Ordering HP Certified Replacement Parts
Over time, you may need to replace one or more of the parts in your notebook computer
with HP-certified replacement parts.
HP-certified replacement parts are parts that have been tested extensively
to meet HP’s quality and compatibility standards
and are guaranteed to function correctly in your HP computer.
The availability of specific parts may vary depending on your notebook model.
You need the identifying information of your laptop when you're interacting with HP Support.
You can order HP-certified replacement parts by going to HP PartSurfer.
Open a web browser and type in Partsurfer.hp.com and then press Enter.
Select your country or region from the pulldown menu.
In the HP PartSurfer's Quick Search field,
type any one of the three identification numbers for your computer:
Part Number, or Serial Number, or Product Number or Name, and then click Search.
If you are having difficulty locating these identification numbers,
they can be found on the Service label that is affixed to the bottom of the notebook.
View the list of parts and accessories.
Click the checkboxes next to the parts or accessories
that you want to purchase to add them to your shopping cart.
If you see a PartSurfer confirmation window,
press OK to confirm the selection and continue shopping.
If you selected all the needed items,
click the shopping cart icon to proceed to checkout.
Review the items in your shopping cart, make any necessary modifications,
and then click Place Order.
Followed by Clicking Proceed to checkout.
Follow the on-screen instructions to complete the shipping information
and pay for the order.
The order will be shipped to you along with detailed instructions
about how to replace the part yourself, which will save you time and money.
Delivery time depends on the availability of the part and the shipping method.
In general, you should receive the part in 5-7 business days.
HP may also offer other shipping options, if needed.
You can also order HP-certified replacement parts at HP Parts Store.
The part may be covered under warranty if your HP product is still under warranty.
If you do not know the specific part number,
use the search function on HP PartSurfer as described earlier.
To start, Go to the HP Parts Store web page at parts.hp.com.
If required, select your region from the tabs, and then click your country or region.
In the HP Parts Store, you can type the Product Name,
or type any one of the three identification numbers for your computer:
Part Number, or Serial Number, or Product Number, and then click Search.
If you are having difficulty locating these identification numbers,
they can be found on the Service Tag label that is affixed to the bottom of the Notebook.
View the list of parts and accessories.
Click the checkbox(es) next to the listed parts or accessories that you want to purchase.
Change the amount of each item you want by changing the quantity field.
If you are satisfied with the item(s) selected, click Add to cart.
Click Proceed to checkout to review the items in your shopping cart.
Follow the on-screen instructions to complete the shipping information and pay for the order.
The order will be shipped to you along with detailed instructions
about how to replace the part yourself, which will save you time and money.
Delivery time depends on the availability of the part and the shipping method.
In general, you should receive the part in 5-7 business days.
HP may also offer other shipping options, if needed.