Owner support film - advice before mapping
(JAMES CARSWELL: Robot Design Lead.) As an engineer I have some tips to set up your home for a mapping run with your robot.
Firstly, set up your dock correctly. There are videos and app instructions on how to do this properly.
Take time to prepare your home. Tidy away small obstacles your robot might get stuck on.
Consider larger obstacles, like chairs or deep pile rugs. Consider temporarily putting these into another room or out the way just for the mapping process.
Once you have created a good map, you can mark obstacles on the map and the robot will avoid them in the future.
Double check that the robot can access the rooms you want to map and the doors are wide open.
Allow a couple of hours and follow these tips to successfully generate a good map.
Mapping frequently asked questions
Why does my robot map the way it does?
When your robot starts mapping, it will move off the dock and split all of the area it can see into a grid.
It will clean each grid in turn until it has cleaned the areas it can reach.
Within each grid it will follow a spiral cleaning pattern. The most efficient way for it to navigate around your home.
How long will it take to create a map?
The robot needs to create an accurate map of your home. This may take a couple of hours but is dependent on the size of your home.
When mapping, the robot follows the same path as when it cleans but it turns the brush bar off to save energy.
Allow the robot a couple of hours to complete the mapping process so that you get an accurate map back at the end.
Can I create a map of multiple floors of my home?
Yes you can create multiple maps of multiple floors of your home.
For example, to map upstairs simply take the dock and
the robot upstairs and start another mapping run from the app.
When this is complete you will get a notification in the app. Within the app you can label that the upstairs or ground floor map.
Why does my robot not clean whilst it is mapping?
When mapping, the vacuum and brush bar is turned off.
As the robot uses less energy it can create one accurate map of the home without the home environment changing.
What if my robot's battery runs low during mapping?
Your robot should have enough charge to map your home.
If the robot needs to recharge, it will return to the dock and recharge there.
It takes around an hour and a half to recharge.
Once complete, the robot will return to where it left off and continue mapping.
If your robot is in the middle of the room and unpowered, this indicates that the robot could not return to dock to recharge automatically.
To solve this pick up the robot, place it back on the dock and allow it to recharge.
Once recharged, start another mapping run and allow it to cover your entire home to generate a full map.
Why did my robot not manage to generate a full map?
A couple of common issues can result in either a partial or no map being generated by the robot.
If you pick up and place your robot on the dock yourself during a mapping run, this can cause issues with your map.
It is important to allow your robot to map your whole home and return to the dock on its own.
If your robot encounters an issue, you will see orange warning lights on the robot itself and be notified on the app.
Follow the instructions on the app and your robot will continue mapping, return to the dock and generate a map.
If your robot generates a partial map, restart the mapping process so the robot maps your home in one run.
If your home environment changes too much between two mapping runs,
this can affect the accuracy of the map and future functionality.
What can I do if a room is missed in mapping?
If your robot could not access a room during a mapping run then it won't be able to add it to the map.
One option to add this area is to ensure the room is accessible during future cleans and complete several cleans.
Check on the app to see if the room has been added.
However the best option is to complete a new mapping run, making sure that the robot can access the room.
Then it will generate an accurate map of your room all in one go.
What if my robot gets stuck during mapping?
If your robot gets stuck whilst mapping you will get a notification on the app.
There is information on the app to recover the fault. Once completed press play on the robot to continue mapping.
I advise not to pick up the robot and place it back on the dock while it is mapping.
If you do that halfway through a mapping run, it won't generate a map and you will have to start the mapping process again.
Preparing your home ensures that your robot can map your house successfully in one go.
What if my robot keeps getting stuck during mapping?
If you robot repeatedly gets stuck during mapping, it is worth temporarily moving the object away during the mapping run.
Once you have completed a successful mapping run, you can zone your home and label areas on your map that your robot will avoid.
Preparing your home for mapping unlocks the benefit of future features after you have completed the mapping run.