Hardware Asset Management, or HAM
helps to automate and support lifecycle management
and strategic decision making for your IT environment.
This helps to provide a clean and complete listing of your organization's assets
and the tools to maintain relevant data related to those assets.
Low code workflows are immediately ready to use
and will automate time consuming asset updates
as they move throughout their lifecycle
minimizing errors and reducing time and effort for asset related tasks.
HAM identifies what you already have in order
to avoid unnecessary purchasing of duplicate assets.
It also helps to mitigate exposure to risks by uncovering and securing
unknown assets to comply with regulatory standards and security policies.
The Hardware Asset Overview acts as a central hub for all hardware assets.
From here you have quick access to actionable reports,
important actions and relevant KPIs.
Clicking on any widget or chart lets you view detailed information
and take appropriate actions.
The inventory view shows all inventory
related activities and provides access to quick links and actionable reports.
Simplifying inventory management by helping you manage assets that aren't in use.
The asset estate view is the central repository
for all hardware assets and the current related tasks.
It uses important actions to highlight asset records
that require investigation and remediation to help ensure data accuracy.
The HAM workspace also contains the model management view to create
and manage product models and view the normalized model information
Procurement view, which gives visibility into hardware asset procurement and financial reporting.
The contract management view, which highlights recommendations,
actions and data for hardware contracts and renewals
and the Content lookup portal, which provides an easy
to use interface to search the millions of model records
and lifecycle dates in our content service.
Hardware Asset Management
helps to drive the end to end life cycles of all your assets.
With base system workflows
to accommodate additional requirements,
flow Designer further lets you proactively govern devices both on and off network.
By using low code workflows that are built for efficiency,
eliminating the need to manually manage active cases.
As an example,
Flow designer can be used to create an asset flow for a standard hardware asset request
that allows end users to request any published hardware model.
The flow can be customized to contain all the tasks required,
such as approvals, sourcing, preparation and deployment.
This way, as the asset moves through the lifecycle, several asset details
are automatically updated as each task is closed.
This gives transparency for the requester and reduces time and effort for the fulfiller.
This also provides accurate and auditable data
to help keep the asset as state accurate and relevant.
As an asset moves through its lifecycle.
It will merge with other asset flows that allow the organization to improve
operational efficiencies,
speed up service deliveries and reduce costs and risk to the business.
The following are some of these workflows.
Bulk stock request allows inventory managers to maintain stock levels.
RMA facilitates all the actions involved when working with a vendor to get defective inventory repaired or replaced.
Reclaim, which Automates the reclamation process for redundant hardware or during the employee offboarding process.
Hardware asset refresh is a scalable process
to proactively plan and refresh hardware from sourcing to deployment
and ensuring legacy equipment is collected for retirement.
Contract renewal is a guided experience
for renewing your hardware related contracts.
Lease contract expiration is a prescriptive process
that helps customers avoid financial penalties and settlements
by executing the return buyout or extension of leased assets.
Loaner Asset Request supports the deployment
and reclamation of temporary use assets.
Asset donation gives devices a second life
by moving them into the hands of charities that have a pressing need for
IT hardware with an honorable process that will retire
the assets from the organization and improve ESG scores
and disposal orders.
Streamlines processes to retire end of life assets with audit
friendly tasks, details and documentation
when used with other parts of the platform.
Hardware Asset management leverages asset lifecycle automation into processes
that are not focused on IT asset management
but can benefit from clean actionable data.
One example of this is our Asset Tasks.
Certain hand features have been integrated
into ITSM, incident and change management processes.
Once an incident or a change request is resolved,
the asset records are automatically updated, relieving technicians
of the need for manual updates at no risk to data quality.
Normalization helps get the data needed to verify what assets you have
and be able to prove it.
Automatic and continuous normalization standardizes models by category
with you and UNSPSC data to maintain a perpetually clean CMDB.
This removes the need for manual updates, saving time and errors
by automating the asset lifecycle and providing a centralized and clean asset estate.
With normalized data, asset managers can spend their time proactively managing their assets.
This will reduce the overall level of effort required to manage
assets, which will be reflected by better use of resources
and reduced exposure to risks associated to an unmanaged estate.
For more information, see our product, documentation
or knowledge base or ask a question in the ServiceNow community.