Because you're worth it.
ALL RIGHT.
AMBER IT IS GREAT TO WORK >>
WITH LOCALLY OWNED AND OPERATED
COMPANIES.
NATHAN SMALL MAN HE'S THE OWNER
OF DISTINCTIVE HEATING AND
COOLING IS HERE >> WITH US.
AND NATHAN, WELCOME TO >> YOU
AND TEST CASSINI'S.
WHAT IS ON EVERYBODY'S MINDS?
AIR CONDITIONERS ARE WORKING
REALLY HARD.
THEY REALLY ARE.
>> OKAY.
TELL US A LITTLE BIT ABOUT YOUR
WHAT MAKES YOU GUYS SO
DIFFERENT SO SPECIAL >>.
LUCKILY OWNED AND OPERATED A
SMALL BUSINESS.
WE PAY ATTENTION TO DETAIL AND
TAKE VERY GOOD CARE OF OUR
CUSTOMERS.
>> YEAH.
WHICH WE TALK ABOUT QUITE A BIT
WHEN IT COMES TO STUFF AT OUR
HOMES.
IT'S ALWAYS SUPER IMPORTANT,
VERY IMPORTANT >> AS WELL.
YOU TALK ABOUT THE HATE, THE
FACT THAT YOU HAVE MULTIPLE
SERVICE PROGRAMS AVAILABLE
RIGHT UNDER THE NAME
DISTINCTIVE COMFORT CLUB.
TELL ME ABOUT THAT.
SO WE'VE >> GOT THREE DIFFERENT
LEVELS OF SERVICE AGREEMENTS
DEPENDING ON WHAT MEET YOUR
NEEDS.
BASIC ONCE YOU'RE LOOKING FOR.
RIGHT.
THE BASIC ONE INCLUDES TWO TUNE
UPS AND BENEFITS PRIORITY
CUSTOMER 24 HOURS SERVICE.
OKAY.
THINGS OF THAT NATURE GOING UP
TO THE MOST EXPENSIVE ONE WHICH
ALSO MONEY GETS ADDED INTO A
PATH THAT YOU CAN USE TO
PURCHASE EQUIPMENT AT A LATER
DATE.
>> HOW LONG HAVE YOU GUYS BEEN
AROUND?
YOU'VE BEEN AROUND FOR QUITE A
WHILE HAVEN'T YOU?
I'VE BEEN >> DOING THIS FOR
OVER 20 YEARS 20 YEARS.
>> WHAT IS IT LIKE FOR YOU WHEN
YOU GUYS ARE OUT IN THE FIELD
AND PERHAPS YOU GET PHONE
CALLS?
WHAT KIND OF THINGS DO YOU SEE
THAT PEOPLE.
>> I HATE TO SAY PEOPLE ARE
DOING WRONG PROBLEMS >> THAT
YOU ENCOUNTER PERHAPS YOU'RE
LIKE WELL YOU MAY NOT WANT TO
DO THAT.
I >> WOULD SAY THE BIGGEST
THING IS PEOPLE CHANGING THEIR
FILTERS ON A REGULAR BASIS.
PEOPLE NOT CHANGING THEIR
OUTLOOK.
THEY JUST DO THEY FORGET OR
IT'S SOMETHING THEY JUST DON'T
WANT TO MESS WITH >>.
I THINK A LOT OF TIMES THEY
JUST FORGET.
YEAH, IN EVERY FURNACE HEATING
COOLING SYSTEM IS DIFFERENT.
RIGHT.
SO I MEAN ONE SYSTEM YOU CAN
CHANGE THAT FILTER EVERY MONTH
AND ANOTHER MAYBE EVERY SIX
MONTHS.
IS >> THAT CORRECT?
THAT'S CORRECT.
THERE ARE SOME FILTERS THE LAST
THING WHERE FROM SIX MONTHS TO
A YEAR >> TO A YEAR OH >> I SEE
A PUDDLE.
WHAT ARE WE SEEING HERE?
CLOGGED DRAIN LINE DUE TO LACK
OF MAINTENANCE.
SO YOU KNOW THAT COULD
POTENTIALLY CAUSE WATER DAMAGE.
>> DO YOU SEE ARE THESE A LOT
OF THINGS BECAUSE A HOMEOWNER I
LEARNED SO MUCH MYSELF BUT
THINGS THAT ARE EASILY
MANAGEABLE AND IF YOU DON'T
TAKE CARE OF THEM WHEN THEY'RE
SMALL, THEY CAN REALLY TURN OUT
TO BE SUCH BIG PROBLEMS >>.
YEAH, ABSOLUTELY.
IF YOU DON'T CHANGE YOUR FILTER
ON A REGULAR BASIS IT COULD
CAUSE YOUR COIL TO FREEZE UP
WHICH WOULD CREATE A WATER
ISSUE FOR YOU.
RIGHT.
JUST HOW TO MAINTAIN.
TWICE A YEAR ONCE FOR AIR
CONDITIONING, ONCE FOR THE
FURNACE WOULD REALLY ELIMINATE
A LOT OF YEAH.
SERVICE MAKES SUCH A BIG
DIFFERENCE.
RIGHT >>.
I GOT A QUESTION FOR YOU
NATHAN.
I DON'T THINK AN ANSWER THIS OR
NOT.
WHAT'S THE CRAZIEST SITUATION
YOU'VE SEEN?
WE'RE NOT HOMEOWNERS CALLED YOU
OUT AND YOU COULD NOT BELIEVE
WHAT YOU'RE >> REALLY CRAZY
STORIES.
WELL, HE'S GOT A CAR >> COMING
INTO THE ALYCE HOUSEHOLD.
SOME >> THINGS ARE MOST THE
TIME.
SO THERE WAS A HOUSE ONE TIME
IN GREEN WHEN I WAS AND THE
LADY I DON'T WANNA SAY A
HOARDER BECAUSE I KNOW THAT SHE
WAS HER SHARE BUT >> IT HAD A
LOT TUPPERWARE EVERYWHERE WHERE
SHE JUST HAD WALKWAYS FOR HER.
OH MY GOODNESS.
SO HARD TO GET TO IT AND
EVERYTHING.
YEAH.
WELL >> AND I GUESS THAT'S
SOMETHING IF YOU CAN'T GET TO
THE STUFF THAT'S REAL
IMPORTANT, YOU KNOW, IT MIGHT
BE AN OUT OF SIGHT OUT OF MIND
THING THAN THERE AS WELL.
BUT ALSO YOU GUYS ARE OFFERING
SPECIAL DEALS TO SAVE MONEY.
A NEW A.C. UNITS AND THEN
SPECIAL FINANCING OPTIONS AS
WELL.
YEAH.
SO >> WE HAVE THE ZERO PERCENT
INTEREST FINANCING AVAILABLE.
WE HAVE OTHER FINANCING OPTIONS
AVAILABLE WITH APPROVED CREDIT
.
WE RENT FREE ESTIMATES.
SO IF YOU EVER CALL US IT
DOESN'T COST A THING THAT
HAPPENS COME EVERY SECOND
OPINION, EVERY SECOND OPINION
LIKE THAT.
HOW ABOUT SAVING SOME MONEY
WHERE IT'S NEEDED >>?
OK.
LOOKS LIKE WE CAN LEARN MORE AT