(bell ringing)
- [Narrator] When you show deep empathy towards others,
their defensive energy goes down
and positive energy replaces it.
That's when you can get more creative in solving problems.
Empathy is the starting point for creating a community
and taking action.
It's the impetus for creating change.
If your emotional abilities aren't in hand,
if you don't have self-awareness,
if you are not able to manage your distressing emotions,
if you can't have empathy
and have effective relationships,
then no matter how smart you are,
you are not going to get very far.
You must understand the impact of your emotions
on your thoughts and actions.
You must also understand the impact of emotions
on other people's thoughts and actions.
You cannot allow yourself to be overwhelmed
by visceral states
like anger, fatigue, stress and frustration.
You must recognize them for what they are,
manage them accordingly and not allow them to interfere with
your actions, thoughts, and especially your decision-making.
Your relationships with others will depend
on how you make them feel.
If you cannot relate to their feelings,
there will be a huge disconnect.
You will lose their respect
and their engagement and talents.
You have to learn to walk in your own shoes
before you can walk in the shoes of others.
You have to learn to walk in your own shoes
before you can walk in the shoes of others.
When you show deep empathy towards others,
their defensive energy goes down
and positive energy replaces it.
That's when you can get more creative in solving problems.
Great leaders and managers know that empathy
is the starting point for creating a community.
Great leaders and managers know that empathy
is the impetus for creating change.
Great leaders and managers know that without empathy
for themselves and others, they will not operate rationally.
Empathy is the basis of understanding.
Empathy is the basis of rational thinking.
If your emotional abilities aren't in hand,
if you don't have self-awareness,
if you are not able to manage your distressing emotions,
if you can't have empathy and have effective relationships,
then no matter how smart you are,
you are not going to get very far.
Great leaders and managers know that empathy
is the basis of self-awareness
and without such awareness, you cannot succeed.
Great leaders and managers know that if they can't manage
distressing emotions, they will not get very far.
Great leaders and managers know that if
they don't have empathy and have effective relationships,
then no matter how smart they are,
they are not going to get very far.
You have to learn to walk in your own shoes
before you can walk in the shoes of others.
Great leaders and managers know that empathy
is the starting point for creating a community.
Great leaders and managers know that empathy
is the impetus for creating change.
Great leaders and managers know that
without empathy for themselves and others,
they will not operate rationally.
Empathy is the basis of understanding.
Empathy is the basis of rational thinking.
Empathy is the starting point for creating a community
and taking action.
It's the impetus for creating change.
If you are not able to manage your distressing emotions,
if you can't have empathy and have effective relationships,
then no matter how smart you are,
you are not going to get very far.
Reducing workplace bias.