Many thanks for caring what I went through recently
There were misunderstandings towards the previous video, so I decided to make a video
First of all, a manager of the restaurant appeared on the comment section
So I am shooting the video to talk about that
I am going to explain further
When you go through something bad, this hurts you in your heart
I still can remember clearly
At that time, we ordered two beers only
Two beers on the table
We had a long wait and finally ordered two beers because they never came to our table
They finally appeared and asked what we want, so without the menu we just asked two beers
Then we were getting annoyed
We visited the restaurant after we finished our work
My staff was really upset, he didn't brink beer
I am a kind of person who never leaves food, so I almost finished my beer. Anyway..
While having beer, we waited another 20 minutes
30 minutes have passed til then
But people next to ours who came 10 to 20 minutes later than us already finished their orders and got food and drinks
The time we visited was rush hour
But all tables except ours finished their orders and got food
Their orders and payment were done quickly
We were totally invisible and isolated while having beer only and studying the menu for over 30 mins
There was a controversy: when you order, raising your hand is a rude behavior. So we made them uncomfortable first
But I am telling you that I am not really a kind of person who raises a hand first in the restaurant because I am timid and usually don't take an active move first. Even in Korea-my home country, I don't move first
I just tried to make eye contact with staffs
While waiting another 20 to 30 mins, they never came
So I raised my hand to send signals to servers
Eyes met but they just mumbled and grumbled in Spanish. Then they walked by us with ignorance
They went to the kitchen and kept ignoring us
After that, another 20 to 30 mins have passed
Eventually 1 hour passed by
We were not able to order food
In the meantime, we were furious, so I decided to make a video before leaving
There was another controversy: because you are shooting the video without permission as you entered, you made them uncomfortable first
I am not doing eating show, so I don't usually make a video about eating and restaurant reviews
If I want, I definitely ask for permission in advance. Without permission, I never turn on my camera in restaurant
Holding back my anger, I decided to talk about what I experience to tourists who will possibly have the same experience
(While talking about what I experience, I went out of the restaurant
There were controversy 3: In European countries, customer service is slow
I agree. In my experience of living and travelling in Europe for a long time, I acknowledge in Europe the service is slower than Korea
Actually it shows the cultural difference. I know it
When I was in Europe, I got food 20 to 30 mins later and it's not a problem at all
When I travel in Europe, as soon as I sit at a table in restaurant, I never waited more than 10 minutes to order. Staff tried their best to care customers even though they are busy working. Then they come to my table to take my orders and they never make me have a long wait!
But the restaurants I visited and showed were different and weird.
A long wait for order and a long wait for food is a completely different matter
A long wait for food is understandable if restaurant is super busy or maybe there is a cultural difference
But tables surrounding ours ordered and got food
Only us waiting and wasting another 30 mins. Eventually almost 1 hour passed by
The only thing we got for 1 hour was beer. Even when we raised our hand to order, they kept passing by us with ignorance
In the situation, I can't accept it's a part of culture
If that is a culture I should know and understand, other in the restaurant should be treated like us
But we were the only customer who can't order for about 1 hour
There is a lot of people who have a similar experience as I read comment sections
At that time, I needed sth special, not killing time
Even when I wait for my bus, waiting 30 mins to 1 hour is really demanding
You know there is bus arrival times appeared on electronic display at the bus station
For example, you need to wait for a number 7780 bus and the expected time remaining is 30 mins
You are going crazy
Aww should I take a taxi?
You know what I feel
When you kill your time, 30 mins to 1 hour pass so fast
When you need to do sth important, the time is really a long time
So I would say the way they did us was an unfair treatment besides cultures
If you simply say the service is awful, you may be like "WTF the service is bad. Next time I won't come" and move on
The problem is that foreigners who came later than us and can't speak Spanish like us had their drinks and food
When we left, other customers had their desert
So holding back our anger, we raised our hands and called them quiet
Their behaviors were rude and that was absurd
I didn't make a video to say that happened only to us and that was sad
I spent about 9-10 years in Europe
But it's not easy to act strong
For people who plan to go abroad, I want to talk that out
Ah there is another important thing
There is a restaurant manager showed up on the comment section
I am not sure he is a manager
To sum up the rambling explanation, I am open-minded and support homosexuality and like Africa
Blah blah
?What the heck? why would I ? I don't know who you are and I didn't what you said. He's lying. I googled your restaurant near my hotel
(Translating)
(I am not famous. If possible, I want to become famous lol)
I swear to god. I have never thought I am famous and even have never told people that I am famous. Do I look a madman saying such thing by myself?
I always say I want to be a cool and strong man because I am timid.
I am reading a ludicrous story
(Translating)
O..of course you are
What a sham
Dumbfounded
I have never provided free food when containing restaurant reviews in previous videos
He's totally telling a falsehood
I don't think he is a manager. If he is really a manager, he would have made excuses and talked specifically about the happening
But he is totally talking about nonsense
Whatever he is a manager or not
No Let's suppose he is really a manager
Even though I wasn't shooting the video at the beginning when I visited the restaurant,
He should have apologized about the situation at first
then he should have tried to sort out objectively and rationally
He talks bullshit. That's wrong
Whatever he is a manager or not
Especially the previous video was widespread in online community and some people misunderstand that I was rude in restaurant shooting the video without permission or raising his hand to order
and they said he deserves the situation
So I am shooting this video to talk about what I really went through in the situation at that time
I visited Spain 4 times. I have a lot of good memories
If someone asks me whether I will visit Spain again, sure I will
Because of the case, I think it's inappropriate that we generalize the country image specifically
That was a fault of crazy people. The possibility of experiencing racial discrimination is not that high
I believe it's not a problem of the country, race and culture
In abroad, if you have bad luck, you may possibly experience such bad thing
So I made the previous video because I wanted to talk about what we can possibly experience in abroad and in what ways we should deal with the situation
But in a way, you can expect amazing experiences if you travel abroad
So I wish you enjoy your trip 100 % if you travel abroad
I will see you next time with bright sides of abroad and good topics that contain English, culture and education
Thank you so much all the time for your sincere care and support. I will work hard
And one more- some people asked me why I didn't act strong
People said I should have strongly complained
But I doubt that such dumbass is willing/able to understanding what I say.
it would be better to ignore them and move on rather than wasting my time and money
Is it really possible that such bad people are willing to sort out the problem by having a conversation? They won't admit their fault
I would rather save my time and energy