TOM BROKAW: I'M TOM BROKAW, NBC NEWS, NEW YORK.
THE AMERICAN EMBASSY IN LEBANON AT LUNCHTIME IN BEIRUT TODAY.
A HUGE BOMB DESTROYED MOST OF THE BUILDING.
39 PEOPLE WERE KILLED, INCLUDING AT LEAST 5 AMERICANS.
NARRATOR: ON APRIL 18, 1983, THE EARLY AFTERNOON CALM
IS SHATTERED BY A SUICIDE CAR BOMBING
AT THE U.S. EMBASSY IN BEIRUT.
THE DEADLIEST ATTACK ON A U.S. DIPLOMATIC MISSION
UP TO THAT TIME, THE EVENT IS A CATALYST
AND A TURNING POINT.
U.S. DIPLOMATIC SECURITY WOULD BE THRUST INTO A MODERN ERA
OF NEW ENEMIES, EVOLVING THREATS,
AND AN ENTIRELY NEW SET OF OBSTACLES TO DIPLOMACY.
WORLD WAR I AND THE THREAT OF SPYING
PRESENT CONCERNS BEYOND THE CAPABILITIES
OF THE DIPLOMATIC STATUS QUO.
RISING TO THAT CHALLENGE, PRESIDENT WOODROW WILSON
DETAILS SECRET SERVICE AGENTS TO THE STATE DEPARTMENT.
THEN ON APRIL 4, 1916,
SECRETARY OF STATE ROBERT LANSING,
RECOGNIZING THAT WARTIME NEEDS ARE ABOVE AND BEYOND
THE SCOPE AND MISSION OF THE SECRET SERVICE,
CREATES THE FIRST STATE DEPARTMENT
SECURITY OFFICE,
THE SECRET INTELLIGENCE BUREAU.
MAN: WHEN, UH, UH, SECRETARY OF STATE LANSING, UH,
REALIZED THAT HE NEEDED SOMEONE TO HELP SECURE, UH,
OUR, UH, EQUITIES, UH, IN THE FOREIGN SERVICE,
IN THE STATE DEPARTMENT, AND TO BE A PART OF, UH,
WHAT WAS OUR RESPONSIBILITY IN ENSURING THAT
FOREIGN DIPLOMATS WERE APPROPRIATELY PROTECTED,
HE ENLISTED THE ASSISTANCE OF BILL NYE.
MR. NYE WAS OUR FIRST CHIEF SPECIAL AGENT.
UH, 1916.
HIS PRIMARY DUTY WAS TO ENSURE THAT
GERMAN DIPLOMATS WERE WATCHED.
NARRATOR: WITH THE END OF THE GLOBAL CONFLICT
IN NOVEMBER OF 1918,
THE UNITED STATES FINDS ITSELF,
FOR THE FIRST TIME IN ITS HISTORY,
A MAJOR PLAYER ON THE WORLD STAGE.
FOR ITS PART, THE STATE DEPARTMENT
RECOGNIZES THE RESPONSIBILITIES OF ITS NEW ROLE
AS AN INTERNATIONAL LEADER,
AND COMMITS TO DO MORE TO PROTECT ITS COMMUNICATIONS,
ITS DIPLOMATS, AND ITS OBLIGATION
TO THE PURSUIT OF POST-WAR DIPLOMACY.
WITHIN 20 YEARS, THE WORLD IS ONCE AGAIN
ENGULFED BY THE FLAMES OF CONFLICT.
DURING WORLD WAR II, STATE DEPARTMENT SECURITY
SERVES THE ALLIED EFFORT
AT THE BEGINNING OF WHAT IS HOPED TO BE
A COLLABORATIVE, POST-WAR WORLD.
AN EXPANDED OFFICE OF SECURITY IS ESTABLISHED,
AS IS A FORMAL PARTNERSHIP WITH THE MARINE CORPS
FOR EMBASSY SECURITY GUARDS,
AND DIPLOMATIC SECURITY OFFICERS
ARE NOW POSTED ON EMBASSY STAFFS.
MILLER: WE BECAME MORE FOCUSED ON THE DOMESTIC SIDE.
OUR BACKGROUND INVESTIGATIONS.
UH, YOU KNOW, THERE WERE A NUMBER OF INCIDENTS WHERE
WE WERE CALLED TO THE HILL, IN FACT, BECAUSE OF
OUR, UH, VETTING OF SOME VERY IMPORTANT
DEPARTMENT OF STATE, UH, PERSONALITIES.
WE WERE IN CONFLICT WITH THE WHITE HOUSE
AT SOME POINTS DURING THAT TIME PERIOD AS WELL.
AND SO, WE WERE DEVELOPING OUR INVESTIGATIVE TALENTS.
NARRATOR: FROM THE OUTSET OF DIPLOMATIC RELATIONS
IN 1933,
SOVIET SURVEILLANCE OF THE U.S. MOSCOW EMBASSY
IS CONSTANT.
BUT A SEPTEMBER 1952 SECURITY SWEEP
REVEALS A BREACH AT THE HIGHEST LEVEL.
MILLER: THE SOVIET UNION HAD
GIVEN THE AMBASSADOR TO, UH, FROM THE U.S.
A GIFT OF A GREAT SEAL.
IT WAS A REALLY NICE WOOD CARVING
THAT HE PUT IN HIS OFFICE IN HIS RESIDENCE.
OVER TIME, THOUGH, THERE WERE MEMBERS OF
THE, UH, UH, EMBASSY WHO BEGAN TO REALIZE THAT,
WOW, THE SOVIET UNION, UH,
MINISTERS THAT WE'RE MEETING WITH,
THEY KNOW MORE THAN WE DO ABOUT
THE CONVERSATION WE'RE GONNA HAVE
BEFORE WE EVEN GET THERE.
ULTIMATELY, THEY WERE ABLE TO FIND THAT
IT WAS THE GREAT SEAL THAT WAS TRANSMITTING
THE CONVERSATIONS BACK.
IT TOOK A BIT BECAUSE WE NOT ONLY HAD TO
FIND THE THREAT, WE ALSO HAD TO LET
THE KGB NOT KNOW THAT WE WERE LOOKING FOR IT.
WE DIDN'T WANT TO GIVE AWAY THE FACT
THAT WE WERE AWARE SOMETHING HAD CHANGED.
THAT'S KIND OF THE GAME THAT WE PLAY IN OUR, UH,
COUNTERMEASURES, UH, PROGRAMS.
NARRATOR: IN THE 1970S, TERRORISM IS ON THE RISE,
AND INCREASINGLY DIRECTED AT EMBASSIES.
ON NOVEMBER 4, 1979, IRANIAN STUDENT MILITANTS
STORM THE U.S. EMBASSY
AND TAKE MORE THAN 60 AMERICANS HOSTAGE,
WITH 52 HELD A TOTAL OF 444 DAYS.
THIS INCLUDES THE REGIONAL SECURITY OFFICER,
THE ASSISTANT REGIONAL SECURITY OFFICER,
AND 9 MARINE SECURITY GUARDS.
ON NOVEMBER 21, 1979,
PAKISTANI STUDENTS STORM THE U.S. EMBASSY IN ISLAMABAD
AND KILL A MARINE SECURITY GUARD--
CORPORAL STEVEN J. CROWLEY.
HISTORICALLY, EMBASSIES HAVE BEEN VIEWED AS SAFE HAVENS,
BENEFITING FROM THE COOPERATION
AND THE PROTECTION OF THE HOST COUNTRY.
NOW IN LESS THAN 3 WEEKS,
TWO COUNTRIES, IRAN AND PAKISTAN,
PROVE TO BE AT BEST UNCOOPERATIVE
WITH REGARD TO PROTECTION.
THEN, ON APRIL 18, 1983...
BROKAW: IT WAS A TERRIBLE DAY IN A CITY
WHICH HAS EXPERIENCED SO MUCH TRAGEDY.
THE AMERICAN EMBASSY IN BEIRUT
SHATTERED BY A HUGE BOMB.
MILLER: AFTER THE BOMBINGS IN, UH, BEIRUT AGAINST THE MARINES
AND THEN ALSO THE EMBASSY BOMBINGS,
THE SECRETARY OF STATE IMPANELED A GROUP OF EXPERTS.
MAN: THE SECOND BOMBING OF OUR EMBASSY IN BEIRUT
HAD REPERCUSSIONS THAT TRANSCENDED
THE MERE INTERESTS OF THE DEPARTMENT OF STATE
AND THE PERSONNEL OF THE DEPARTMENT.
THE CONGRESS AND PEOPLE OF THE UNITED STATES WERE OUTRAGED.
THE INMAN COMMISSION, WITH BOBBY RAY INMAN AS CHAIRMAN,
WAS THUS BORN IN, UH, LATE 1984.
NARRATOR: THE INMAN PANEL CALLS FOR
A BROAD RANGE OF SECURITY IMPROVEMENTS,
INCLUDING INCREASED SETBACKS BETWEEN EMBASSIES
AND PUBLIC STREETS,
A MAJOR BUILDING PROGRAM TO IMPROVE
SECURITY IN EXISTING EMBASSIES,
AND THE BUILDING OF NEW EMBASSIES
TO REPLACE THOSE THAT CANNOT MEET THE NEW STANDARDS.
A DIRECT RESULT IS THE CREATION OF
THE BUREAU OF DIPLOMATIC SECURITY,
AND THE DIPLOMATIC SECURITY SERVICE
WITHIN THE U.S. STATE DEPARTMENT.
THE SUBTLE ART FORM OF DIPLOMATIC SECURITY
WILL NEVER BE THE SAME.
MILLER: THERE WERE A NUMBER OF US WHO WERE HIRED AT THE TIME
THAT WERE CALLED THE INMAN BABIES.
DIPLOMATIC SECURITY WAS ESTABLISHED.
THE OVERSEAS SECURITY ADVISORY COUNCIL WAS ESTABLISHED,
AND I THINK IT WAS REALLY THE BIRTH OF
OUR ORGANIZATION AS WE KNOW IT TODAY.
NARRATOR: DESPITE IMPROVING AWARENESS
AND SECURITY AT OVERSEAS EMBASSIES,
TERRORISM STRIKES IN EAST AFRICA.
ON AUGUST 7, 1998, TWO TRUCKS LADEN WITH EXPLOSIVES
ENTERED THE U.S. EMBASSY COMPOUNDS
IN NAIROBI, KENYA, AND DAR ES SALAAM, TANZANIA.
AT 10:35 A.M. AND 10:39 A.M. RESPECTIVELY,
AL-QA'IDA STRIKES ITS FIRST BLOWS,
KILLING 224 PEOPLE, INCLUDING 12 AMERICANS.
WOMAN: WHEN THE EAST AFRICA BOMBINGS HAPPENED,
AND LET'S CALL THIS AL-QA'IDA'S COMING-OUT PARTY,
UM, YOU KNOW, POSTS IN EAST AFRICA
WERE CONSIDERED LOW THREAT.
AS MANY POSTS AROUND THE WORLD WERE IN 1998.
MILLER: WE HAD TO COME TO TERMS WITH YET AGAIN
WHERE IS THE WORLD GOING TO,
AND HOW DO WE KEEP UP WITH IT?
MORE IMPORTANTLY, HOW DO WE ADVANCE PAST THAT KEEPING UP
AND GROW CAPACITY FOR THE FUTURE?
NARRATOR: THE CLINTON ADMINISTRATION COMMISSIONS
THE ACCOUNTABILITY REVIEW BOARDS,
CHAIRED BY ADMIRAL WILLIAM J. CROWE,
TO INVESTIGATE THE BOMBINGS
AND MAKE RECOMMENDATIONS ON EMBASSY SECURITY.
BASHNAN: IT MADE EVERYBODY TAKE A LOOK AT
HOW DO WE DETERMINE WHAT THREATS ARE
AND WHERE THEY COME FROM?
WE HAD TO IMMEDIATELY LOOK AT OUR FACILITIES.
WE HAD TO SAY, WE COULD BE THE NEXT TARGET.
IF I WAS A BAD GUY, WHERE WOULD I GO, RIGHT?
WHAT WOULD I ATTACK?
NARRATOR: THE SEPTEMBER 11, 2001, ATTACKS
BEGIN AN ERA OF EXPEDITIONARY DIPLOMACY,
REQUIRING ENHANCED DIPLOMATIC SECURITY
IN INCREASINGLY HOSTILE ENVIRONMENTS
AROUND THE WORLD.
BUT DIPLOMACY CANNOT BE CONDUCTED FROM A BUNKER.
FOR ITS PART, THE BUREAU OF DIPLOMATIC SECURITY
DOES ALL IT CAN TO FURTHER SECURE THE DIPLOMATIC MISSIONS
IN WAYS THAT DO NOT INHIBIT DIPLOMACY,
EVEN IF IT MEANS THE DIPLOMATS THEMSELVES
AND THEIR SUPPORT STAFFS MUST STILL FACE
ALWAYS-EVOLVING RISKS DURING THE CONDUCT OF THEIR DUTIES.
MILLER: WE ARE ALWAYS DOING MORE WITH LESS,
BECAUSE AS WE ACCEPT THOSE ADDITIONAL RESPONSIBILITIES,
WE'RE ALWAYS TASKED WITH MORE RESPONSIBILITIES.
AND THE WORLD IS EVER MORE UNSAFE
THAN IT WAS THE DAY BEFORE.
AS WE LOOK AT THE-- THE TERRORIST, UH,
PROGRAMS AROUND THE WORLD THAT WE'RE HAVING TO COMBAT,
THE LAST DECADE AND A HALF SINCE 9/11,
IT'S BEEN A CONSTANT SPRINT IN A MARATHON RACE,
AND WE'VE CONTINUED TO GROW OUR PERSONNEL
TO THE POINT THAT WE'RE AT TODAY,
AND I CAN SPEAK SPECIFICALLY TO THE SPECIAL AGENTS AS AN EXAMPLE.
MAN: WITH DS, WE'RE IN EMBASSIES IN 275-SOME-ODD POSTS WORLDWIDE.
EVERY COUNTRY HAS A DIFFERENT ATMOSPHERE.
EVERY COUNTRY HAS A DIFFERENT CHALLENGE.
BUT ALL COUNTRIES, WE ARE TRYING
TO ESTABLISH DIPLOMATIC RELATIONS
AND--AND WE WANT PEOPLE TO BE FREE TO GO AND ENGAGE
AND INTERACT, AND HOW DO WE PERMIT THEM
TO DO WHAT NEEDS TO GET DONE
WHILE PROTECTING THEM AGAINST WHAT WE ARE AFRAID OF?
I-I THINK THAT'S THE CHALLENGE THAT WE FACE.
BASHNAN: WHAT I'VE ALWAYS TRIED TO EMULATE
AND TRY TO TEACH AGENTS--
OUR JOB IS NOT TO SAY NO.
OUR JOB IS TO SAY HOW TO MAKE IT HAPPEN.
MAN: IT'S REALLY MORE OF AN ART FORM THAN A SCIENCE.
UM, WE HAVE TO--WE HAVE TO LOOK AT THE SITUATION,
WE HAVE TO ADAPT TO THE SITUATION.
ANTOINE: AND PROTECTING THINGS LIKE CONVERSATION
AND NEGOTIATION.
IT'S AWFULLY TOUGH TO BE HEAVY-HANDED
AND APPEAR TO BE HEAVY-HANDED,
AND THINK THAT THAT'S GONNA END UP SUCCESSFUL.
SO, WE HAVE TO HAVE IT IN SAFELY AND SECURELY,
BUT HAVE IT LOOK AS IF IT MAY BE SOMETHING ELSE.
IT HAS TO LOOK NORMAL.
[INDISTINCT SHOUTING]
NARRATOR: ON DECEMBER 18, 2010,
A WAVE OF DEMONSTRATIONS, PROTESTS,
RIOTS, AND CIVIL WARS SWEEPS ACROSS THE MIDDLE EAST.
IT WILL BECOME KNOWN AS THE ARAB SPRING.
MILLER: THE ARAB SPRING WAS, UH--IN CAIRO, EGYPT,
I WAS THE REGIONAL SECURITY OFFICER.
FOR THE ARAB SPRING TO HIT WHEN IT DID,
JANUARY 25, FOR US, OF 2011,
IT COULD NOT HAVE HAPPENED FOR OUR EMBASSY AT A BETTER TIME,
BECAUSE WE WERE PREPARED.
WE HAD BEEN ABLE TO USE THE 2 1/2 YEARS BEFORE
TO EXERCISE OUR PROGRAMS, TO ENSURE THAT WE HAD
OUR LOCAL GUARDS UP TO THE ABSOLUTE
BEST STANDARD WE COULD POSSIBLY BRING THEM.
WOMAN: WHAT I HAD TO DO WAS
ESTABLISH NEW TRANSPORTATION ROUTES
TO ALL OF THE ARAB SPRING-AFFECTED CITIES,
EMBASSIES AND CONSULATES, OUT OF FRANKFURT.
SO, IT INVOLVED FINDING NEW AIRLINES.
IT INVOLVED FINDING NEW PARTNERS TO WORK WITH,
WHICH IS GREAT WHEN YOU HAVE THE TIME TO DO SO,
WHEN YOU HAVE TO TIME TO MAKE CONTACTS
AND WORK THROUGH IT ALL, FIGURE OUT HOW YOU'RE GONNA DO IT.
DURING THE ARAB SPRING, WE NEEDED TO GET THEM
THE TOOLS THEY NEEDED ON THE GROUND IMMEDIATELY.
AND SO, WE HAD TO DO THIS ALL RIGHT AWAY,
WHICH IS WHAT MADE IT SO CHALLENGING.
WOMAN: COUPLE DAYS AFTER THE BEGINNING
OF THE--THE REVOLUTION, ARAB SPRING, IN EGYPT,
UM, I WAS SENT OUT TO THE AIRPORT.
I WAS THE ONLY ONE IN THE REGIONAL SECURITY OFFICE
THAT HAD AN AIRPORT PASS,
AND HAD THE AIRPORT CONTACTS TO
FIND OUT WHICH AIRLINES WERE FLYING.
WE HAD ARRANGED THROUGH OUR MILITARY CONTACTS
TO GET AN AIR HANGAR THAT WE COULD ACTUALLY
START HAVING CHARTER FLIGHTS COME IN.
SO, FOR THE NEXT WEEK, I WAS OUT AT THE AIRPORT
ASSISTING THE CHIEF OF MISSION STAFF AND THEIR FAMILIES
GETTING OUT AS WELL AS PRIVATE AMERICANS
GETTING ON CHARTER FLIGHTS TO-- TO GET OUT OF EGYPT,
TO GET OUT OF THE SITUATION THERE.
MILLER: OUR MARINES WERE VERY WELL DRILLED.
THE--MY ENTIRE OFFICE--
WAS AWARE OF THEIR RESPONSIBILITIES.
MY, UH, TEAM WAS REMARKABLE
IN THE DEPTH OF KNOWLEDGE THAT THEY HAD OF THEIR PROGRAMS.
IT ALLOWED US THEN TO HELP DEFEND THE MISSION
AND THEN TO ORCHESTRATE THE EVACUATION
OF NOT ONLY OUR FAMILY MEMBERS
BUT CLOSE TO 7,000 OTHER U.S. AMERICAN CITIZENS,
AND SO, THAT WAS A CULMINATING EVENT PERSONALLY
AS A--A REGIONAL SECURITY OFFICER,
BUT IT ALSO SHOWED TO ME THE FRAGILITY
OF MANY OF OUR MISSIONS OVERSEAS, BECAUSE
IT WAS ACTUALLY A SURPRISE TO MANY OF US,
TO MOST OF US, TO ALL OF US,
THAT THE ARAB SPRING ERUPTED AS IT DID.
ANTOINE: AND I THINK THAT'S-- THAT'S THE BALANCE WE STRUGGLE TO FIND,
IN ANY SECURITY AGENCY, IS, IS, HOW DO YOU STAY
AGAINST SOMETHING THAT YOU'VE NEVER SEEN BEFORE?
HOW DO YOU PREPARE FOR SOMETHING THAT YOU'VE NEVER SEEN BEFORE?
NARRATOR: FOLLOWING LESSONS LEARNED
FROM THE SEPTEMBER 2012 ATTACK
ON THE AMERICAN DIPLOMATIC COMPOUND IN BENGHAZI, LIBYA,
THE BUREAU OF DIPLOMATIC SECURITY
CREATES THE NEW HIGH-THREAT PROGRAMS DIRECTORATE
TO OVERSEE SECURITY AT THE MOST CRITICAL
HIGH-THREAT POSTS THROUGHOUT THE WORLD.
MAN: WHAT THAT MEANT WAS THOSE POSTS WHICH WERE NOW
PART OF A NEW DIRECTORATE,
THE HIGH-THREAT PROGRAMS,
WOULD GET EXTRA FOCUS,
MUCH MORE, UM, EXPEDITIOUS RESOURCES,
WHETHER IT'S PERSONNEL, FUNDING,
WHATEVER THE CASE MAY BE, WE HAD TO DO THINGS
IN A MORE, UM, EXPEDIENT MANNER.
MORRIS: WHAT I LIKE PEOPLE TO UNDERSTAND ABOUT DS
IS JUST HOW MUCH WE DO.
BASHNAN: WE'RE CONCERNED ABOUT IDENTITY THEFT.
WE'RE CONCERNED ABOUT, UM, TAX FRAUD,
MISUSE OF SOCIAL SECURITY BENEFITS,
ALL TYPES OF THINGS THAT REALLY GET INTO COMPLEX CASES.
BEELS: ANY FEDERAL CRIME THAT'S TIED TO VISA AND PASSPORT FRAUD,
WE DO INVESTIGATE.
WE'VE SEEN HUMAN TRAFFICKING AND SMUGGLING,
WHICH IS A HUGE PROBLEM, ESPECIALLY OF CHILDREN AND WOMEN.
SO, THE TRAVEL DOCUMENTS ARE-- ARE VERY IMPORTANT FOR THAT,
WHETHER IT BE JUST TO SMUGGLE THOSE PEOPLE IN
SO THEY CAN HAVE A BETTER LIFE OR,
YOU KNOW, THEY ACTUALLY ARE A CRIMINAL ELEMENT
THAT'S COMING IN TO DO THE U.S. HARM.
BASHNAN: ONE OF OUR BIGGEST CHALLENGES
IS TO PROTECT THE INTEGRITY
OF A U.S. PASSPORT, A U.S. VISA,
U.S. TRAVEL DOCUMENT.
BEELS: THE U.S. PASSPORT IS THE MOST COVETED
TRAVEL DOCUMENT IN THE WORLD.
SAME THING, TOO, WITH THE U.S. VISA.
THEY'RE VERY IMPORTANT DOCUMENTS
AND THEIR INTEGRITY, AND PROTECTING THEIR INTEGRITY,
IS--IS VERY IMPORTANT, AND A BIG MISSION FOR DS.
ANTOINE: WE'VE COME SO FAR IN THE LAST 13, 14 YEARS
I'VE BEEN HERE,
AND--AND THE 100 YEARS IT HAS TAKEN TO GET TO THIS POINT.
WE CAN JUST IMAGINE WITH THE CYBER SECURITY THREAT,
WITH MORE EMBASSIES AND CONSULATES GOING UP WORLDWIDE,
INCREASING DIPLOMATIC RELATIONS,
WE'RE NOW IN PLACES THAT TRADITIONALLY,
WE WOULDN'T HAVE BEEN
OR ARE MORE DANGEROUS THAN WERE PREVIOUSLY.
NARRATOR: DIPLOMACY HAS BECOME, AND WILL REMAIN
FOR THE FORESEEABLE FUTURE, A DANGEROUS CAREER.
BUT THE FOCUS MUST ALWAYS BE
ON PROTECTING THE DIPLOMATIC PROCESS FIRST AND FOREMOST,
ATTENDANT UPON WHICH THE DIPLOMATS, THE STAFFERS,
AND THE BUREAU OF DIPLOMATIC SECURITY ALL AGREE.
MILLER: SO, AS I LOOK AT OUR ABILITY TO INFLUENCE
FOREIGN POLICY AS AN ENABLER,
WE HAVE A--A TREMENDOUS ORGANIZATION THAT BOTH
DEVELOPS INFORMATION FROM ACROSS THE SPECTRUM,
FEEDS THAT TO THE POLICY MAKERS
TO TELL THEM WHAT THE THREATS AGAINST US ARE.
WE DO TAKE OUR DIPLOMATS INTO MOGADISHU.
WE DO PROVIDE OPPORTUNITIES FOR OUR DIPLOMATS TO SEE
EVERYONE ACROSS THE SPECTRUM OF--OF SOCIETY
IN DIFFICULT PLACES LIKE PAKISTAN, AFGHANISTAN, AND IRAQ.
BAKER: THERE'S ALWAYS A GIVE AND TAKE BETWEEN
DS AGENTS AND FOREIGN SERVICE OFFICERS,
WHO ARE THE GENERAL DIPLOMATS OF THE STATE DEPARTMENT.
THE SIMPLE FACT OF THE MATTER IS
WE'RE OUT THERE TO HELP THEM DO THEIR JOB.
I DO THINK THAT THAT GIVE AND TAKE IS HEALTHY,
AND I SAY THAT BECAUSE IT MEANS
THAT WE'RE PAYING ATTENTION TO THEIR JOB
AND THEY'RE PAYING ATTENTION TO OUR JOB, TOO.
ANTOINE: WE ARE DIPLOMATS, AND WHEN WE GO ABROAD,
WE DON'T HAVE THE LUXURY TO DEMAND
WHAT WE THINK WE NEED TO CREATE THE ENVIRONMENT
WE KNOW WE WANT.
SO, WE HAVE TO ASK, BEG, PLEAD, NEGOTIATE,
AND--AND USE ALL OF THE DIPLOMATIC TECHNIQUES
THAT WE DEVELOP AND ARE TAUGHT
DURING THE COURSE OF A CAREER
TO ACCOMPLISH THOSE TASKS.
BASHNAN: THIS GOES BACK TO THAT DELICATE BALANCE,
THAT SUBTLETY THAT WE HAVE TO ENSURE THAT WE PROVIDE
AS SAFE AND SECURE AN ENVIRONMENT AS WE CAN TO OPERATE,
BUT WE ALSO HAVE TO BE OUTSIDE THOSE WALLS OF THE EMBASSY,
TO EXPERIENCE THE CULTURE, TO SHARE OUR CULTURE.
MORRIS: WE OFTEN THINK OF OUR DS AGENTS.
THERE'S ALSO SO MUCH MORE,
WHETHER IT'S THE SECURITY TECHNICAL SPECIALISTS
AND SECURITY ENGINEERING OFFICERS
THAT TAKE CARE OF THE TECHNICAL SECURITY ASPECT,
OR THE DIPLOMATIC COURIER SERVICE.
WHAT IS REQUIRED TO KEEP AN EMBASSY SAFE,
DESPITE CONDITIONS ON THE GROUND,
WHATEVER THEY MAY BE, IS SO VARIED.
SO, WHAT WE DO IS SO MUCH MORE THAN YOU ORIGINALLY EXPECT.
ANTOINE: ONE--ONE OF THE THINGS I USE TO DESCRIBE
HOW WE GO ABOUT OUR-- OUR BUSINESS
AND JUST ABOUT EVERY DAY, IS A DELICATE DANCE,
AND THERE'S A SAYING IN DS, WE CALL IT SEMBER GUMBY.
SEMPER GUMBY. SO, IT'S KEEP IT FLEXIBLE
IT'S--AS--AS THE MARINE CORPS SAYS "SEMPER FI,"
WE HAVE TO BE A LITTLE BIT MORE MALLEABLE THAN THAT, SO.
THAT BASICALLY IS--IS HOW WE GO ABOUT
ALMOST EVERY DAY THAT WE-- WE SPEND IN DS.
MILLER: IF YOU'RE PREPARED, YOU'RE ABLE TO--TO JUMP UP
AND SAY, "COACH, I'M READY.
SEND ME IN. PUT ME IN THE GAME."
THAT'S THE MESSAGE THAT I'VE TRIED TO LEAVE WITH
THOSE IN DS WHO WILL FOLLOW ME AS WELL,
IS IT'S NOT ABOUT, UH, LOOKING GOOD TODAY,
IT'S ABOUT PREPARING FOR THE MISSION TOMORROW.
["AMERICA THE BEAUTIFUL" PLAYING]