- Just naked outside the store,
she's rubbing herself all across the windows.
Everyone is just staring at her and you're just like
"What do you do?"
- Hi, my name is Brian Molina.
I am a former Apple employee.
- Hi my name is David, I am a former Apple store employee
of about three years.
- Hi my name is Glory and I currently work at Apple
and I have been for like the last year or so.
- And today we're gonna be sharing our horror stories.
So I used to work at the store back in Miami.
And we had a lot of people from Brazil, Colombia,
or South America, Central America,
that would come and buy phones in bulk.
So one time this customer came in, he had his family.
And he bought five or six iPhones at one time,
as they usually do.
And they paid with $100s.
Now we have these pens in our registers that obviously
we use to check.
For some reason it cleared.
Once the end of the day came
and they start counting the money
they notice on the back the numbers were off.
And it came back as fake.
So I was getting in trouble,
and I said, "I did everything correct.
"We double checked it, everybody counted it,
"it was good."
So that happened once and I believe it happened
to somebody else as well.
It wasn't fun, wasn't a good experience.
We did end up finding out who it was
'cause they had done it before.
I'm glad that was handled and taken care of.
I guess the moral of the story would be
just don't use fake money, at all.
- So this was definitely one of my
most uncomfortable retail experiences at Apple.
It was a very slow day at the store
and this gentlemen comes over to me
and he goes, "Hey, I have some questions about the iPads,
"could you help me out?"
So I go to the iPad table,
and I go directly to like the 12.9 Pro,
the really big one.
I had already sensed that something was kind of off,
because if you've ever been in an Apple store,
all the screens on the devices have like a screensaver
that's always going off on them.
But the whole table of iPads,
all the screens were like black.
I'm like, "This is kind of weird."
So I'm like describing the iPad to him
and I go and I just like press the home button,
and there was a human being of the female persuasion
and it was a photograph of her from like
this upper perspective,
one of these like upside down peace signs like on her
shenanigans.
And so it was just that right across the screen.
And so I kind of like scrambled to reach up,
hit the power off button.
And the man kind of looked at me a little horrified.
And I was like apologizing to him,
I was like, "Let's just move on."
So we move over to the opposite corner,
turn on that one, same thing.
I was like this whole table it's been rigged.
I'm being bamboozled right now.
So I turn it off.
And I was like, "Maybe we'll go to a MacBook."
I was uncomfortable that entire interaction after that.
I was like, "Sir, I think it's best if you leave
"and I go to the back and cry,
"and we just call this one a day."
- [Producer] Did the customer end up buying anything?
- He left (laughs) yikes.
He ended up leaving with an iPad case
and he decided to order the iPad online.
So the sale was made, just in a different way.
And I think I know who it was too.
'Cause there was this bratty teenager
with like a skateboard in the corner.
He was just pretending to use the headphones.
So, if I ever catch you,
I don't work at Apple anymore so I'm coming for you.
Can I say that?
Just kidding.
(horror music)
- So my store is actually really, really, really big
and there's a huge glass wall in the entrance.
A lot of the transient homeless community comes in
and out of the store.
They use our computers and then leave when they can.
And sometimes because they are in the store a lot,
some people are a little crazy.
And this is a story about this one crazy lady.
She's been in the store a few times,
so no one paid attention to her.
But she comes in the store and she's like,
"Oh, Apple has been hacking my account
"for the last five years."
And whenever someone comes in and says that,
they're automatically crazy because
Apple doesn't really care about your account.
And so in this time she escalates a little bit
and starts yelling really crazy profanities
and then all of a sudden she starts spitting
on one of our computers.
So security then physically grabbed her
because she was like fighting them
and they kicked her out of the store.
And so it kind of dies down a little bit.
And so then she's outside again
and you can hear her screaming.
She's causing a lot of attention to her outside
of the store.
And mind you, huge glass building,
so we all can see her.
And then all of a sudden this woman starts stripping.
This woman starts taking off all of her clothes
and now she is butt ass naked.
And everyone is just staring at her and you're just like,
"What do you do?
"What do you do in that situation?"
So the managers are like frantic, freaking out.
And they call the cops and then the cops come
and she's still fighting them.
And then they arrest her and then it's like
nothing ever happened.
And that's it. (laughs)
It was like within the first few months
I started working there, so that was like
my real introduction to working at Apple.
- [Producer] Did you hear anything about her afterwards?
- No, she just disappeared from thin air after that.
It was business as normal.
No one ever heard from her ever again.
Who knows where she could be, no idea.
- [PA] What if she's naked in front of the Samsung store?
(laughing)
- She could be, I don't know.
(intense music)