- Here's what to do when your iPhone won't download apps.
First, if you're using wifi, try cellular data.
If you're using cellular data, try wifi.
- That's right, yep.
Sometimes it's an internet problem,
and this is the easiest way to eliminate the possibility of
a bad network or cellular network problem.
- Yep, secondly, try closing and reopening the App Store.
There might just be a software crash within the app store
and you can't do anything in there.
So if your iPhone has Face ID,
swipe up from the bottom to the center of the screen,
swipe the app up and off the top of the screen.
If your iPhone has a home button,
double press that home button, swipe it up.
- You should never have to do that, David.
- You shouldn't have to, but sometimes you do.
- Yeah, we don't live in iPhone utopia,
sometimes apps crash, including the app store.
- Yeah, next we're gonna go right back into the app store
and make sure that you're actually logged in.
So if you tap on your account icon,
upper right hand corner of the screen,
if you're not logged in,
there may be like a little gray person.
- Gray person.
- [David Lynch] But I'm logged in right now.
So if you are logged in,
scroll all the way down,
tap sign out and sign back in again.
That could fix a minor account issue.
- That is probably one of the main reasons why
your iPhone won't download apps.
Apple ID problems.
And we're going to address some more of those
a little bit later on in this video.
But before we do.
What's next David?
- We are going to check our payment method.
If the payment method on your iPhone is out of date,
I recently got a new debit card,
had to go in and update that information.
- And you didn't even tell me.
- Didn't even tell you.
- [David Lynch] So let's go to the settings app,
tap on your name at the top of the screen,
then tap payment and shipping.
You'll see a list of your payment methods.
Check out your payment methods.
You can tap on it.
We'll blur all this,
I guess it's already blurred out thanks to Apple.
And just make sure all this information is up to date.
If it's not,
that's probably the reason why it's not working.
- That's a good point.
All right, so now we got to check date and time settings.
Date and time settings matter because of security.
The way that security works in the internet
and with the Apple app store, with a bunch of things,
is that it checks to see what time it is on your phone
and compares that to the time
that the license the certificate was issued.
So if they don't match there's problems.
Let's go and check it out.
- Yep, so going back to the main page of the setting.
I'm going to press and hold here on back
and just come down here and go to settings.
- All the way back to the beginning at once.
- Surprise tip for you.
Next scroll down and tap general,
then tap date and time.
Just make sure this switch next to set automatically
is turned on.
- [David Payette] Yep. - [David Lynch] That's it.
- [David Payette] That's it. - [David Lynch] Easy.
- If it's not turned on, turn it on.
- Turn it on.
It can fix all sorts of problems.
- Yep.
- Next?
- Well, we're going to restart our iPhone,
could be a software issue.
Restart it.
Turn it off, turn it back on.
Give it a fresh start.
- Yeah.
(David Payette chuckling)
- That's kind of the go-to fix for a lot of problems.
You know, you need to restart your iPhone.
- You can't unplug it and plug it back in anymore,
so this is what you can do.
- Yep.
After restarting your iPhone
check for an iOS update.
App store is a native iOS app.
To update it,
you need to update the software on your iPhone.
There's no app store updates in the app store.
- You can't update the app store from the app store.
- [David Lynch] Right.
- That would cause some sort of a problem
in the space-time continuum, I think.
- [David Lynch] Let's tap back to general,
then tap software update
and here just check for an iOS update.
If one's available, tap download and install.
- Wow, we're burning through this one.
- We're burning through this one.
♪ It's burning through to my soul ♪
- Next checkout Apple's system status page.
We'll link to that in the description section below.
What you'll find there's a whole bunch of Apple services
and when things are going well,
there's a bunch of green dots.
When things aren't going well,
there are orange or red dots.
Make sure the next to app store is green.
- Indeed.
And the dot next to Apple ID is green.
And if there are a bunch of red dots,
you know, just leave it alone for an hour.
Apple will fix it.
Come back.
The next tip we want to tell you to do,
is to go to appleid.apple.com
on your iPhone or on your computer.
It doesn't really matter which.
But do so in Safari or Chrome, use a web browser.
Don't use the settings app because it's not the same thing.
A lot of times what happens is
security questions need to be reset.
That was usually what the problem was at the Apple store.
And so then we would just have people log in
and all of a sudden, if you go on the website,
something will pop up and say like,
hey, your account password has expired
or you need to turn on two-step authentication
or your security passwords needs to be updated.
And then after you're able to log in successfully,
then that sort of unlocks everything in the app store.
So go to appleid.apple.com
- Link in the description.
If you're still here,
well, it's time to contact apple support.
Maybe some deeper account issue
only a higher up customer support representative
could address for you.
- Yeah, the higher ups at Apple.
Say where I need to talk to your CEO.
- I can't download Angry Birds.
- Right.
- [Both] Where's Tim Cook?
- Yeah no, definitely talk to their support,
because they will help you.
- Yep.
- They're the only ones who can at that point.
- Yeah, that's what to do when your iPhone
won't download apps.
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- Yep.
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