Hey, restaurant owners and operators.
Today, I want to teach you how to structure an employee evaluation.
Hey, everybody. My name is Ryan Gromfin. I am an author, speaker, chef,
restaurateur, and I am the founder of the RestaurantBoss.com,
as well as clickBACON.com.
And today, it’s going to be all about employee evaluations.
And some of the questions that I ask when I do employee evaluations,
or when I did employee evaluations,
they're a little bit different than questions that you've probably had in the past.
I think they're far more effective, I think they'll get better answers.
More importantly, they're going to give you the information that you need,
the information you want to truly improve your restaurant,
your operations, and your relationship with this particular employee.
So, we're going to go through these a little quick, 1 through 10.
Hopefully, you can go ahead and jot these down.
You can pause the video as I'm listing them off,
but I hope you find this valuable for the next time
you do an employee evaluation.
So, let's go ahead and jump inside my computer
and go through them 1 through 10.
Okay, step number 1 - list your 5 to 10
favorite things about this job.
So you're going to ask the employee to list their 5 to 10
favorite things about this job.
Number 2 - list 5 to 10 things that you are absolutely awesome at.
Make sure they know that this has nothing to do with their job,
just something that they're awesome at.
Number 3 - what are a few things that you're
awesome at that you're not being asked to do.
So, we're going to want them to go back and maybe circle two or three of the
things that they're really good at,
some skills or some abilities of theirs that aren't being used
at the job right now.
Number 4 is, do you feel you're being compensated fairly.
If not, what would that look like?
So if they don't feel that they're being compensated fairly,
leave some lines there for them to tell you
what fair compensation would be and why.
Number 5 - are there any tools or resources that you need
to make your job easier to do?
One of the biggest complaints that employees say is that they
don't have the tools to do their job.
So what could we give them?
Is it something as simple as a little tool?
Is it better structure? Is it more resources?
But we want to find out from them what
it would take for them to make their job easier.
See, with most of these questions, what you'll find is that
we're wanting to eliminate excuses because
later down the road when people say, “oh,
I wasn't able to do that or I can't do as good of a
job because of this or anything like that”,
we want to get those on paper ahead of time,
so then when we give them the things that they want,
they're going to start running out of excuses.
So, and you'll start to see that pattern as we go.
Number 6 - how happy are you with your job on a scale from 1 to 10?
The last thing we want is to have people in a position that
they're not truly happy in.
Number 7 -
what are a few things we can do differently that would make your x become a y,
and what I mean by that is, if in the previous question they said that
on a scale from 1 to 10, their happiness at the job is a 7,
then what we want to know is
what are a few things we could do differently that would make your 7 an 8.
It's just a different way of asking the same question,
but what could we do to make your 8 a 9?
What could we do to make your 9 a 10, right?
Do you feel respected at work? Number 8 -do you feel respected?
Number 9 - are there any areas for improvement
in the way we work or the way I or we
provide you with work?
And what I mean by that is tasks or
goals or things that they would do
either day to day or throughout a week or a month.
And then number 10 - are there any areas for improvement
that will allow us to better exceed our guest’s expectations?
Any of you that have been following me for a while,
know that I'm a huge fan of not meeting but exceeding
a guest’s expectation.
So, this is a great one because even
people in the back of the house are going to have ideas
on how we can better exceed guest’s expectations.
So, I hope you enjoy those 10 new questions.
You can put those in written form,
you can do them verbally.
I think that these work best if you have a
form in front of you and you do this verbally and fill it out as they're talking.
It'll spark some conversati
but if you prefer to have them fill it out first
and then hand it to you and have a conversation about it, that'll work great too.
I hope you really enjoyed these questions.
I think they're a little more evocative and thought-provoking
than kind of the standard employee evaluation questions.
So, I used to use these all the time. I think they were great.
I hope you have the same experiences and please go ahead
and put these into play in your restaurant.
Put a comment below and let me know what you think,
or if you've asked questions like this before,
what the employees responses were, and if it improved behavior
or results in your restaurant.
If you enjoyed this week's training,
I look forward to bringing you another great video next week.
This has been Ryan Gromfin with the Restaurant Boss
wishing you a fantastic week.
[Music]
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I use this planner every day in my business and actually,
I think this is one of the reasons why I'm able to get as much done
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See every year when I sit down to plan out my year,
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but we can get a lot more done in 3 months
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Until the next time I see you,
go out every day and improve the lives of your customers,
your employees, your vendors, and of course, your family.