In this video, I'm going to answer 10 questions about
concierge. If you're interested in learning more about our
service from our professional support team at it genius. Well,
this is going to cover our most frequently asked questions from
customers who are deciding to choose concierge for their
business.
My name is Pete Moriarty, and I'm the founder of it genius.
We've helped literally 1000s of business owners 10s of 1000s of
employees in those businesses all over the world, get more
done with their tech and build better businesses using great
technology strategy. Now, we've been working for nearly 15 years
at this, and we're now the top partner for Google workspace
across Australia and New Zealand. And we're making big
waves across the world. So let's talk about concierge. And what
you can get access to if you decide to take up a concierge
service. The first question we get is what is continuous, let's
just cover that off. And so concierge is a subscription
service for small and medium sized business owners who are
utilizing Google workspace and want to get more out of the
platform. Now, not only do we provide professional support for
Google workspace, a premium level support, which has a
number of advantages over just the free product support that
you would normally get from Google, we actually help support
your business as well. And so our team are a set of business
savvy consultants who can help you both with fixing the product
and working on the product, but also the business strategies as
well. So if you need help cleaning up your Google Drive,
or fixing your DNS records, or choosing a add on or a
marketplace, you know, connector to configure and add to your
Google workspace experience. Well, our team can help with
that as well. So concierge is really about helping you get
more out of the platform. And if you'd like us to do some even
more advanced work, like perhaps building a Google Dashboard
inside of Data Data Studio to visualize all of your business
data, perhaps you'd like some help migrating data between
different systems from a Microsoft system into the Google
world, maybe you've got a backup drive with, you know all your
data sitting in Google Drive, and you don't have the
permissions quite right. But you want to share it with your team.
And we can help with all of those things. If you're
interested in learning more about the product and its
inclusions, there's a link below to the product page with
everything that you need. So number two, what are the
benefits that I get from concierge? Well, you have a team
on call for you to help you with your Google account. And we try
and make it even easier or faster to work with us than it
would be to Google and work something out yourself. Now
quite often, we'll have customers who come to us and use
our concierge service because they want help with a formula in
a spreadsheet. Or maybe they want to connect one app to
another and they're not quite sure how to add it into the
backend of their Google account. Maybe their web developer needs
to get something done in their DNS or domain name settings. And
our team can help with that as well. How much does continuous
costs? Well, it starts from as low as 119 Australian dollars
per month
if you opt for an annual subscription. So it's super
affordable to get access to. And that's per company, not per user
or per staff member, which means that you can buy one
subscription and have access to our support for your whole team.
Why is considered a subscription model? But that's a great
question for many customers that come to us. And you know,
perhaps they want just one thing done on a Google account. It's
fixed my DNS records or clean up my Google Drive or, you know,
hopefully, it helped me implement a new piece of
software. But what we find is, in time, as we start to work
with customers, there are always new features being delivered to
the Google ecosystem, always new apps that are coming out. And
customers tend to only have the bandwidth to work on about one
project per quarter. And so where we have a whole range of
initiatives that we can help you with your Google business,
whether that's increasing your, you know, your security in your
business, and your policies, whether that's updating and
managing your permissions, whether that's helping your team
members with some professional training, and making sure they
know how to use the applications properly, whether that's helping
them migrate to a new system, like maybe you're using Slack or
zoom right now, and you want to make the move to Google Chat, or
Google meet. Well, we've got ways that we can help your
business in many ways, most businesses come to us. And
there's first an initial cleanup phase where we need to do things
like consolidate and clean up the old accounts for employees
that have left the business and consolidate them down into one.
Or perhaps you're interested in increasing your security.
Because you've had a data breach or a hack, or you're a little
bit concerned about someone potentially getting access to
your business from outside the business. Well, concierge means
that we not only take care of all of the initial tasks that
you need done, but we're also going to work on projects with
you in the future. Our team will also monitor your Google account
on an ongoing basis and send you a report every month to let you
know that your team have backed up notify you of any accounts
that may be dormant or you have an access soon. And they give
you access to our support team anytime you need us. So it can
be a little bit like an insurance policy for some
businesses, knowing that we're on hand for support when you
need someone. And if you've got that critical deadline where you
need to get a proposal out to a customer and you're having some
problems with your email. Well, it's easy to just pick up the
phone and call our team or send a message to our chat bot which
is manned by humans in the background, and our team will be
able to jump straight on to whatever concern you have. So
what happens if you don't find value in the membership? Well,
being a membership you can cancel at any time after
contract period is expired, and that's usually no more than one
year. You're able to opt out of the service at any time that you
need to and if you so decide that you'd like to take your
business directly with Google, then that's absolutely fine as
well. It is important that you transfer your billing to it
genius for us to help manage your account as you're working
with us. But if you decide to part ways with our business,
there's no hooks, no ties that you're stuck with us. You can
move your business, your domain names your Google workspace
account back to your own management and control and go
about your business. What about cover for other businesses, when
it comes to subscription covers one business, as long as it's
within one Google workspace domain. If you have multiple
businesses, and they're across multiple Google workspace
accounts, well, you will need to buy multiple consumer
subscriptions. However, if you manage multiple brands with in
one workspace domain, well, that's just counted as one
business. And so you can get access to everything you need,
from within the one subscription with consumers. Just let our
team know that you've got multiple businesses, or multiple
brands, when you sign up, we have discounts available if you
do have more than one business that needs to be covered by a
concierge service. How do you get in touch when you need help
with us? Well, our Concierge Team have both a chatbot, which
is manned by some artificial intelligence, and some humans in
the background, we also have an email support service. So if you
want to email us in, that's the easiest way for you to work,
that works, too. And thirdly, we have a phone hotline. So you can
call through to our team and get straight through to a support
consultant as well. Now, we recommend you work with us in
whatever way is most efficient for you, whatever is going to
work for you and your business, we want to be there for you.
Personally, I prefer working with chat protocols. And so we
have our chat right inside Google Chat, which lives inside
your Gmail inbox for you to access instantly. Or you can use
Facebook chat if you happen to be logged out of your account,
or you'd like an alternative way of getting in touch. You can
even use voice notes on Facebook chat, if that's the way you
roll, even though we'd prefer you to use some kind of text
form communication, or just picking up the phone and giving
us a call. Now customers ask us well future accounts will users
be included? As I create them? And as I grow my business? Well,
yes, because the concierge subscription is on a per
business basis. And on a per user basis. We won't pay more as
your business grows, you just pay one subscription for the
business. And that is covered for absolutely everything. Where
do you find the full list of benefits while it's on the sales
page right down below, you can get access to absolutely
everything that's included. And if you've got something that you
think may not be on the list, well, you can always have a chat
to our team and let them know what your unique situation is,
what kind of help and support you need.
If it's something to do with Google workspace, we can most
likely help will continue to change your current IP support
relationships. Well, that's a curious question. For many
businesses that come to us and start working with us. Once
they're getting the most out of the Google workspace platform,
they find that they seldom need any other IT consultants in the
business. In the old days of it, you'd have someone who would
come and install upgraded RAM and your computer boxes or
they'd be delivering laptops right to your office, or maybe
they'd be installing a server from time to time to store all
of your data. But once everything's on the cloud, or if
you're a new business as a cloud native, you've never had any of
that kind of old school, it tech, well, you'll probably find
that you don't need any hands on on the ground consultants to
help you out with your business anymore. Concierge is designed
to be delivered completely remotely to anywhere in the
world. And so we work with businesses from all different
countries everywhere. And we're mostly interested in delivering
great support and helping you get the most out of your Google
subscription. Now for us, we want to empower you as a
business owner, to not be controlled by our T consultants
coming into your business and telling you what to do. We want
to help educate you and empower you to make great technology
decisions and be involved in your technology strategy. And we
should be a partner who works with you rather than doing
things completely for you. Now remember that as a consultant,
we're here to give you advice and guidance, you as a business
owner are the one who makes the final decisions. And that's why
this is a lightweight, easy to use service very accessible. And
we're here to help support and help your business grow. Because
that works for everyone involved. If you're interested
in learning more about concierge, please have a chat to
our team. There is a link below to book a consultation. And if
you're eligible, the team will allow you to book straight in
with them for a consultation call to learn more about you and
your business. Now, if you are a Google workspace subscriber, and
you're interested in starting to do business with us, but you're
not yet ready to be a concierge member, well, we have a free
offer available, which is called a transfer in and when you
transfer in your billing to it genius. You don't pay any extra
for your Google subscription. But you get access to a raft of
amazing features for you and your business. To get more out
of the Google Platform. You get access to a Google Classroom,
which has professional training videos on everything to do with
the Google world to help you and your team get up to speed and
get the most out of this amazing platform. But also you get a
free account check for us to check things like your DNS
settings, and we'll have a quick conversation with you to see if
concierge might be a good fit. If you'd like to take advantage
of that click on the link below. And remember working with the
Google partner like it genius gets you access to potential
discounts on your Google workspace subscription. You
always have us as an emergency backup if for any reason you get
locked out of your account and being a small business. We're a
little more friendly to deal with then our friends at the Big
G so if you're interested, we'd love to work with you and if you
have Have any questions, you can drop them below or get in touch
with our team. Cheers.