Heather: HEARING IS
SOMETHING MANY OF US ARE LUCKY
TO HAVE, AND SOMETIMES WE CAN
TAKE THAT FOR GRANTED, NOT
PROTECTING IT.
IF WE START LOSING YOUR HEARING,
THERE'S SOMETHING WE CAN DO.
TODAY'S SPONSOR IS BELTONE IN
DANVILLE.
HI, CHUCK.
THANKS FOR BEING WITH US.
Guest: HI.
THANK YOU.
Heather: LET'S TALK ABOUT
BELTONE AND HOW YOU ARE HANDLING
EVERYTHING HERE DURING OUR
CORONAVIRUS TIMES.
Guest: WELL, YOU KNOW, THIS
HAS BEEN A TRYING TIME FOR
EVERYBODY.
BUT WE ARE CONSIDERED AN
ESSENTIAL SERVICE, SO WE HAVE
OUR DOORS OPEN.
THROUGH THE MONTH OF MAY, WE ARE
CLOSING AT 2:00.
BUT WE'RE TAKING CARE OF PEOPLE
WHO COME IN.
WE ALSO HAVE CURBSIDE SERVICE IF
SOMEBODY FEELS UNCOMFORTABLE
COMING IN.
WE'LL COME OUT TO THE CURB AND
TAKE CARE OF THE HEARING AIDS
FOR THEM.
Heather: LET'S TALK SIGNS OF
HEARING LOSS.
I'M PRETTY SURE IT'S NOT JUST
MAYBE SOMEONE TELLING YOU, CAN
YOU HEAR ME NOW?
OR SOMETHING LIKE THAT.
IT'S PROBABLY MORE THAN THAT.
Guest: NO.
YEAH, IT'S USUALLY PRETTY
GRADUAL.
SOMETIMES A PERSON FEELS LIKE
EVERYBODY MUMBLES.
IF IT'S EVERYBODY MUMBLING AND
NOT ENUNCIATING, IT COULD BE THE
SIGN OF A HEARING LOSS.
IF SOMEBODY SAYS THE TELEVISION
IS TURNED UP WAY TOO LOUD, THAT
COULD BE A SIGN YOU'VE GOT
HEARING LOSS.
IF YOU HAVE TROUBLE HEARING ON
THE PHONE, THAT COULD BE A SIGN
OF HEARING LOSS.
IT'S VERY GRADUAL.
Heather: BUT NOT ALL HOPE IS
LOST IF YOU'RE EXPERIENCING
SYMPTOMS.
Guest: NO.
THAT'S EXACTLY RIGHT.
THE SOONER THEY COME TO US, THE
MORE WE CAN HELP THEM.
BECAUSE IF WE CATCH IT EARLY, WE
CAN HOLD ONTO SPEECH
UNDERSTANDING.
A PERSON WHO WILL NEGLECT THEIR
HEARING AND SAY I HEAR FINE BUT
ACTUALLY HAVE A HEARING LOSS,
CAN LOSE THE ABILITY TO
UNDERSTAND WORDS.
AND WHEN THAT DEVELOPS --
Heather: OH, GO AHEAD.
Guest: WHEN THAT GOES TOO
FAR, IT CAN ALSO LEAD TO THE ON
SET OF DEMENTIA.
THE HEARING LOSS DOES NOT CAUSE
THE DEMENTIA.
BUT THE ON SET CAN COME QUICKER.
Heather: RIGHT.
AND IT'S AMAZING THE
ADVANCEMENTS IN TECHNOLOGY THAT
COME WITH HEARING AIDS AND
HELPING PEOPLE HEAR.
YOU CAN MANAGE YOUR HEARING AID
NOW THROUGH YOUR CELL PHONE.
Guest: YES, YOU CAN.
IT USED TO BE YOU ONLY HAD
CONTROL FOR THE VOLUME.
NOW, YOU CAN CONTROL THE VOLUME
THROUGH YOUR CELL PHONE.
YOU CAN CONTROL THE BACKGROUND
NOISE.
AND IF YOU HAPPEN TO LOSE YOUR
HEARING AID, AT A RESTAURANT OR
SOME PLACE, YOU CAN BRING UP A
MAP THAT SHOWS YOU EXACTLY WHERE
YOU LOST IT, IF YOU LOSE IT IN
YOUR HOME, IT CAN DIRECT YOU TO
WHERE IT'S AT IN YOUR HOME.
Heather: WOW!
AMAZING.
AND SOMETHING ELSE THAT WORKS
WITH THESE NEW TECHNOLOGY AND
ADVANCEMENTS, YOU CAN ACTUALLY
HELP PEOPLE WITH THEIR HEARING
AIDS AS WELL THERE AT THE
BELTONE.
Guest: YES, WE CAN.
WE STARTED REMOTE CARE A COUPLE
OF YEARS AGO.
NOW, WE'VE DEVELOPED REMOTE CARE
LIVE, WHERE WE CAN DO FACETIME
WITH THE CUSTOMER.
AND WE CAN ADJUST THE HEARING
AID WHILE THEY'RE WITH US ON THE
PHONE WE CAN SEE THEM.
THEY CAN SEE US.
THEY HEAR US THROUGH THEIR
HEARING AID.
THEY TELL US THE PROBLEM.
WE MAKE THE ADJUSTMENT, LIKE
THEY WERE IN THE OFFICE.
Heather: THAT'S AMAZING.
WHEN YOU'RE OFFERING CURBSIDE
SERVICE, WHAT KIND OF SERVICES
ARE THOSE YOU'RE PROVIDING?
Guest: THE PERSON WOULD COME
AND PULL UP IN THEIR CAR AND
PLACE THE HEARING AIDS IN A CUP.
WE TAKE THE HEARINGS AIDS
INSIDE, CLEAN THEM, DISINFECT
THEM, CHECK THEM.
IF THERE'S TROUBLE, WE FIX IT.
BRING IT BACK OUT TO THE CAR AND
GIVE THEM THE HEARING AID.
Heather: OH, THAT'S GREAT.
IF PEOPLE ARE NEEDING NEW
BATTERIES, YOU ALL ARE OFFERING
A FREE PACK TO ANYONE WHO HAS A
HEARING AID!
Guest: WE ARE.
CORPORATE IS DOING THAT.
YOU CALL 1-800-BELTONE.
ANYBODY WHO HAS HEARING AIDS --
IT DOES NOT HAVE TO BE BELTONE
HEARING AIDS.
CALL THEM AND THEY'LL MAIL OUT A
PACK OF BATTERIES.
Heather: THERE YOU GO.
KEEPING IT SIMPLE FOR PEOPLE WHO
NEED EXTRA HELP.
CHUCK, WE APPRECIATE YOU HANGING
OUT WITH US THIS MORNING.
Guest: WELL, THANK YOU VERY
MUCH.
I APPRECIATE THE OPPORTUNITY.
Heather: ABSOLUTELY.
WE'LL HAVE ALL OF THIS
INFORMATION ON THEIR CURBSIDE
PICKUP, FREE BATTERIES AND
EVERYTHING HAPPENING AT BELTONE
AT www.CILiving.tv.