hi team it's rachel from cleversocial here and i am here to answer your questions around facebook
business manager so this is a part of a series of videos around business manager and common issues
that people come across so i'm in a business manager account here i know i'm in business
manager because there is business.facebook.com at the top of the page here the easiest way to
get into your business manager is to go to business.facebook.com you may be taken into
business suite at this point which is a relatively new tool at this time or you may be taken straight
into your business manager now if you historically have had access to lots of business managers
that's where things can get a little bit crazy and you might have to either toggle through
your accounts you may not know you've set up business manager in the past for example which
is very common and you may have to toggle up the top of the screen here and check what business
managers you have access to you do that both from this screen here which is business manager
and you can do it from business suite depending on what view you get so i'm going to try to share
both views with you if i can, this is my primary view i don't i don't often get access to business
suite because i have access to a lot of accounts as a partner i think is why maybe
but this account here it is attached to my agency account so when you're working with
an agency you always want them to have their own business manager and you want to be giving each
other access as partners that is the standard that facebook wants us to follow and there's a couple
of reasons why that's actually beneficial to you as a business owner one is for example this page
here normally this this account has not spent any money ever this ad account yet it still has this
little icon here i've got here by clicking on the help center icon at the bottom of the page
and this indicates that i can actually start a chat with facebook so speak to a real person,
it'll be just level one support and that then generally you'll answer a bunch of questions
and then that will be sent off to a second tier support desk to email you back and forth with
resolving your issue, so if i fill in this form you can see it's really dependent on my ad account
ID because it's about advertising that's how facebook appears to determine who gets access
to chat it's really based on money so when you're working with an agency it's not that i personally
spend really any money on Facebook is that i have partnership access to a whole bunch of other
businesses who are all spending money on facebook so i get the benefit of that group spend and so
anyone whose account is attached to mine i can go talk to Facebook on their behalf so you may
be the business owner and you don't have the chat box but i and other agencies would have the chat
box so that's why our partnering with an agency is beneficial to you is that um we can talk to
Facebook on your behalf so that is what it looks like if you do have the chat box so it's this
little guy here no matter if you've accessed your business manager from business dot facebook.com or
via business suite this little guy at the bottom should be sitting here help center i prefer to
work from within business manager because it seems to kind of give me prompts that are most relevant
to the things that i need help with, when we're in business suite sometimes it kind of brings up
help articles and suggestions about using business suite which i don't really need. So if you want to
get to this screen this is actually available from business suite you click on more tools and then
you can go into business settings and then this will appear so that's how you navigate here and
that's how you check if you can directly chat with Facebook now if you just give me a moment
i will jump into an account that doesn't have this little chat window just so i can show you
and here i am in business suite which is a slightly different look and feel and i can
jump into that screen i was just on by clicking on more tools here which will pop out and i would go
to business settings and that will take me through so i've got business settings open i'm just going
to jump in there and so in business settings here what you can see is that if i click on the
help center icon at the bottom there's no chat box there and if i go through the help center directly
i'm really only given these sort of suggestions so it's worth even if you don't have that button to
come through into the help center and have a look and scroll down if you have access to chat will
actually be the bottom of the screen here so that is how you check if your access to chat otherwise
depending i think on how busy and the capacity of the facebook support team sometimes you can
still access chat from this screen here and i'll put a direct link to this screen in the notes
that go with this video because sometimes it's worth just jumping in here and scrolling down
as you can see if i click on for example business pages it says need more help contact support and
there's nothing there which is not particularly helpful but if you do have access to the chat
function or it's been switched on it will be sitting right here and there will be a big a
big old button to push and then you'll fill in a form. So the key thing to also remember is
when we're talking or accessing chat is that it is quite conditional on you being an advertiser
so the more money that you're spending with facebook essentially the better service or
the better access you're going to get otherwise you do need to partner with someone like myself
and have them manage this on your behalf if you need to get results particularly around things
like page ownership if your page has ended up in a business manager no one knows who owns it
someone's left the company and they own the page you're not on great terms you need to get it back
that's kind of stuff where you need to be working with an agency because you can't resolve that in
a timely fashion or speak to someone to get the documents submitted that you need to get submitted
to get that resolved so that's why working with an agency can be really beneficial to your business.
So again this is part of a series of posts I'm going to be running about business manager
and business suite and some of the key things that i see small business owners particularly
or new people who haven't used business manager before running into
business manager is becoming more and more crucial to running Facebook ads
and integrating with things like Shopify so we do need to be using it just there is usually
some teething issues when we haven't been using business manager and we need to start using it
in the beginning particularly if our page has had previous owners our businesses have previous
owners we've had digital marketers setting up our our pages or our key facebook assets
it's going to be some untangling to do so I'll drop all the links and information
regarding business manager and accessing chat below and i hope that helps speak soon!