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SPEAKER: Gen App Builder brings together foundation models
with the power of search and conversation AI
to enable enterprises to develop new generative AI
apps in minutes.
When online interactions become more
conversational and human-like, it
creates an opportunity for enterprises
to better connect with customers, employees,
and partners.
Let's see how Gen App Builder can help enterprises transform
their customer experience.
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And now, thanks to Gen App Builder, creating experiences
like this is faster and easier than ever.
Let me show you how.
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I start by adding my company's URL and some business
documents, like how-to guides and policies.
The data is stored in the company's
private, protected environment, and Google will only use it
with the company's permission.
My data is stored in my company's environment,
so I know that it's private and protected.
Using Gen App Builder, you can either power
an enterprise search experience, a conversational chat
experience, or both.
In this case, I chose Chat and hit Create.
My custom multi-turn conversation bot is ready.
It's that simple.
My bot comes with granular control
over generated responses.
Here, for example, I can choose what types of responses
to allow or even set specific terms
that I do not want to appear.
I can also disable generated responses at any time,
and my bot can still answer complex questions, thanks
to Google's search technology.
But in this use case, let's keep it on.
As you just saw in the video, the bot
doesn't just provide information.
It can also actually complete transactions for the user
as well.
Pre-built flows cover common use cases like "check order status"
or "explain bill," and these can be added
to the bot with a single click.
If I wanted to build my own transaction flow,
I can choose either a simple graph-based interface
to define high-level business logic,
or I can choose to leverage prompt-based flow creation
to specify logic using just natural language instructions.
In either option, AI dynamically handles
all of the potential paths that the user
might take, making development dramatically faster and easier.
Now I'm ready to test my bot.
This looks great.
Out-of-the-box integrations make it easy for me to launch my bot
to my website and popular messaging apps.
I can also connect with telephony partners.
I am choosing my website.
It's easy to get the widget deployment code,
and now I'm ready to deploy.
Gen App Builder is where Google's latest foundation
models, enterprise search, and conversation AI capabilities
come together to help you easily build next generation
experiences in minutes.
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