Welcome to the My Aged Care video that demonstrates the new data fields
that home care package providers will be able to configure through the provider portal from 27 February, 2017.
The information you enter will be displayed on the online My Aged Care Home Care Package Service Finder.
Part one of this video describes the functions that staff assigned the role of organisation administrator in the provider portal can perform.
This video will guide you through how to configure your organisation’s details against the new data fields that can be searched through the Home Care Package Service Finder.
Updating your details as comprehensively and accurately as possible
will help people to find out more about your organisation through the Service Finder,
and ensure that you receive appropriate referrals for service.
In this video we’ll talk through how you can update your organisation’s details, including your organisation’s cultural and religious specialisations,
as well as updating or editing your organisation’s maximum exit amount, which is a mandatory field.
It is important that you continue to keep your details up to date,
as the Service Finder will be a key tool used by clients, assessors and the My Aged Care Contact Centre.
Firstly to update the organisation’s details,
the organisation administrator will need to login to the My Aged Care provider portal.
From the home page click on the Outlet Administration tile.
The first field you can update is your organisation’s cultural specialisations.
Click Edit to select those groups that you have a focus on providing culturally specific care to.
The list of the most commonly used cultural specialisations are listed at the top of the screen,
however you can choose to select from a list of around 270 cultural specialisations listed alphabetically.
You can choose to apply this to all current outlets under your organisation by using the Save and Apply to All Outlets option,
or simply to save the configuration to use as a default for all new outlets added by using the Save and Don’t Apply to All Outlets option.
The next field is your organisation’s religious specialisations.
If you have a focus on delivering care that aligns with particular religious needs or values,
click Edit and select those groups.
The list of the most commonly used religious specialisations are listed at the top of the screen,
however you can choose to select from a list of around 120 religious specialisations listed alphabetically.
As for cultural specialisations,
you can choose to Save and Apply to All Outlets to apply this to all current outlets in your organisation,
or save the configuration to use as a default for all outlets added by using the Save and Don’t Apply to All Outlets option.
The next field is the maximum exit amount.
The maximum exit amount is the amount that can be deducted from a client’s unspent home care package funds if they leave your organisation’s care,
for example if they change providers or if they leave home care.
The maximum exit amount is a mandatory field which is inherited by all outlets that provide home care package services.
If no exit amount is charged then you will need to enter zero dollars.
If you have previously set an amount, you will have the option to edit it.
To save the maximum exit amount click on Save and Apply to All Outlets.
The information captured here will be displayed as View Only for outlet administrators
when they login to the provider portal.
To add a new outlet,
the outlet administrators will need to click on Add New Outlet
and configure the outlet and contact details.
That concludes the video on the data fields in My Aged Care for home care packages.
We hope that has provided you with some useful guidance on how to set up your organisation’s details in the My Aged Care provider portal.
If you need some more information,
step by step guidance is available through the My Aged Care Provider Portal User Guides
and Quick Reference Guides available from Department of Health website.
For technical support you can contact the My Aged Care service provider and assessor helpline
on 1800 836 799.