MIKE DAOUST: Hello, and thank you
to everyone who is tuning in today during this very
challenging time.
My name is Mike Daoust from the Chrome Enterprise Customer
Team.
And I want to welcome you all to this session.
As we are all aware, with the spread of COVID-19,
the new normal now requires most employees to work remotely.
And we want to do our part to help you all stay connected,
productive, and secure.
In this session, I'm going to share with you a set of Chrome
Enterprise Solutions, along with some examples of how customers
are leveraging these solutions to keep their businesses up
and running securely, even while working from home.
As part of this session, we'll cover three main components.
First, recapping today's challenges.
Then we'll cover where Chrome Enterprise can
help, along with some customer examples,
and finally, how you can get started.
The recent COVID-19 pandemic has mandated that organizations
take unprecedented efforts to enable their employees to work
remotely.
This recent Gartner survey indicated
that 88% of organizations have encouraged or required
employees to work from home, regardless of
whether or not they have shown COVID-19 related symptoms.
Even before this year's events, remote working
has been a growing consideration for employees and employers
alike.
In fact, since 2005, working from home has grown by 173%
amongst non-self-employed population.
And the desire to work remotely continues to increase.
A report by Zapier found that 95% of US knowledge workers
actually want to work remotely.
And 70% of them would be willing to quit a job to do so.
As a result, IT teams are facing a range of technology access
and security issues as they grapple with enabling
their remote workforces.
These include things such as getting devices properly set
up, configured, and in the hands of their employees
that need them, the risk of an increased attack
surface as a result of employees using their own devices
and home Wi-Fi networks, increase of cybersecurity
and phishing attacks posing as pandemic information links that
aim to plant malware on devices, and finally,
end users struggling to get access
to the information, data, and systems
they need to be productive.
For organizations to be successful
in this remote worker model, they
need solutions that focus on these three core areas--
first, delivering a secure end user
experience that enables the same productivity as before.
Second, providing access to tools
to provide not just connection, but collaboration.
And finally, allowing IT to remotely manage
these end points and the end user experiences.
When enterprises build an environment that
facilitates these three core areas, any type of worker
can be effective and a productive mobile worker.
As this picture depicts, this range of workers
can be info workers, such as those in sales,
marketing, finance, and even developers, all the way
over to frontline workers, where we
have seen a dramatic growth over the past three months,
for example, with health care clinicians and remote contact
center agents.
For many years, we have embraced the enablement
of remote workers here at Google on the back
of our cloud-based solutions across our 100,000
plus global employees.
We'll walk you through some of these solutions in a bit.
But as you can see here, we are used to working remotely,
with 30% of our meetings involving two plus time
zones and 2/5 of those attendees join from different locations.
So now, let's dive into where Google and our Chrome Solutions
can help enable this remote worker world we now live in,
along with some customer examples to bring it to life.
Chrome Enterprise provides you with
a complete cloud-based platform to enable
mobile and remote working.
It does this by providing five unique pillars that have always
been core tenets of the platform,
but, now more than ever, become paramount
to operate today's environment and the foreseeable future.
We will walk you through each of these,
but in summary, it starts with being
able to deploy quickly and manage remotely
from a cloud-based management console
to delivering apps end users need in the most
secure way possible.
And as we enter troubling times economically,
capital expenditure and ongoing operating costs
have become core requirements for customer evaluations.
Getting end points to your remote users
so they can be productive has never
been more critical in any and all organizations
we're working with today.
With Chromebooks, gone are the days of imaging a device.
Businesses can deploy Chromebooks quickly
with cloud-based profiles that download user policies, apps,
settings, and bookmarks within just minutes.
Couple this with one of our premier resellers' zero touch
deployment services, your devices can arrive already
enrolled, set up, and an employee can sign in
without any IT configuration.
With most IT workers also being remote these days,
managing end points and end users
is essential to keeping your workforce productive.
With Chrome's cloud-based management console,
IT admins are able to manage the organization's browser
and device fleet remotely with over 300 plus policies.
These policies include a broad range of capabilities,
from being able to set network settings,
push Wi-Fi settings and certificates that
enable users to access the corporate data they
need to be productive.
In addition, admins can also set up white-listed applications,
browser extensions, or bookmarks that will likely
be needed by these workers.
Now, the breadth and depth of the Chrome Enterprise approach
to security is impossible to cover in one slide.
But I'm going to give it a try here.
Each device that is deployed provides IT
with remote management and control
that ensures applications are trusted
and harmful apps stay out of the hands of your end users.
In addition, the platform comes with many deep security
capabilities to provide your workers,
including things like regular security updates
that download in the background over any Wi-Fi or LTE
connection, the ability to remotely disable devices
in case they are lost or stolen, built-in antivirus protection
to protect against any phishing or malware attacks, encrypted
on-device storage, as well as verified boot, and, of course,
Google Safe Browsing that automatically alerts
users of malicious websites.
I should also mention that if you ever
want to dig more into our security capabilities,
we are always happy to set up a security briefing with you
and your team.
Now, for remote working to be successful,
employees need secure access to the apps and data they
rely on a day-to-day basis.
With Chrome Enterprise, employees
can easily access and use any cloud-based service or app
through their fast and familiar Chrome browser,
Windows applications through a virtualized desktop
or virtualized app in a browser using any of our key partner
solutions, such as Citrix, VMware, or Cameyo.
Now, remote meetings and communications
is essential right now.
And Chromebooks allow end users to seamlessly access
G Suite, Office 365, Microsoft Teams, Zoom, and Hangouts
and Meet.
And lastly, users have access to a complete ecosystem
of apps from the Google Play Store,
including remote collaboration apps,
like Cisco Jabber, Webex, and Vonage.
TCO is always a consideration for any solution.
But today, we're finding that more than ever,
upfront and ongoing costs are at the top
of the list of any and all organizations we speak with.
Over the years, we've worked with many customers, as well as
ESG's Economic Validation Process
to complete a proven TCO model that you can fully
customize to your organization's situation.
As you can see here in the diagram,
this model is shown to save upwards of $482 US
per endpoint per year.
These cost savings come from not just the reduced acquisition
costs in hardware and software, but also decreased
operational costs, like deployment and ongoing support
and maintenance, as well as improved uptime and less data
risk due to our every six week Chrome regular update process.
Now, to bring these set of capabilities to life,
we now want to share a few customer stories that
have taken place over the last few months
where Chrome devices have been able to meet
the urgent needs of both IT leadership
and their mobile workers.
Our first example is a city that was
one of the early hot spots of COVID-19
and had an urgent need to support the working
remote requirements that were imposed just a couple of months
ago.
They selected Enterprise Chromebooks
because of the ability to deploy quickly
and to allow business continuity for their 2,000 city employees
within just 48 hours.
As a result, their city workers were
able to access the applications they need, like Microsoft
Office 365, to stay productive and help
serve their constituents.
Our second story is a very common use case
for Chromebooks, even pre-COVID-19, but now more
than ever, and that is the rapid deployment of Chromebooks
as mobile fin clients.
In this case, we have a financial services company
that needed a quick and secure access for their office workers
as they were moving to a work-from-home model.
Along with speed and access, security
was a key driver, given their heavy regulatory environment
and requirement set.
In this case, the team implemented our Managed Guest
Mode capability to optimize the user experience
on Lenovo Chromebooks in concert with Citrix across over 11,000
endpoints.
Now, as you can imagine, there's been a dramatic increase
an organizations moving their on-site contact center
operations to home-based models.
Here's an example of a large auto sales organization
that needed to quickly pivot their entire contact center
literally over a weekend.
This solution included the ordering and white gloving
of 2,600 HP Chromebooks, along with implementing
G Suite and a couple of our premier partners in RingCentral
and Citrix Workspace to complete this end-to-end remote contact
center solution.
As well, we continue to see this need for remote call centers
in each day, and are glad we can help here.
As we all know, health care organizations across the globe
are under extreme pressure, including
this example of Australia's largest medical insurer,
with 4 million plus members.
Due to unprecedented call volume,
this organization's primary requirement
was to scale up a work-from-home contact
center in a matter of days for their nursing staff
to virtually assist their patients.
They turned to Chrome OS as their platform of choice
and were able to deliver 1,000 plus HP Chromebooks,
ready to go out of the box, for these remote nurses so they
could access the applications they needed,
such as O 365, as well as Citrix for accessing
any and all legacy applications.
IT not only found the deployment quick and easy,
but also commented that being able to deploy these devices
such that no data is stored on them
was critical to comply with their security standards.
As a result, which is often the case with our customers,
they are now looking at three other use cases
to expand their Chrome footprint within the hospital network.
In order to deliver customer experiences like the four
we just ran through, there are two key areas
that complete the Chromebook Solution set, first of which
is the hardware options that you can choose from.
As you can see here, the Chrome device portfolio
has a variety of form factors to choose from,
with all the leading OEMs represented,
including Samsung, Lenovo, Acer, Asus, HP, and Dell.
In terms of form factors, we have every option
to match your use case, from premium and lower-end clam
shells to two-in-one devices with stylus options, all
the way to ruggedized Chromebooks or tablets,
along with our desktop options that
are delivered through our Chromebox form-factor.
And finally, when it comes to set-up and delivery,
Chrome Services' partner ecosystem is here to help.
First, we have global coverage that
can help ensure delivery to any location, including
your workers' homes.
Second, these partners can do everything
from basic pre-enrollment to white-glove setup
of pre-configured networks, applications,
and bundling any required peripherals.
Now, we realize some customers may not
have the option or the budget to purchase hardware right away,
but still want to enable many of these core tenets of the Chrome
Enterprise platform.
And for those customers, we have CloudReady from one
of our premier technology partners, Neverware.
Based on Google's open-source Chromium OS,
Neverware Cloud Ready transforms any hardware
you already own and delivers both the Chrome-based end user
experience, as well as native integration to the Chrome
Enterprise Management Services.
In other words, you can take your existing fleet of devices,
convert them to Neverware CloudReady,
and manage the devices through the same Chrome Management
Console we discussed earlier.
In addition to policy control, CloudReady,
like all of our Chrome-based solutions,
comes with regular updates that are deployed automatically
via the cloud without any disruption to your end users.
Here, we have an example of a health network
that unfortunately is also located
in one of the COVID hot spots that
has leveraged both CloudReady as well as Chromebooks.
They initially came to us with the need
to deploy clinical workstations, and most recently
has following up with the need to enable remote workers
over the recent months.
These 6,000 clinical workstations
are a great example of the rapid deployment of CloudReady
on their current hardware assets with future plans
to integrate with Citrix, Imprivata, and Epic.
In addition, with the recent pandemic,
they are now implementing Asus Chromebooks with Citrix
as home devices for their non-essential employees.
Both of these solutions together have given IT the ability
to support their workers with a low TCO,
whether they're at the hospital or at home,
without sacrificing their security protocols
or productivity.
With many people at home, Chrome browsers
become everyone's desktop of choice.
With this in mind, the final solution we want to share
is Chrome Browser Cloud Management, or CBCM.
CBCM is a free set of capabilities
that is enabled within the same management
console for Chrome OS and all of your Google Cloud Services.
The beauty of CBCM is that it allows IT to centrally manage
all Chrome browser endpoint policies
across any and all operating systems you may use today.
This set of controls and reporting capabilities
can help you ensure a consistent user experience
across all your remote workers, trusted access to data apps
and cloud services, even if they are off the network,
as well as providing insights into device information
and Chrome extensions that your workers are using,
even while they are remotely.
Here, we have an example of CBCM having a dramatic impact
on a global coffee franchise that
was challenged with securely managing
their thousands of browser users across Chrome OS, Mac,
and Windows.
Instead of trying to do this across a variety of IT tools
and reports, that often resulted in inconsistent experience
for their users, as well as being time consuming and cost
intensive for IT, they chose to implement and standardize
on CBCM.
This has allowed them to centralize their processes,
ensure a consistent and safe experience
for their global user base, and lastly, provide
significant ongoing cost savings to the organization.
Now, we've covered a lot of capabilities of the Chrome
Enterprise platform and how they've helped organizations
during this hectic time.
Before we close out the session, we just
want to run through and summarize
the three main solution areas we've discussed.
The first of these and arguably the most effective
end-to-end solution being Chromebook Enterprise,
which is our managed Chromebook offering
that combines the best of hardware and software
and can be applied to any type of remote user,
from an information worker accessing cloud or virtualized
apps, all the way to a remote contact center rep or even
a health care clinician.
Second is the CloudReady solution
from Neverware, which allows you to leverage
your current hardware assets and effectively convert them
into Chrome devices.
This is a great option for those organizations that
are budget constrained but still want
to implement most of the core tenets of Chrome Enterprise.
Lastly but certainly not least, given
it's so foundational to the platform,
is Chrome Browser Cloud Management, which
enables you to manage your endpoints
and end user policies, no matter what OS you may be running.
This includes managing and reporting
on your Chrome extensions.
As we close out this session, we wanted
to make sure you know how to get started and get more
information about the Chrome Enterprise
platform and the solutions that we think can help you.
First, you can start a free trial of Chrome Enterprise
if you already have Chromebooks.
This allows you to access the Google management console
and enroll up to 10 devices, configure the settings,
and apply policies to users in those devices.
Second, we've compiled a list of resources in a Remote Work
Toolkit.
These resources have how-to guides and videos
that can help you quickly deploy Chromebooks
to your remote workforce.
Lastly, you can contact our sales team
to get more information or get connected
with one of our premier resellers
to purchase devices and the rest of the components
of the platform.
And lastly, on behalf of the Chrome Enterprise
Team here at Google, we wish you all safety and good health
over the coming months and beyond.
And thank you again for joining us today.