i worked in retail for a lot of years
and angry customers are literally the
worst
[Music]
hi everybody welcome to today's lesson
here at active self protection i'm your
host
john korea today's video comes to us
from namibia
everyone should have a less lethal tool
on their person in this day and age and
the one that
i carry give to my family and recommend
to everyone
is palm oc hit the link in the
description and you can get one for you
and yours as well
you can see the clerk at the counter
here with the guy in the white shirt and
they're talking about a form that she
has apparently not filled out to the
customer's desire
with something to do with a return or
something like that because she didn't
fill it out right and walks away he
throws a pen at her
so she picks up a piece of paper and
throws it back at him and now he is
going to come around there kick her feet
out from under her
and really start putting a pretty good
tune-up on her here
going to push her you know into the
counter and you can see her other
co-worker try to get away here as the
guys
accomplice comes over as well he's
smacking her in the back of the head you
see another employee come over and be
like hey that's not cool what are we
doing here
let's not you know do that and as
they're just teaching their lessons
they're smacked her in the face
another time now if you go read the news
story that i've linked in the
description
here uh this guy has been arrested and
there is a whole bunch coming on that
we're not done yet there's plenty still
to come as our guy puts his chocolate
back on there
and now he's gonna walk away a minute
smack her in the back of the head again
and and again they're trying to kind of
get him apart now i sped it up here for
the sake of time
and now clerk's gonna grab a chair and
when she grabs a chair that makes him
mad again comes over and smacks her a
couple more times
upside the head gonna hit her several
times here
and finally you're gonna see a whole
bunch of people come all the way over
from what looks like you know like a
food service part
and and start seeing what the heck is
going on and that kind of sort of chills
him out enough to get them apart
and and end the fight here in some sense
the employee
had some injuries um the guy in the
white shirts facing a whole bunch of
charges that's where this one ends
man holy crap that one was terrible do
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i think the first lesson here for all of
us is to be an adult is to
not allow this kind of stuff to get
under your skin and to act like an adult
in your world rather than a petulant
child and so when she walks away
this is what that is is now i'm not
saying that she couldn't walk away
because she's saying
man i'm frustrated i'm going to walk
away from this or whatever there's some
miscommunication
but i want you to understand that when
you do that that might be seen
as disrespect to somebody and you've got
somebody with a short fuse
and that's what happens is that they
respond with a physical aggression now
of course
i decry that in every way adults use
words to solve their problem they don't
use violence
to solve their problem and so i would
strongly encourage of course every
single viewer of active self-protection
to be a good
sane sober moral prudent person who
doesn't do crap like this
because when you let your emotions get
the best of you like this it amps you up
to a place
where you end up in prison because you
do stupid things like that now the
second part of that
is that this you know young clerk i
think has some
grounds for umbrage here that that is
not cool
what was done but you got to respond
with intelligence you can't respond
in kind and say well oh yeah i'm going
to fight fire with fire and the reason
that you can't do that is is that that
is going to escalate the situation even
more instead
you have to stay within yourself now of
course
also i think that this is a great reason
that if some guy that big
throws something at me like that that's
a good time for the hot sauce quite
frankly that's a great time for oc spray
to get after him because if he closes
the distance like this now it's too
late for those kinds of things so so the
time for
you know a less lethal tool like an oc
spray against a physical
aggressor like this is when the
aggression is about to happen not when
it is happening
when it's imminent and not immediate and
because when he closes the distance like
this you better have some significant
empty handed skills
and you're in a really bad spot they do
weight classes on purpose
in mixed martial arts and stuff because
a younger you know
smaller female like this against a big
male like that's going to be very
difficult
you notice he kicks her feet right out
from under her and then he goes to work
on her and she ends up on her back and
you better have some ground fighting
skills in your repertoire
if your martial arts doesn't include
anything on the ground i would change
that
notice as well that he has pushed her up
against the counter
now then he has a hold of her she's not
climbing over that counter
but you've got to be able to use that
confined space and if you can't get
out of a fight that's when you get into
it and this is the standing grappling
portion
now again i'm not saying she has all the
tools in the world or she could have
whipped his butt or whatever
because there's an awful lot but can she
get herself to a place where
she's at less risk of him being able to
do something to her by locking up some
of his
ability to strike yes and then move
herself to a place where she can get
away from this
maybe but that would take a pretty
significant level of skills when he's
got a hold of her like this
and he's basically trying to humiliate
her at this point and that's really what
this is this is a power play he's not
just
you know beating her senseless he is
trying to humiliate her into submission
and to admitting that she was wrong
this is social violence of the first
order to say you're wrong and you need
to submit to me okay so now what are you
gonna do as the bystanders in this case
you see the other employee kind of
standing there well either get the heck
out of the danger zone or get in there
and do something standing around like
this and kind of hanging out
is just a big mistake now i also want
you to notice that he is coming back
around and coming back around quick and
notice that she has a chair at this
point
i actually think that it's very possible
that she is using that chair to maybe
throw at him at some point
but what that chair could be is a good
defensive tool to keep
distance to keep him off her now he's
going to come around and she's not going
to use that tool
effectively but if you've got to use an
environmental weapon use it to its
greatest effect and its greatest effect
is going to be
the ability to say look stay off me bro
now of course
if he has a firearm there's nothing
you're going to do that's going to keep
him at distance
with a chair but you can if he doesn't
have that a distance tool like that keep
him at distance
she did not do that and that was a major
mistake here now thankfully at some
point people start stepping in right so
at some point you got to say hey man
that's enough
get away and all that stuff and just let
this start using the words again
and sometimes when we do that when it's
social violence like this
you can actually use de-escalation
techniques to make contact with them
start to build some rapport hey man
you know i get it let's back up whatever
and then and then start to build some of
that rapport
but it doesn't really help the victim in
this case and i think the biggest
lessons out of this one are to
de-escalate escape and evade to be the
adult in the room
to not allow these kinds of things to
get to these kinds of levels
and in so doing not getting into the
kind of fights where we physically have
to cover our asp