This video shows how to use the Embedded Web Server, or EWS, on the HP Latex 260 printer,
formerly known as the Designjet L26500. The steps shown also apply to the Designjet 25500.
You can use the EWS to obtain printer information, manage settings and presets, align printheads,
update firmware, and troubleshoot problems.
First, you need to find the printer's IP address. On the front panel of the HP Latex 260, press
the down arrow until you reach the Printer icon.
The IP address for the printer will be the string of numbers on the last line preceded
by http://. With the printer's IP address you are ready
to access the Embedded Web Server. On a computer, open the web browser of your
choice. Type the printer's IP address into the browser's address bar and then press Enter
on your keyboard. The Embedded Web Server will open.
The Embedded Web Server can be used to obtain printer information, manage settings and presets,
align printheads, upload new firmware, and troubleshoot problems. This step is the same
for all models. The EWS page will open to the Main tab. The
Main tab will provide information about substrate, ink and printhead status, drying and curing
module temperatures, maintenance status, and substrate and ink usage and accounting.
Click the plus sign next to "Click to view details" to view more information.
Scroll down to see detailed information about substrate, ink cartridges, printheads, and
maintenance. Click Usage in the EWS main menu to see usage
information. The Usage page shows detailed information
about substrate and ink usage. Please note that the accuracy of usage statistics
is not guaranteed. Clicking the Accounting option in the main
menu lets you see statistics for a particular print job.
Click the Cost assignments tab in the Accounting submenu to make cost assignments.
Under the Setup tab you can adjust many printer settings. An important option is updating
your printer's firmware. HP regularly releases firmware updates for
your Latex printer so it will have the most up-to-date functionality.
To update the firmware, first click "Firmware update".
To locate the correct updates and download from the web, click "HP Graphic Arts portal"
in step one on the Firmware update page. Click Continue on the Accessing Online Information
page. The HP Support Center webpage will open.
Click "Drivers, Software & Firmware" under Download Options.
Select your printer model from the list. Select your computer's operating system.
Available downloads for your printer will be listed. To download these updates, click
the Download button. Click Save.
Browse to the location where you want to save the file.
Click Save. The computer will download and save the file
to the folder you selected. When the download completes, close the Firmware
download page. Click the Choose File button in step three
on the Firmware update page. Navigate to the location where you saved the
file. Click the filename and then click Open.
Click Update to continue. The printer will reboot when the firmware
update is complete. From the Support tab, you can access your
printer's user guide and other helpful troubleshooting information.
Click the Support tab. The Support tab allows you to browse helpful
information about your printer, access HP Latex Printer links for technical support,
and access service support pages that can be useful when calling HP support.
For example, selecting Troubleshooting guides will take you to the online manuals page.
On the Manuals page, you will find many helpful resources to select from.
From the Support tab, you can also find online technical support.
On the Support page, select the Technical Support Web Page link.
Click Continue. The HP Business Support Center provides many
resources for your HP Latex printer. For example, you can sign up to receive driver
and support alerts. HP will automatically notify you when there
is an update for your printer. To find service support information for your
printer, click "Service support" in the Help links menu.
Then click Printer information. The Current information report gives helpful
information on the substrate, printheads, and ink.
This report is useful for service engineers troubleshooting issues.
You can view each report separately or you can click the All pages tab to see all five
reports in one location. These pages provide information that can be
helpful for the support team when carrying out remote troubleshooting.
You can save a copy of any report. To do this click File. Then click "Save as".
Navigate to where you want to save the file and click Save.
Also under "Service support", is the option to download the extended diagnostics package,
if requested by HP support. You can also join the Customer Involvement
Program. This program allows HP to automatically collect
usage data from your printer, which will then help HP create products to meet your needs,
provide better product service and support, and determine eligibility for certain usage-based
reward programs. If interested, check the appropriate boxes,
and click Apply. For more details about the services offered
through Embedded Web Services, see the User's Guide for your HP Latex printer.
You can find additional helpful videos at hp.com/supportvideos and on our YouTube channel,
youtube.com/hpsupportadvanced.