
in the paper stack the printer can hold
more sheets of paper but this number is
best for testing make sure all the paper
is the same size and type and then tap
it on a flat surface to align the edges
perfectly raise and hold the output tray
in the open position load paper into the
input tray until it stops Slide the
paper width guide inward until it stops
at the edge of the paper do not push the
guide in so tightly that it starts to
bend the paper lower the output
tray try printing a page directly from
the printer's control panel to see if
the issue is resolved to print a page
from the printer's control panel touch
the setup menu
icon touch
tools then touch printer status
report if the page prints successfully
the issue is resolved you can resume
printing as normal if the page does not
print go on to the next step
printer rollers get dirty from dust
paper fiber and other debris and this
step will'll clean the
rollers before you begin gather the
following cleaning materials clean
lint-free cloth clean cotton swabs clean
water distilled or bottled water is
preferable but not required do not use
alcohol or other chemical
cleaners raise the output tray and
remove the paper from the input tray
lower the output
tray press the power button to turn off
the
printer turn to the
back disconnect the power
cord remove the rear access door to do
this push the tab on the left side of
the rear access door to the right and
then pull the door away from the printer
clean the rollers visible in the printer
with a clean lint-free cloth lightly
moistened with water the cloth should be
damp but not soaking
wet wipe each roller starting on the
right side of the roller and wiping to
the left use your finger to turn the
roller up as you finish cleaning a
section of the
roller
make sure that you remove any buildup or
debris from the entire surface of the
rollers look for the paper pick rollers
farther inside the back of the printer
you might need to use a flashlight to
illuminate the pick
rollers blot a swab on a lint-free cloth
to remove remove excess water the swab
should be damp but not soaking wet clean
the rollers with the moistened cotton
swab removing any buildup or debris
these rollers are difficult to reach but
they are the most important to clean if
these rollers inside the printer are not
cleaned this problem will continue
because these are the rollers that feed
the paper into the
printer
while the rear access door is removed
from the printer check the hard plastic
rollers note if any rollers are missing
don't roll freely or are not springy
when you push on them these conditions
could prevent rollers from feeding paper
properly and mean that the rear access
door needs to be
replaced reattach the rear access door
to do this insert the two pegs on the
right side of the door into the right
side of the printer and then push the
rear access door into
place reconnect the power
cord return to the
front
press the power button to turn the
printer
on align the paper by tapping the stack
on a flat surface then raise and hold
the output tray in the open position
load paper into the input tray until it
stops Slide the paper width guide inward
until it stops at the edge of the paper
do not push the guide in so tightly that
it starts to bend the paper lower the
output
tray try printing a page directly from
the printer's control panel to see if
the issue is resolved to print a page
from the printer's control panel touch
the setup menu
icon touch
tools then touch printer status
report if the page prints successfully
the issue is
resolved you can reconnect the USB cable
and resume printing as
normal
if the page does not print try printing
it again listen for the rubber paper
pick rollers you should be able to hear
them
rotating then try slowly pushing the
paper further in until the roller
engages to pick up the paper be careful
to only push one sheet of paper and not
to push it in too far this can cause
paper
jams
if the page does not print when slowly
pushing the paper farther in repeat the
previous step to clean the rollers again
if the issue continues after repeated
cleaning skip the next step your printer
may need to be serviced if the page
prints when slowly pushing the paper
further in try printing your original
document again the paper might not have
been loaded far enough into the printer
if the issue is resolved there is no
need to continue troubleshooting if the
paper only feeds through the printer
when you slowly push it farther in
repeat the previous step to clean the
rollers again if the issue continues
after repeated cleaning skip the next
step your printer may need to be
serviced next we'll make sure the paper
settings in the print driver match the
settings for the paper you are trying to
use on your computer return to the
document in the program you were trying
to print from when the issue
occurred
on your keyboard press contrl and P to
open the printing properties
window click
properties when the properties box opens
click the paper quality
tab select the size drop-down menu and
then choose the appropriate paper
size select the media drop-down menu and
choose the appropriate paper
type click okay and then click okay
again to print the
document if the document prints
successfully the issue is resolved you
can resume printing as normal if the
document does not print go on to the
next step if you've tried everything
described in this video and you still
have a problem your printer likely need
some type of service contact HP to find
out what the Support options are for
your printer your your options for
service may vary depending on how long
you've owned it and what country you
live
in