This video explains how to fix your printer if lines or streaks appear on copies, sent
faxes, or scans. Dust or dirt on the scanner glass or scanner
lid backing can cause streaks or lines. Here we will clean the scanner to ensure the best
quality copies, faxes, and scans. Begin by gathering the following cleaning
materials: A mild glass cleaner.
Clean, lint-free cloth. Clean water to dampen the cloth. Distilled,
filtered, or bottled water is preferable. Tap water might damage the printer.
To clean the scanner glass, you must first press the Power button to turn off the printer.
Unplugging the power cord is not necessary. Lightly spray a mild glass cleaner directly
onto the lint free cloth. Do not spray the glass cleaner directly on
the glass. Doing so can damage the printer. Next, lift the scanner lid.
Wipe the entire surface of the scanner glass with the cloth.
Make sure that you clean the small strip of glass on the left side of the printer as well.
This is the area of the glass that scans the documents from the automatic document feeder.
Get another cloth to dry the scanner glass. Next we will clean the scanner lid backing.
Lightly moisten a cloth or sponge with warm water.
Wash the backing gently to loosen and remove any debris. Make sure not to scrub the backing
to prevent any scratches. Dry the backing with a dry cloth.
Close the scanner lid. Press the Power button to turn the printer
back on. Try your original copy, fax, or scan job again.
If the copy, fax or scan prints successfully with no lines or streaks, the issue is resolved.
If the copy, fax, or scan still has lines or streaks on the printout, continue on to
the next step. Dust or dirt in the Automatic Document Feeder,
also known as the ADF, can also cause streaks or lines. In this step, we’ll clean the
ADF. Begin by gathering the following cleaning
materials. Clean, lint-free cloth.
Clean water to dampen the cloth. Distilled, filtered, or bottled water is preferable.
Tap water might damage the printer. First make sure the printer is off. If it
is on, press the Power button to turn it off .
Turn to the back. Unplug the power cord.
Go to the front of the printer. Remove all documents from the document feeder
tray. Lift the ADF cover by pulling up on the opening
in the middle of the ADF. .
Lightly dampen a clean, lint-free cloth with distilled water and squeeze any excess liquid
from the cloth. Next, locate the two rollers attached to the ADF cover.
Use the damp cloth to wipe any residue off the rollers. Use your fingers to turn the
rollers toward the printer. Make sure you remove any buildup or debris from the entire
surface of the roller.
Then, using the same cloth, wipe any residue off of the separator pad and cork strip.
Once all the cleaned parts have dried, close the ADF cover. Generally the rollers will
dry in 10-15 minutes. Go to the back of the printer.
Plug the power cord back into the printer. Go to the front of the printer.
Press the Power button to turn the printer back on.
Try your original copy, fax, or scan job again. If the copy, fax or scan prints successfully
with no lines or streaks, the issue is resolved. If the copy, fax, or scan still has lines
or streaks on the printout, continue on to the next step.
If you’ve tried everything described in this video and you still have a problem, your
printer likely needs some type of service. Contact HP to find out what the support options
are for your printer. Your options for service may vary depending on how long you’ve owned
the printer and what country you live in.