this video shows you what to do if your
HP printer does not pick up or feed
paper from the input tray when you do
have paper loaded and an out of paper
message displays on the printers control
panel or on your computer sometimes the
problem can be fixed just by doing a
printer reset first make sure the
printer is turned on if it is off press
the power button
next turn to the back of the printer
without turning the printer off remove
the power cord from the printer
then disconnect the other end of the
power cord from its power source
wait 15 seconds it is important to wait
the full 15 seconds for this type of
reset
reconnect the power cord to its power
source
then reconnect the other end of the
power cord into the printer
return to the front of the printer
if the printer does not turn on
automatically press the power button to
turn it on
align a stack of paper by tapping it on
a flat surface then slide out the input
tray
load paper into the input tray until it
stops
slide the paper width guide inward until
it stops at the edge of the paper
do not push the guide in so tightly that
it starts to bend the paper slide in the
input tray
try printing a page directly from the
printers control panel to see if the
issue is resolved on the control panel
press the right arrow to display
additional options touch setup then
touch tools
touch print
status report
if the page prints successfully the
issue is resolved you can resume
printing as normal
if the page does not print go on to the
next step
often the condition of the paper you're
using can cause paper not to feed
correctly first slide out the input tray
then remove the paper from the input
tray
remove any damaged paper you find make
sure that there are at least 10 sheets
of plain white paper but no more than 25
sheets in the paper stack the printer
can hold more sheets of paper but this
number is best for testing
make sure all the paper is the same size
and type and then tap it on a flat
surface to align the edges perfectly
load paper into the input tray until it
stops
slide the paper width guide inward until
it stops at the edge of the paper do not
push the guide in so tightly that it
starts to bend the paper slide in the
input tray
try printing a page directly from the
printers control panel to see if the
issue is resolved on the control panel
press the right arrow to display
additional options touch setup then
touch tools
touch printer status report
if the page prints successfully the
issue is resolved you can resume
printing as normal
if the page does not print go on to the
next step printer rollers get dirty from
dust paper fiber and other debris
in this step we'll clean the rollers
before you begin gather the following
cleaning materials clean lint-free cloth
clean cotton swabs clean water distilled
or bottled water is preferable but not
required
do not use alcohol or other chemical
cleaners slide out the input tray and
remove the paper
slide in the input tray
press the power button to turn off the
printer
turn to the back
disconnect the power cord
return to the front
slide out the paper input tray
using both hands gently rotate the
printer until it rests on its side
look for the paper pick rollers near the
back of the printer
blot the swab on the cotton cloth to
remove excess water the swab should be
damp but not soaking wet
clean the rollers with a moistened
cotton swab removing any build-up or
debris
these rollers are difficult to reach but
they are the most important to clean
if these rollers inside the printer are
not cleaned this problem will continue
because these are the rollers that feed
the paper into the printer
using both hands gently rotate the
printer and return it to its original
position
slide in the paper input tray
turn to the back
reconnect the power cord
return to the front
press the power button to turn the
printer on
align a stack of paper
by tapping it on a flat surface then
slide out the input tray
load paper into the input tray until it
stops
slide the paper width guide inward until
it stops at the edge of the paper
do not push the guide in so tightly that
it starts to bend the paper slide in the
input tray
try printing a page directly from the
printers control panel to see if the
issue is resolved on the control panel
press the right arrow to display
additional options touch setup then
touch tools
touch printer status report
if the page prints successfully the
issue is resolved you can resume
printing as normal
if the page does not print try printing
it again listen for the rubber
paper-pick rollers
you should be able to hear it rotating
then try slowly pushing the paper
farther in until the roller engages to
pick up the paper be careful to only
push one sheet of paper and not to push
it in too far this can cause paper jams
if the page does not print when slowly
pushing the paper farther in repeat the
previous step to clean the rollers again
if the issue continues after repeated
cleaning skip the next step your printer
might need to be serviced if the page
prints when slowly pushing the paper
farther in try printing your original
document again the paper might not have
been loaded far enough into the printer
if the issue is resolved there is no
need to continue troubleshooting if the
paper only feeds through the printer
when you slowly push it farther in
repeat the previous step to clean the
rollers again if the issue continues
after repeated cleaning skip the next
step your printer might need to be
serviced next we'll make sure the paper
settings in the print driver match the
settings for the paper you are trying to
use on your computer return to the
document in the program you were trying
to print from when the issue occurred
on your keyboard press ctrl and P to
open the printing properties window
click properties
when the properties
box opens click the paper/quality tab
select the paper size drop-down menu
and then choose the appropriate paper
size
select the media drop-down menu
and then choose the appropriate paper
type click OK and then click OK again to
print the document
if the document prints successfully the
issue is resolved if the document does
not print go on to the next step
if you've tried everything described in
this video and you still have a problem
your printer likely needs some type of
service
contact HP to find out what the support
options are for your printer
your options for service may vary
depending on how long you've owned it
and what country you live in