hello and welcome yeah you're here because you're having alert box issues loads of people use alert
box from streamlabs online and most people that use it tend to use it with streamlabs obs
and the two do tend to integrate pretty well when you use both people mainly have issues when
they're using it on third-party platforms to be honest streamlabs obs has got its pros and it's
cons i've used both obs studio and streamlabs obs i mainly use obs studio because of the
plugins but i've used streamlabs obs and found it overall to be pretty good but there are so
many issues that can go wrong with alert box but i get so many questions on the video that i created
about setting up alert box on streamlabs obs or even on a third-party streaming
software like obs studio so i was getting so many questions you can see them all here
like so many questions from people i decided it was best to do like a diagnosing alert box issues
video um it's weird because i also get like these comments as well which obviously show
it's going well it does work for some people i've been using it for a while but i've also
experienced issues with it too so i definitely feel your frustration with alert box thing is
it's one of the most reliable and best tools for having alerts for things that
are happening on your stream and it's also one of the widest used and best supported so
really it's a pretty safe bet using alert box in general but it definitely comes with its books
so in this video it's going to be a fairly long video about how to diagnose the most common
issues and the great thing is to save you time i'm going to organize those in what i feel from my own
experience is the most common issues through to the least common issues and that just helps you
basically start with the most common issues that are likely to be happening and then
you'll exhaust the list and if you get to the bottom of the list and there's still issues after
watching this video man i'm really struggling you need to reach out to streamlabs at that point
sorry it's not my software okay it's not it's all but it's not my software so try machine day
and i help people to level up their content if you enjoy this if you do find it useful please
hit the like button feel free to subscribe to me any questions in general about streaming feel free
to join me in my discord link in the description also you can jump on my twitch stream at twitch.tv
machine dana we'll get into this now let's go geez i'm really not digging the light that's emitting
from my main screen here it's giving me like a green hue i can assure you i'm not unwell this
green hue is purely from the stream labs thing i'm going to be getting into quite a lot of detail
here i'll start with some pretty simple stuff and it gets fairly complicated and i'll also add links
in the description for most if not all of the things that i mentioned in this video for instance
articles that i refer to or videos or even streamlabs discord group the most common issue
by far that i see is that people need to go into recent events tab or you can search for recent
events this is the recent events tab i don't know why streamlabs have not ported the same
settings within the alert box section it seems dumb to me that they would split that off because
it is specifically relating to alert box but they don't have it in the alert box section so
hence why they get loads of questions about it can pause you can skip you can mute your alerts with
this little widget here she's a online widget at streamlabs.com and it relates to your alerts
within the stream and links to alert box it does also a link to all the things as well like chat
box and things we'll keep it simple for now so just make sure that this isn't paused make sure
that it's not muted try skipping alerts as well because sometimes it can choke can also click
on this event filters thing here and specifically choose which alerts you want to see the next thing
is the live actions within this section here again it's within the recent events section there's an
area where you can set the alerts master volume just check that this volume is not set to zero
and also with tts if you've got text to enabled through your alert box make sure this also isn't
set to zero i found personally the biggest issues i've had is getting the alerts volume right and
it sometimes can just randomly be inconsistently loud or quiet or muted so this area here is just
an again it should be in the alert box area but it just isn't it's weird if all else fails
with these things in specific you can reload the widgets here as well so it's a really easy way you
can just reload the widgets and that might just reset the cache a little bit on the widgets that
you've already got applied onto your broadcast software and even if that's not streamlabs obs
that you're using you've applied it as a browser source which we'll get into a little bit more
detail in a second there's a few areas you can do within recent events now we get into alert box
itself we want to just be checking that all these sections here that the actual events that you want
to be alerted for are ticked clearly if they're all unticked you ain't getting alerts for them and
obviously here we can test those alerts by opening up streamlabs obs here and clicking on those tests
now one quick very quick tip here particularly if you're hearing like duplicate audio or you
want like a clean test if you right click your tab and mute the site here like that by pressing this
button it will mute the website and you will not hear any audio test through the website you only
hear it through streamlabs obs and that way you can test the sound in a more clear way and on this
you also want to make sure that the alert box setting on the mixer bear in mind here you
can right click and unhide all here in case you can't see all of the devices on the on the mixer
alert box because it emits sound will always have a mixer sound setting you can go into
the settings for this and look at the properties and it'll open up the properties in general for
alert box in this case you can also control the master volume of this within streamlabs obs so
even if the volume is high or low natively from the settings online you can control to a higher
degree the settings within streamlabs obs here so you want to make sure in particular this isn't
muted but also that the volume is to a level that you want when you're doing your testing finally as
well you also want to make sure that alert box is actually visible i've made this mistake a
few times because i make youtube videos i don't want my alerts to interrupt my youtube videos
so for me i sometimes will turn off alert box so you need to make sure it's visible if it's not
visible you ain't gonna see it regardless of what happened so there's some really really rudimental
things to check before you even get into the more complicated stuff and obviously you want to check
within the actual specific game scene as well for example if you're doing nesting you want to make
sure that the nested scene that it's within is also visible for me i've nested it within my live
scene base assets and this is obviously visible i would know if it wasn't visible because it'd
be a black screen like that next we're getting into some of the more kind of uncommon things
but stuff you definitely can check before needing to reach out to people you want to make sure that
you're on the most recent version of streamlabs obs the most recent version is located in the
top left-hand corner here you can always download the most recent version by visiting this really
horribly green screen here on streamlabs.com and clicking the download button so that is also
something you can do you can also try within settings here within streamlabs obs if you're on
streamlabs obs that is to log out of streamlabs obs itself and log back into streamlabs obs
however before you do that make sure that you're logging in in the first place with streamlabs obs
and setting up your alert box with an account that actually links to the platform that you're
streaming on so if you're streaming on twitch log in with your twitch account and that will
link twitch to streamlabs obs that's quite a common issue because a lot of people will not
link them in the right way like that so therefore if you're streaming on youtube log into streamlabs
obs in your youtube account and configure the alert box from there so one thing you can also
try doing here is logging out of streamlabs obs and logging back in obviously with the
correct credentials while we're on this if you do decide to upgrade to streamlabs prime make
sure you use my affiliate link which i'll link below a because i get money and that's obviously
the main reason you would use that link because i get money but also you save money too so you know
give us both money so assuming you've got the correct software version you've tried the pausing
and the muting and all the sound issues that we've already been through got the latest software
you've logged in with the right credentials you're using alert box and all that kind of stuff and all
of the correct alert box things are checked like this we need to be checking some of these settings
as well so unlimited alert moderation delay you want to make sure that this is unchecked
if that's quick as enabled there will be a sense of recent events and that means that in the recent
events tab there'll be an area to moderate you want to make sure this is disabled by default
if this is enabled it will literally disable all alerts because it's waiting for someone to
moderate them you also just want to check that the alerts that have been muted or not come through
if they've got profanity within them especially if it's like standard bad wordless profanity they
would have automatically been moderated out even if you've got it disabled here on the unlimited
alert moderation delay i've had quite a few comments to say that people cannot see the follows
section i don't know why the followed settings are literally here uh if you're not seeing that i have
no idea why so i'm sorry uh that's definitely one for stream labs to contact them about but
but on that you can specifically enable or disable follow alerts on a case-by-case basis for example
by going into the specific event follows on follow alerts clicking enable or disable it set to
disabled follow alerts will not show up i mean the clue's in the description here's where you would
find the browser source url you do not need to add the browser source url if you're a streamlabs obs
user and that's because you can go into streamlabs obs you can add a new source and you can simply
select alert box because it's pre-integrated and all the settings can be done within streamlabs obs
but i ain't getting into too much detail about that because i've done a video about
setting up alert box which i will also link in the description below but even though it's integrated
you can still use it as a browser source if you do not want to use the integrated widget version to
do that you would copy the widget url and instead of adding a source from here the widgets you would
simply add it as a browser sort here so if i add this as a browser source here i'll add a new one
you can name it add the source and we just want to make sure that we're happy with these settings
here as well you can try testing with this setting here refreshing browser source when scene becomes
active that's just something that might help if you've installed alert box themes which are
really really good by the way they kind of apply nice themes over the alert box rather than the
standard ones many people use images that they upload or sounds that they upload themselves but
some people will have like a theme that matches the overlay theme that you've got on your stream
which looks really good sometimes that can make some conflicts if the provider of those overlays
or the theme alert box has not done their job well enough perhaps if there's been some sort of
issue with the installation of that theme that can be the issue so you can try just disabling
the theme here or pressing reset code before you do further testing just to rule out whether or
not it's the theme that's causing the issue or it's something else i would probably try doing
that as one of the last resorts because you don't want to be messing around with the theming code
if you can help it but really we're getting to the point where actually you've tried so many
different things there's really not much left to try to manage your workbox themes you can click
on manage themes here in this section you're able to activate certain themes and it shows also the
theme that's currently active you want to just check that the alert duration is actually long
enough you do that by clicking on the specific event that you're looking at and looking at the
alert duration clearly if the alert duration is set to like zero or one second this could be an
issue for you if you think that you've got a 10 second clip but only the settings are allowing it
to be played for zero or one second it's unlikely that you'll have done that but just make sure the
alert duration matches the clip that you're adding i've had quite a lot of questions from people that
are saying that the image file or the audio file is not working for them it's just not allowing you
to upload it unfortunately i think this is just a weird bug with streamlabs some files it just
seems to not like and in those instances i've even had to try a completely fresh file or a different
file format or literally just use a completely different file together and scrap the idea that
i had for that specific alert i don't know why it does it i feel like it's probably something to do
with the encoding of the file conflicting within the authorizations within the alert bot settings
but now we're getting into some really really deep alert box issues there and that's probably
not for this video my recommendation if you're getting that error unfortunately is either
contact streamlabs obs or just use a completely different image or sound file 99 of the time
the image files and the sound files do work firewalls can also conflict specifically with
the alert box as well just to check the firewall just make sure you type in firewall
into windows do a little search for this you can click on allow an app through the firewall and
from here you just want to check that streamlabs obs or your streaming software is allowed through
the firewall here it's unlikely that this is the cause but you might just want to check anyway but
the final thing is a real last resort is that you can obviously can re-add the alert box widgets
as i sort of mentioned earlier but there is an area where if you type in api the api settings
you can see what's connected in here and go on to the api tokens here your api access tokens allows
you to refresh the existing api access tokens that are contained within browser source urls that we
use to integrate with browser sources like alert box by clicking refresh here it will add a new
link into your browser sources and you will literally need to replace any browser sources that
you've added through streamlabs obs for instance any widgets that you've applied some other things
just to check as well within your account settings in twitch and the same applies to youtube as well
and facebook and so on there is a connections tab here you just want to make sure that there is a
connection between stream labs and your twitch account now it's not obvious here you would
expect it to probably be up here somewhere but it is down here so there's a connection to obs studio
but i've also got a connection to streamlabs as well here if all else fails i'm going to
link an article here for more things you can do to troubleshoot it does cover some of the things that
i've covered here but it's worthwhile looking at as well there's also another video again there's
a lot of crossover with this video but it's a streamlabs official video you can check out in
the link in description below or of course follow the link in the description below to contact
streamlabs through their discord group if you're still having trouble after trying out all of these
things i think i've covered probably 99.5 of all the issues that people are likely to have here
set up alert box notifications on your stream i mean as you can see i do respond to virtually
every single message and every question that i do get asked on the comments because you know
that's a good thing but most of these responses now are just going to be check out this video
so hopefully you guys have found this useful i really really hope you've been able to get to the
bottom of the issues that you've been having with alert box i just want to say that it can be buggy
and the reason why it's buggy is because it's as good as it is it integrates into so many different
areas and it works so well when it is working that so many things can go wrong but there's
so many different variables and that's why there are so many issues that can happen if you found
this useful don't forget to like don't forget to subscribe and have a wonderful day take care