THEY
THEY WERE
THEY WERE NOT EVEN TRAPPED. WE TRIED TO FIND THEM TONIGHT
AND KGW NEWS AT 6:00.
>>> WE ARE GOING TO GET TO THAT
IN A MINUTE BUT FIRST WANT TO
START WITH THAT BIG ONE ON ONE
BETWEEN KYLE BUSCH AND A
BUSINESS OWNER DOUBLING DOWN.
THE GUYS CUSTOMERS COMPLAINED
ABOUT HUGE BILLS EVEN THOUGH
THE SERVICES WERE ADVERTISED
FOR WILLIS.
FOR WILLIS. >> WILL GET RIGHT TO KYLE
BECAUSE THIS STORY IS REALLY
FRUSTRATING .
FRUSTRATING . >> AND DID INSPECT OUR
INVESTIGATION FOUND THE COPS
COMPANY PROMOTED SERVICES TO
CUSTOMERS IN OREGON AND
WASHINGTON.
WASHINGTON. YOU MAY HAVE SEEN THEIR ADS.
THERE WERE CENTRAL ABOUT 2
MILLION HOUSEHOLDS ACCORDING TO
COURT RECORDS.
COURT RECORDS. THE AD PROMOTES HVAC CLEANING
BUT CUSTOMER SAY THAT MORE THAN
A BARGAIN FOR.
>> Reporter: AS THE TEMPERATURE
STARTED TO DROP LAST FALL,
SHARON BIRD FIGURED IT WAS TIME
TO TUNEUP HER FURNACE.
>> I WAS SO HAPPY BECAUSE THE
HOUSE WAS SO COLD FOR SO MANY
WEEKS SINCE I HAD NO HEAT AT
ALL.
ALL.
ALL. I
ALL. I DON'T HAVE ANYTHING ELSE BUT
A LITTLE SPAIGHT HE SPACE
HEATER IN THE BACK ROOM.
>> Reporter: SHE SPOTTED A FIRE
IN OUR MAIL FOR SPECIAL DEAL .
>> IT WAS $99 FOR THE FURNACE
SERVICE AND $39 FOR THE DUCT
CLEANING.
CLEANING.
CLEANING. >> Reporter: SHE CALLED THE
COMPANY, U.S. AIR DUCTS AND
BUILDERS, EXPECTING THE
PROMOTIONAL OFFER .
>> I THOUGHT IT SOUNDED REALLY
GOOD.
GOOD.
GOOD. >>
GOOD. >> Reporter: THE DAY OF THE
APARTMENT, TWO AND ARRIVED.
>> THEY WENT RIGHT TO WORK, NO
MENTION OF ANY EXTRA CHARGES AT
ALL BEFORE HE STARTED EXAMINING
THE FURNACE.
THE FURNACE. >> Reporter: SHARON FIGURES
THEY WORKED INSIDE HER HOME FOR
ABOUT 1 HOUR AND THEN THEY TELL
IT UP THE BILL.
>> HE WAS CHARGING $100 HERE,
$50 HERE AND ALL OF THESE OTHER
THINGS AND I THOUGHT, WHAT IS
THIS?
THIS?
THIS? >>
THIS? >> Reporter: THE WORKERS HANDED
SHARON AN INVOICE FOR $1200.
REMEMBER, SHE PLANNED ON
GETTING THE PROMOTIONAL OFFER,
THE ONE IN THE AD.
>> Reporter: THEY WERE OUT OF
HERE.
HERE.
HERE. AS
HERE. AS SOON AS I SIGNED A. I
THOUGHT I JUST SIGNED A WORK
ORDER STAYING SAYING THAT THE
WORK WAS DONE.
>> Reporter: UPSET AND
CONFUSED, SHE CALLED THE
COMPANY.
COMPANY.
COMPANY. U.S. AIR DUCTS AND BUILDERS
AGREED TO CANCEL HER FIVE YEAR
VIP MEMBERSHIP BUT SHE WAS
STILL ON THE HOOK FOR MORE THAN
$500.
$500.
$500. >>
$500. >> Reporter: I THINK THEY SAW
AN OLD WOMAN,
>> I THINK THEY SAW AN OLD
WOMAN WITH GLASSES AND A CANE
AND THEY THOUGHT, OH BOY, A
SITTING DUCK
SITTING DUCK >> Reporter: RECORDS SHOW OVER
THE PAST TWO YEARS, THE
WASHINGTON ATTORNEY GENERAL'S
OFFICE RECEIVES 16 COMPLAINTS
ABOUT U.S. AIR DUCTS AND
BUILDERS.
BUILDERS.
BUILDERS. THE OREGON ATTORNEY GENERAL GOT
7.
7.
7. >>
7. >> AS
7. >> AS SOON AS THEY WALKED TO
THE DOOR THEY SAID I NEEDED
MORE AND I THE BAD COUPON AND I
NEEDED TO BETTER ONE.
>> Reporter: RHIANNA BLAIR SAYS
U.S. AIR DUCT AND BUILDERS
CENTER TO COLLECTIONS AFTER SHE
COMPLAINED ABOUT AN EXCESS OF
BILL AND THE COMPANY'S HIGH
PRESSURE SALES TACTICS.
>> THEN HE STARTED INSPECTING
THINGS AND CAME IN AND PUSHED
ME INTO THIS HUGE PACKAGE LIKE
$1700.
$1700.
$1700. >>
$1700. >> Reporter: SO HE WAS BEHIND
THE OPERATION?
THE OPERATION? PHONE CALLS AND EMAILS TO THE
COMPANY DID NOT PROVIDE ANY
ANSWERS.
ANSWERS.
ANSWERS. SO WE VISITED U.S. AIR DUCTS
AND BUILDERS IN VANCOUVER.
THEIR OFFICE?
THEIR OFFICE? IT WAS EMPTY.
NEIGHBORS SAY THEY CLEARED OUT
OF THE BUILDING IN LATE JANUARY.
>> NOT HERE.
>> Reporter: ACCORDING TO A
2016 ALERT FROM THE BETTER
BUSINESS BUREAU, THE GENERAL
MANAGER OF U.S. AIR DUCTS AND
ELDERS, MR. DAVID MARSH A, IS
ALSO ASSOCIATED WITH ANOTHER
COMPANY CALLED FAMILY FRESH
AIR.
AIR.
AIR. THAT
AIR. THAT COMPANIES REGISTRATION WAS
SUSPENDED BY THE WASHINGTON
DEPARTMENT OF LABOR AND
INDUSTRIES IN 2015 FOR FAILING
TO PAY A FINE.
PUBLIC RECORDS SHOW MR. MARSH A
IS CONNECTED TO AT LEAST 3
DIFFERENT COMPANIES INVOLVED IN
AIR DUCT CLEANING AND WE FOUND
HIM OUTSIDE OF YET ANOTHER
NEWLY FORMED BUSINESS IN
VANCOUVER.
VANCOUVER. >> Reporter: KYLE BOWSHER, KGW
GENERALLY.
GENERALLY. >> HOW CAN I HELP YOU?
>> Reporter: WE HAVE QUESTIONS
ABOUT U.S. AIR DUCTS?
>> YOU ARE MANAGER OF THE
COMPANY.
COMPANY.
COMPANY. >> AS FAR AS I KNOW THE COMPANY
IS CLOSE.
IS CLOSE.
IS CLOSE. >> Reporter: HE DECLINED TO
ANSWER QUESTIONS ABOUT WHY
COMPANIES HE IS ASSOCIATED WITH
SEEMED TO OPEN AND CLOSED AFTER
A SERIES OF COMPLAINT .
>> THOSE COMPANIES ARE NOT
ANYMORE.
ANYMORE.
ANYMORE. >> Reporter: YOU WERE THE
GENERAL MANAGER?
GENERAL MANAGER? YOU WERE RESPONSIBLE FOR
OVERSEEING STAFF?
OVERSEEING STAFF? >> WHEN THE COMPANY WAS OPEN,
CORRECT
CORRECT
CORRECT >> Reporter: HOW DO YOU RESPOND
TO COMPLAINTS ABOUT AGGRESSIVE
SALES MARKETING?
SALES MARKETING? >> THE COMPANY DOESN'T EXIST
ANYMORE. I DON'T HAVE TO.
THAT THE BEAUTY OF IT.
>> Reporter: YOU DON'T HAVE TO
RESPOND TO ANY OF THESE
COMPLAINTS?
COMPLAINTS? >> NOT REALLY.
>> Reporter: HE SAYS HIS NEW
BUSINESS HAS NOTHING TO DO WITH
AIR DUCT CLEANING .
>> AT MY COMPANY HERE.
>> Reporter: WHAT DO YOU DO
HERE?
HERE?
HERE? >>
HERE? >> WE ARE A CALLING CENTER.
>> Reporter: A CALLING CENTER?
>> WE JUST OPEN THE COMPANY.
>> Reporter: MOMENTS AFTER
MOSHEE PULLED AWAY, A WORK VAN
PULLED INTO THE PARKING LOT,
ADVERTISING AIR DUCT CLEANING
AND A PHONE NUMBER ASSOCIATED
WITH ONE OF HIS OLD BUSINESSES.
>> AT LEAST TWO CUSTOMERS HAVE
SUED AIR DUCTS BUSINESS AND ONE
IS HEADED GORDON TRIAL ABOUT A
WEEK OR SO.
>> THAT IS THE BEAUTY OF IT?
IT WAS PRETTY TELLING.
>> NOT AN EXCUSE.
>> I IMAGINE BEING ONE OF THE
PEOPLE WHO HE, I DON'T KNOW,
TRY TO RIP OFF OR SOMETHING AND
NOW THEY ARE HEARING HIM TALK
LIKE THAT?
LIKE THAT? WHAT IS NEXT FOR THESE PEOPLE?
>> A LOT OF THEM ARE FIGHTING
CORRECTIONS PUBLIC COLLECTIONS.
THEY DISPUTED AND NOW THERE THE
THEY ARE STUCK DEALING WITH
COLLECTIONS .
COLLECTIONS . >> THAT IS HORRIBLE.
THANK YOU, KYLE.
IF YOU HAVE A STORY IDEA FOR
KYLE TO INVESTIGATE, HIM A