Are you are having problems connecting to the Internet with Internet Explorer 11?
This video provides troubleshooting tips for resolving the most common issues.
Microsoft routinely updates its software to fix known issues and improve performance.
Before you begin, make sure you have installed the latest updates from Microsoft.
From the Start screen, type Update and then click Check for updates.
From here you can download and install updates for Microsoft software.
There are two versions of Internet Explorer in Windows 8; the app browser and the desktop browser
If you are having problems using the Internet Explorer app, select the Page Tools icon in
the lower right corner of the screen, and then click View in the desktop.
The desktop browser automatically opens to the webpage you were viewing.
If the webpage you are trying to view doesn't load correctly or has errors, you may need
to switch to compatibility view.
To open Compatibility view options, open the desktop browser and click the Tools menu,
and then select Compatibility view settings.
From here, you can set compatibility options such as adding websites to always open in
compatibility view, and use compatibility lists compiled by Microsoft to automatically adjust your display.
If the problem is still not resolved, reset the Internet Options to delete all addons
and customizations, allowing you to start with a fresh version of the browser.
To perform a reset, type Internet Options from the Start screen, and select Internet
Options from the results. Open the Advanced tab, and click the Reset buttton.
To reset your home pages and search providers, and delete personal files, such as history
and cookies, select Delete personal settings.
Then click Reset.
The reset will take effect when you restart your computer.
Resetting your Internet Protocol can resolve issues such as Page cannot be displayed messages or 404 errors.
Use these steps to reset your Internet Protocol settings in Windows.
Move the mouse pointer to the lower left corner of the screen,
right-click, and select Command Prompt (Admin).
At the command prompt, type netsh int ip reset, and then press Enter.
When the operation is complete, type netsh winsock reset, and then press Enter again.
These changes will complete the next time you restart your computer.
If Interent Explorer is still not working correctly, run System File Checker to scan
the system and repair Internet Explorer.
Move the mouse pointer to the lower left corner of the screen, right-click, and select Command
Prompt (Admin) from the menu.
At the command line prompt, type SFC /SCANNOW, and then press Enter. This process will take
several minutes to complete.
When the operation is complete, a message shows the status of the files it found and fixed.
Follow any instructions listed to fix unresolved issues.
If you continue to experience performance issues, your computer may be infected with
a virus, spyware, other malware.
Try scanning your computer for viruses and malicious software.
And be sure to visit the Microsoft support site to search for more troubleshooting tips.
You can find additional helpful videos at hp.com/supportvideos and on our YouTube channel,
youtube.com/howto4u.