This video shows what to do when you copy or scan an original document
and the output contains vertical bands, lines, or streaks.
The printer shown in this video is the Photosmart 5510.
Your printer might look different, but the steps will be similar.
Static interference with the printer or loose cable connections can result
in bands or lines in the copy or scan output.
In this step you will check the printer's connections and reset the printer.
First, press the power button to turn on the printer.
Turn to the back of the printer.
With the printer powered on, disconnect the power cord from the printer.
Unplug the other end of the power cord from the wall outlet.
Wait 15 seconds.
It is important to wait a full 15 seconds to allow the print mechanism to reset.
Then, plug the power cord back into the wall outlet.
Reconnect the power cord to the printer.
Make sure the power cord is securely connected to the back of the printer
and into the wall outlet.
If the printer connects to a computer with a USB connection,
make sure that the USB cable is securely connected to the printer and to the computer.
Return to the front of the printer.
If the printer does not automatically turn on,
press the power button to turn the printer on.
Copy or scan the original document again.
If the output quality is good, the issue is resolved.
If you are still experiencing issues, continue on to the next step.
Fingerprints, smudges, and other debris can affect copy and scan quality.
In this step you will clean the scanner glass and backing.
Before you begin, gather the following materials:
A clean, lint-free cloth.
A mild glass cleaner.
Do not use cleaners that contain abrasives, acetone, benzene,
or carbon tetrachloride.
These substances can damage the printer.
Avoid using isopropyl alcohol, or rubbing alcohol,
because these can leave streaks on the scanner glass.
Press the power button to turn the printer off.
Turn to the back of the printer.
Disconnect the power cord.
Return to the front of the printer.
Lift the scanner lid.
Spray a clean, lint-free cloth with mild glass cleaner.
Do not spray glass cleaner directly on the scanner glass.
Doing so can damage the printer.
Thoroughly clean the scanner glass with the damp cloth.
Dry the scanner glass with a dry lint-free cloth to prevent spotting.
Thoroughly clean the scanner backing with the damp cloth.
Dry the scanner backing with a dry lint-free cloth.
Close the scanner lid.
Turn to the back of the printer.
Reconnect the power cord.
Return to the front of the printer.
Press the power button to turn the printer back on.
Now, print a blank copy to see if the issue is resolved.
First, pull out the paper input tray.
Align a stack of paper by tapping it on a flat surface.
Load the paper into the input tray until it stops.
Slide the paper width guides inward until they stop at the edge of the paper.
Do not push the guides in so tightly that they start to bend the paper.
Close the paper input tray.
On the printer's control panel, touch the Copy icon.
Touch Color.
Then, touch Start.
The printer will print a blank copy.
Examine the copy.
If the copy is clean, the issue is resolved.
If the copy has vertical bands, lines, or streaks, continue on to the next step.
If you have tried everything described in this video
and you still have copy or scan quality issues,
your printer likely needs some type of service.
Your options for service vary depending on how long you have owned your printer
and what country you live in.
Contact HP to find out the support options for your printer at hp.com/support.
You can find additional helpful videos at hp.com/supportvideos
and on our YouTube channel, youtube.com/hpprintersupport.