Hi, I'm Amy from eSpares.
In this video, I'll be showing you
what to do if your Samsung American style fridge freezer
isn't producing enough ice
or has stopped ice production altogether.
There are a number of reasons as to why your fridge freezer
may not be producing ice.
So I'm going to take you through a few checks
and help you resolve any issues.
First things first it's a good idea to check
that the child lock icon hasn't been activated.
As this will disable the ice dispenser.
To check this all you need to do is look out
for the small lock icon which will be lit up
and to disable it
all you need to do is hold down the vacation and the fridge options
at the same time for three seconds.
If the child lock isn't on
then the next thing to check is the fridge freezer door.
The ice maker cannot dispense ice
if the fridge freezer door isn't shut properly.
Check that nothing's obstructing your door from closing
or that anything's fallen down
the back of the drawers behind your fridge freezer.
If nothing's obstructing the doors
then you'll need to check the door seal.
Check if there are any cracks or damages
that might prevent it from shutting properly.
Which will prevent ice from being produced.
You can also go around the outside of the door
with your hand checking for any cold air that might be escaping.
If you can feel any cold air on your hands
then your door seal will need replacing.
You can also check the door seal
by placing a sheet of paper between the door and the fridge.
If you can pull the sheet of paper out without any resistance
then you'll be in need of a new door seal.
If you are in need of a replacement
we'll link down below in the description where you can get your hands on one.
To get the correct door seal for your machine
you'll need to know your model number.
If you're unsure where to find your model number
we have a helpful video up here
telling you exactly where to find it on your appliance.
As you can see on this machine the model number's right here.
Next up we need to check and clear the ice container itself.
If your ice maker hasn't been used for a long time
or your freezer is set to too low of a temperature
this can cause ice to build-up and cause a blockage.
But to sort this out
you can simply remove the ice container
and then remove any blockages that might be there.
If the ice in the container is clumped together
then tip the ice away into the sink
and replace it into your fridge freezer to allow a new batch of ice to be made.
As well as the ice container
ice can also build-up underneath the ice maker too.
Checking regularly and shifting the ice forward may correct this problem.
However, it's important to dispense ice regularly to stop this from happening.
If you know you won't use your ice maker for a prolonged period of time
make sure to turn it off by pressing this button
until the ice off icon illuminates.
If there are no blockages
you'll need to reset the ice maker.
You can do that by removing the ice bucket
and locating the test button
which is a small rectangular button
which can normally be found
on the front side or bottom of most models.
As you can see ours is this one here
but normally they say test
or have an arrow pointing towards them.
Press and hold the test button for three to ten seconds
you should either hear a chime
or the ice tray motor will start turning.
The test will take about six minutes
and at the end of the test you may hear another chime.
Once it's been reset
it can take up to 24 hours for the ice maker to start creating ice again.
Another cause of no ice production
could be if your fridge freezer is too full.
Overfilling your fridge freezer
means that the air has to work harder to circulate around the inside
meaning your appliance has to work harder to stay at the right temperature.
Your ice maker will not turn on
unless your fridge freezers at the correct temperature
so that could be what's causing the issue.
If your fridge freezer still isn't producing ice
then you'll need to check the water supply.
If your fridge freezer runs off a water tank
then you'll need to make sure that the tank is clean and full of water.
But if your fridge freezer is plumbed into the mains water
then there are a few more checks that you'll need to make.
You'll also need to check the water valve
and you can find this at the point
where your refrigerator water supply line taps into your house water line.
Just note that the dispenser also won't work
if the water's switched off.
Make sure that the hose isn't damaged or blocked
and make sure that the water pressure is high enough too.
For an ice maker to work
the water pressure needs to be at least 25 PSI.
One way to check if the water pressure is too low
is to dispense the water from your ice maker
into a measuring container for at least 10 seconds.
You should get at least 150 millilitres of water
and if you get less than that your water pressure is too low.
A potential cause of low water pressure
is a kink in the supply line
or a clogged water filter in your appliance.
So the next check will be to take a look at your water filter.
The next check is to ensure that the water filter is properly fixed.
The arrow water flow on the filter should be pointing towards the fridge.
The water filter on your fridge freezer
makes sure that your water is clean and free from contaminants.
To make sure this doesn't get blocked you should replace it every six months.
The display screen on your fridge freezer
should alert you when the filter needs replacing
by the filter icon turning red.
If you suspect that your water filter has become blocked or damaged
it's best just to replace it.
If you are in need of a replacement
we'll link down below in the description where you can get your hands on one.
But you will need to know your appliances model number.
So if you're still unsure of your model number
you can refer back to the video we linked earlier in this video.
There you have it
we hope these checks have helped you solve the problem
of your ice maker not dispensing ice
and that your fridge freezer is back up and running again.
If your fridge freezer still isn't producing ice though
you may need to replace the ice maker altogether.
So check out the video below
where we'll take you through a step-by-step guide on how to do that.
Before you go though please subscribe to our channel
for plenty more appliance repairs
maintenance videos and all things eSpares.
Thanks for watching.