YOU,
YOU, SOME
YOU, SOME OF THE IMAGES YOU'RE ABOUT TO SEE ARE GRAPHIC.
>> PEEKABOO.
>> PEEKABOO. >> Reporter: THIS STORY CENTERS
AROUND AN ADORABLY CURIOUS
GIRL.
GIRL.
GIRL. >>
GIRL. >> REMEMBER, DON'T KNOCK IT
OVER, PLEASE.
OVER, PLEASE. >> Reporter: WHO, AS IT TURNS
OUT, IS OBSESSED WITH CAMERAS.
>> EXCUSE ME.
>> SWEET TEE, LET ME HAVE YOU
OVER HERE, OKAY?
>> Reporter: IT MADE THE
INTERVIEW KIND OF TOUGH.
>> DON'T TOUCH IT.
>> Reporter: BUT LIKE ANY KID
HER AGE, 3-YEAR-OLD NOVEMBER
WAS EXCITED TO HAVE GROWNUPS
TAKE AN INTEREST IN HER WORLD.
>> YEAH, THAT'S YOUR NAME?
OKAY.
OKAY.
OKAY. WE'LL SEE NOVEMBER MARIE
STANFIELD'S ROOM.
STANFIELD'S ROOM. >> YEAH.
>> YEAH.
>> YEAH. >> Reporter: AND IT'S IN HER
BEDROOM IN THE FAMILY'S NORTH
PORTLAND APARTMENT THAT IT
HAPPENED.
HAPPENED.
HAPPENED. >> SCARY, YEAH.
>> YEAH, WAY, WAY SCARY.
>> Reporter: IT WAS A LITTLE
OVER A WEEK AGO MONDAY, EARLY
IN THE MORNING SAYS NOVEMBER'S
MOM, MICHELLE.
MOM, MICHELLE. >> I WOKE UP TO A BLOOD
CURDLING SCREAM.
CURDLING SCREAM. >> Reporter: MICHELLE CAME
RUNNING.
RUNNING.
RUNNING. NOVEMBER WAS ON THE FLOOR
SCREAMING.
SCREAMING. SHE'D HAD NIGHT TERRORS BEFORE
AND MICHELLE FIGURED THAT'S
WHAT THIS WAS.
>> I PICKED HER UP, I SAID ARE
YOU OKAY?
YOU OKAY?
YOU OKAY? I'M TRYING TO SOOTHE HER.
AND SHE WAS TOTALLY INCON
SOLUBLE FOR, YOU KNOW, ABOUT 30
SECONDS.
SECONDS.
SECONDS. AND THEN -- BUT THEN SHE'S
LIKE, OWIE, OWIE.
>> Reporter: MICHELLE STARTED
EXAMINING HER DAUGHTER.
THEN SHE SAW IT.
>> SHE SHOWED ME HER HAND.
I TOOK PICTURES OF IT.
IT'S JUST AWFUL.
>> Reporter: THE PHOTOS SHOW
THE MASSIVE BUBBLING BURN ON
LITTLE NOVEMBER'S HAND.
>> YEAH.
>> YEAH.
>> YEAH. REALLY, REALLY HURT.
>> Reporter: MICHELLE RUSHED
HER DAUGHTER TO RANDALL
CHILDREN'S HOSPITAL.
CHILDREN'S HOSPITAL. DOCTORS BANDAGED THE WOUND AND
STRESSED THE IMPORTANCE OF
KEEPING IT CLEAN TO PREVENT
INFECTION.
INFECTION. >> WHERE'S THE BOO BOO ON IT?
IT'S RIGHT THERE?
>> YEAH.
>> YEAH.
>> YEAH. >> DOES IT HURT TO DO THAT?
TO TOUCH IT?
>> YEAH.
>> YEAH.
>> YEAH. >> YEAH?
>> YEAH?
>> YEAH? >> Reporter: THIS SINGLE MOM ON
DISABILITY WAS PUTTING TOGETHER
WHAT HAPPENED.
WHAT HAPPENED. NOVEMBER SAID SHE HAD TOUCHED
THE SEEMINGLY STANDARD
BASEBOARD HEATER BY HER BED.
MICHELLE WAS CONFUSED.
HER PROPERTY MANAGER SENT A
MAINTENANCE MAN WHO SAID THE
HEATER WAS WORKING NORMALLY.
THEN NOVEMBER SHOWED THEM BOTH
HOW THE BURN CAME TO BE.
>> I WAS PUTTING MY HAND UNDER
THE HEATER.
THE HEATER. >> Reporter: IT TURNS OUT,
MICHELLE SAYS, THE LITTLE GIRL
HAS REACHED INTO A GAP ALONG
THE BOTTOM OF THE HEATER AND
TOUCHED THIS METAL BAR WHICH
GETS EXTREME RE HOT WHEN THE
HEATER IS ON.
>> IT'S SO HOT.
>> Reporter: THE OPENING THE
LITTLE GIRL FOUND, SEEMINGLY
THERE BY DESIGN.
MICHELLE TOOK THESE PHOTOS TOO
WITH A LIGHTER NEXT TO IT TO
GIVE PERSPECTIVE ON SIZE.
>> THE BAR IS THAT FAR FROM THE
BOTTOM OF THE COVER.
IT'S LIKE RIGHT THERE.
AND YOU KNOW, THAT'S JUST --
IT'S NOT OKAY.
>> Reporter: NOT OKAY SHE SAYS.
BUT WOULD THE MANUFACTURER
AGREE?
AGREE?
AGREE? TURNS OUT THE MAKERS OF CADET
SOFT HEAT BASEBOARD HERETOS ARE
AN ARM OF A GLOBAL BRAND.
AN ARM WITH ROOTS IN VANCOUVER,
WASHINGTON.
WASHINGTON. WE SENT THEM THESE PHOTOS AND
TOLD THEM NOVEMBER'S STORY.
THE ASSISTANT VICE PRESIDENT
SENT ME A STATEMENT READING IN
PART, OUR HEATERS ARE DESIGN
WITH THE SAFETY AND COMFORT OF
FAMILIES IN MIND.
IT EXPLAINED HOW THIS MODEL HAS
LOWER SURFACE TEMPERATURES AND
A MORE ENCLOSED HEATING ELEMENT
THAT IS HARDER TO GET TO THAN
TRADITIONAL BASEBOARDS.
TRADITIONAL BASEBOARDS. THEN THE STATE ADDED THERE IS
AN INHERENT RISK TO LITTLE
HANDS AND FINGERS AS COILS
INSIDE BASEBOARD HEATERS CAN
GET QUITE HOT.
IT GOES ON TO SAY THE HEATERS
SHOULD BE USED ACCORDING TO THE
OWNERS MANUAL.
OWNERS MANUAL. AND THAT JUST LIKE YOUR STOVE,
TOASTER OR GRILL, CAUTION
SHOULD BE EXERCISED WITH YOUNG
CHILDREN AND PETS AND THEY
SHOULD NOT BE LEFT UNATTENDED
WHILE YOUR HEATER IS IN USE.
REMEMBER, NOVEMBER BURNED
HERSELF EARLY IN THE MORNING
WHILE HER MOM SLEPT.
>> WHAT DO WE DO IN THE
MEANTIME?
MEANTIME?
MEANTIME? TURN IT OFF ALL THE TIME?
YOU KNOW, MAKE A BETTER HEATER
THAT'S SAFER FOR KIDS.
>> Reporter: THE STATEMENT ALSO
SAID EXECUTIVES WERE SORRY TO
HEAR ABOUT WHAT HAPPENED TO
NOVEMBER AND THEY HOPE SHE HAS
A QUICK RECOVERY.
WHILE SHE IS ON THE MEND, HER
MOM HOPES NO OTHER KID GOES
THROUGH THIS KIND OF ORDEAL.
>> SO HARD TO SEE THAT LITTLE
HAND.
HAND.
HAND. EXECUTIVES ALSO SAID IN THEIR
STATEMENT THEY WOULD LIKE TO
TALK TO MICHELLE AND NOVEMBER
FOR THAT MATTER AND MAKE EXTRA
SURE THAT THE HEATER IS WORKING
AS IT SHOULD BE.
BUT AGAIN, AS YOU HEARD, IT
SEEMS LIKE THAT GAP IS THERE BY
DESIGN.
DESIGN.
DESIGN. AND MICHELLE HAS KEPT THE
HEATER OFF SINCE NOVEMBER HURT
HERSELF.