Hey guys Ben and Rebecca of His and Hers Alaska.... And we are on an epic road trip
again! Seven months in our RV around the West in the United States having adventures
and we bought a GoPro Karma...
Right now I'm feeling like I've been sucker-punched in the gut! Yes the camera
is on recall... But today, I was trying to fix a problem with the gimbal and I
thought I'd sync it up to the Internet... And by doing so, GoPro's big brother
software update comes in and just kills the Karma!
Like can't use it anymore! And I was able to use it prior to this, well you
know... Yeah it was under recall but has been very conservative, flying it safely...
Because we're on this road trip and we're visiting all these amazing places
and we just had to have a drone!...We looked at all the options in the market... Whoa
Rebecca also lost our drone a couple years ago while flying over glaciers! So
we just got to throw that one out so... Right!... My worst fear with the drone
realized! We're flying it over water... Here goes nothing!... Oh my God Ben! Be careful!
One of us finally got the go-ahead from the other one to get a new drone... When we
saw Casey nice dads video about the Karma and the Mavic...Yep!... And these are like
compact drones perfect for us traveling in our 32-foot Motorhome!... And we
definitely considered the Mavic... But the reasons that we ended up going with the
GoPro was because it kind of the multi-faceted aspect of it all-in-one! You
have your GoPro, you have the grip which is like a gimbal for the GoPro and then
you have the drone! So really it was like a three in one purchase and it just
seemed like a really good fit for what we wanted to do!... I'm gonna segue into
what we now like about the GoPro Karma! Because we've had it for a solid three
weeks now and have had some amazing experiences. And captured amazing footage
with it!.... Number one is the size of the drone and the case! The fact that it
comes in a case moulded for the drone, it just was a perfect fit!... The other thing
that I really like about it... I didn't really enjoy flying the DJI as much, this
one is really easy to fly! And it has its standalone controller, so you're not
using your phone!... This one has all the fail-safe features which also leads into
the way big brother screwed us! But you know, it tells you like when to start...
When you got your GPS, so all those fail-safe features are nice but they do
come at a price guys!...Now on to what we don't like! The way GoPro rolled this out
was very disappointing!... The lack of knowledge of customer service... Now we
called for some technical support and they were fantastic!... Yeah, that goes to a
whole different call centre!... We got personal email back from them...Yes, they are awesome!...But general
customer support.... Horrible, horrible! It didn't matter who you talk to, they had a different story! None
of them matched up! They didn't know what they're talking about!...They didn't know the products... Horrible...
Embarrassment!... Gigabyte five with the four.... Harness and they'd
match up and they don't....Yeah....It was a mess! Basically, we didn't let it deter us from
purchasing one because it really has been an enjoyable product to use!...Oh! I love
this thing! And that is why, I have been reluctant to turn it in! Aside from the
fact that... We just spent three weeks in the desert like hundreds of miles away
from a Best Buy... And we're now in Vegas! So there is the Best Buy here and I
guess this thing's not going to take up space in the Motorhome! If I can't use it
because space is a premium!... Very early on.... Within the second day, we decide we're
gonna use it to video while we're driving... So you don't get the vibrations
from the driving! Again incredible footage! But about halfway to our next
destination, the gimbal failed!...Yeah, it locked up into USB mode. So every time
you slid the camera in and powered up the grip, it gave you that little USB
symbol! And...They said they've never heard of that problem before so... We were then
going kind off the grid into a location without cell phone service and
data! We came out and that's when it had been recalled....
So they said fixing your Karma grip is kind of a mute point right now because
the whole thing is recalled!... It's been an amazing addition to our YouTube videos!
And we're in all these amazing locations! So we're not going to get into showing
you the drone and all the features... There's plenty of other people that have
made videos about that but... This is just a blunt honest review of the product and
our experiences! So I'd like to encourage you guys to SUBSCRIBE to our Channel and
follow our adventures! And hopefully we're able to figure out some way of
continuing to get drone footage in our videos.... Without having to buy a
cumbersome drone! Yeah! Mavic is not available! So... But
we're gonna close this out with a nice montage of some of the epic drone
footage we've collected over the past few weeks...