- [Man] And marker.
- Hey, I'm Rebecca Gordon.
- I'm Sylvia Gordon, in this episode we're going
to warn agents to check your EFT accounts.
- Some hacking has been happening.
- Hackers are out!
Stay tuned.
(upbeat music)
So, we've heard of, this has been going on for years,
but industrious hackers can go in
and change your EFT so that your deposits
from the insurance companies,
instead of going into your bank account,
will go into their bank account.
- So this, yeah, this is something where you need
to make sure, typically if you have to fill out paper
and sign and include stuff, those seem to be more protected,
but there are some accounts where you can just,
you type everything into that system,
and it seems like it's uh--
- Even with paper, so people can just sign a new paper,
and they can mail it in
and say, "Hey, here's a new EFT form."
You would think there's more security involved, there's not.
This is something that the FMO council,
that we need to work on with the agents, with the carriers
to respect the fact that we need more protection here.
- So we know someone that this has happened to,
and how they caught it,
'cause it happened twice in a matter of two weeks,
they received an email
from the carrier confirming the change.
- Now how many people miss emails, especially during AEP?
- Exactly!
- So if you would've missed, - Luckily, this person didn't.
- You would've missed that email then,
boom, the change goes through. - Yeah.
- But this is very simple, and we've had agents in the past
that have fought, business owners and former employees
that know the system and know they could just slip
in a new EFT paper and the email's not going
to the person that would read it,
and boom, those accounts go.
Now, you get busted,
you got some serious felony charges here.
That's why I said it's typically not Americans.
It's typically not people in your agency,
former employees. - Right.
- It's typically legit hackers
that are going after your money.
It's something to talk to your staff about,
to make your administrative staff be very vigilant,
to look at all those emails from the carriers.
- Maybe change your password, it's a lot.
- And maybe change your passwords
more often. - A lot.
- I know people complain the carriers make them
change their passwords, and they hate it.
- What is that app that you've used before?
- So, it's called "Lastpass" and it will help you get very--
- [Rebecca] Very hard passwords.
- Hard passwords, encrypted passwords
and it'll help you save them, and it's a free app.
I think it's a free app. - Freeish.
- Anyway, if you have a young person in your life,
they'll tell you all about it, they all use it.
- Check it out.
- Us old people, our passwords are always "1234*#"
- For everything.
- Yeah, star, exclamation mark, right for all accounts.
- Now you told everybody your password.
- Right, right so just want to bring that to your attention.
- That's a big deal.
- Happy holidays. - Yeah, happy holidays.
- So, we're doin' an ebook.
- We're doin' an ebook!
- And we were asking
for submissions of your craziest stories
You've been in the field all AEP, you have stories.
- Every agent-- - Insurance stories.
We want your insurance stories.
- Every agent has stories, we will take them all.
We'll put a section for the really X-rated ones
at the back of the book for the sensitive people.
Bring us your stories.
So we had an agent that wanted to come on the show
to talk about his story, so this is Timothy.
- So when I was an agent, I had made an appointment
with a lady to talk to her about Medicare,
and I went to her house and at the appointed time,
and her husband was there, and it was very clear
that he was very suspicious of me being there.
He didn't open the door all the way.
He kinda stood back inside the house a little bit,
and you know, I explained why I was there.
I mentioned his wife's name.
I showed him the paper with her signature on it
that said, "Hey, I'm allowed to be here."
And he was very suspicious and, you know,
I was trying to, you know, connect with him.
Get him, get him to calm down, and all the sudden,
uh, he just reached behind him, and I didn't know this,
but he had been carrying a firearm,
and he pulled it out and pointed it at me,
and he says, "I said she's not here.
You have ten seconds to get off my porch."
- Wow! - And I got off his porch
in about 4 seconds.
(laughing) - Right?
- Um so, and then he ended up calling the police,
and the police showed up and I explained why I was there,
and nothing happened, and then the client later called me
and apologized for her husband's behavior, but I did not,
I did not go back to that. - I apologize.
I apologize for that.
- And he did not go back!
- I did not go back.
- And I don't blame you for that, that is insane.
- Thank you for sharing your story.
- You're welcome.
- I've had at least five of these--
- [Rebecca] That's insane.
- Five similar stories where they ended up
calling the police and/or pulling a gun.
- [Rebecca] Gosh!
- So typically those stories are in the South.
Not to kick on the South, but they, that's the first one
that I heard in Indiana, where the guy pulled a gun.
- [Rebecca] That is wild.
- Actually, that's the second one I heard in Indiana,
but you guys all have stories
and I know you're gonna-- - We want 'em.
- Enjoy reading the ebook we're gonna put out,
so give us your stories, and we will put 'em all together,
and send that out in 2020.
(upbeat music)
- Hey everybody, it's Rebecca Gordon with Gordon Marketing,
one of the stars of the "Weekly Wednesday Wrap Up".
Sylvia and I have had a great year bringing great content
to all of you regarding the Senior and the Under 65.
So what we wanted to do this year is create another show
with our good friend, Randy Pierson,
who runs our Life and Annuity division,
called "Selling Life and Annuities".
So this year, you're gonna get two shows
that you can subscribe to, the "Weekly Wednesday Wrap Up"
and our newest show, "Selling Life and Annuities".
- Yeah, we couldn't be more excited
than to bring you our new channel,
"Selling Life and Annuities" where we'll be talking
about new carrier products, new selling systems.
Everything you wanna know on how to drive your business
in 2020 and beyond.
I've got my team with me,
Levon, Brady, Paul, Clayton.
We couldn't be more excited
to bring you this valuable content,
so make sure you subscribe and tune in every week.
We can't wait to see you on that channel.
- See you there!
(upbeat music)
- So, did you have anything else you wanted to say
in our last episode of the year?
- It's been a really exciting year.
Thank you for watching our show, for recommending the show.
We really hope that we're putting out solid content
with a twist of fun, and we're really excited for this year.
We've been, we've been collaborating, uh--
- Collaborating. - On really
taking it up a notch, so thank you all!
Thank you for your business, your partnership,
and we look forward to working with you next year.
- Happy New Year!
(upbeat music)