Hey, DIYers.
I'm Jorge from Alarm Grid.
Today, we're going to be going over an issue
that we're actually starting to see quite often because
of a new update that was done.
So if you have a Lyric controller--
this system right here--
and if you buy new SiX Series devices,
there might be an issue with the compatibility.
So what I mean by that is the old SiX Series devices used
to use a sequence that started with 00D02D,
and I'm talking about the serial number.
All right?
Now, Honeywell recently ran out of those sequences,
so they now started to move on to the sequence that
starts with B82CA0.
That is the new serial number, and all new devices
that you buy that are SiX Series are
going to start with that serial number.
So what you're going to see quite often
is if you have a Lyric system, and you don't have
it monitored, and it's on an older firmware update,
it will not be compatible with the newer SiX Series devices.
And the way to tell, first of all,
if the SiX Series devices that you're buying are new
is the packaging that it comes in.
So right here, I have a SiXPIR, and on the packaging
when you buy it new, you're going
to see on the packaging there's a yellow highlighter sticker.
Now this highlighter sticker--
it actually tells you what firmware
the panel needs to be on for this sensor to work on.
So right now, if you look at it, it actually says that this
device has a new MAC ID range, which is the sequence I was
telling you-- the one that starts with B82CA0--
and it says it must be used with the Lyric controller software
revision 1.05XXXX, because there's more numbers after
that.
But as long as it's on 1.05 or above, it will work.
If your firmware version on the Lyric panel is below 1.05,
it will not work.
And I'm going to show you guys right now how
to find that firmware version on your panel.
So if you have a Lyric system and you
want to confirm that it's going to work with the new sensors,
the first thing we're going to go ahead and do is--
I'm actually on the primary screen right here.
We're going to go ahead and hit Security.
We're going to go to Tools.
Now, you need to entering your master code.
My default is 1234.
Yours may be different, if you or your monitoring company
have changed it.
So make sure you're using the correct code.
If you did use the correct code, you're
now taking to the screen.
It shows Users, Events, Advanced, Keypad, Date/Time,
Reminders, Voice Command, and Wi-Fi Config.
We need to go to Advanced, and then go to System information.
And on the very first line, you'll
see that this Lyric is actually on firmware revision 1.07.
How?
Because this one is actually activated through an AlarmNet
account which we have activated, and we pushed a firmware update
to the panels.
Now, if on the revision line, which is the very first line--
it's the number right after REV--
if your revision is showing below 1.05 or lower--
I'm sorry.
If your revision is showing below 1.05,
than the new SiX Series devices, if they
have this sticker on the packaging,
will not work with your system.
And you will need a firmware update.
And again, in order to get a firmware update,
the system does need to be monitored.
So the firmware updates actually get
sent from the monitoring company through
the AlarmNet360 connection that they have to your system.
Let me just back out of this screen here.
I'm going to hit the Home button.
All right.
So what I was saying about the firmware update--
the monitoring company needs to be able to send that down,
which means in order to have monitoring companies push that
down, you need to have a monitoring plan with them,
so your system needs to be activated with that company.
Now, if you don't plan on getting monitoring,
and you don't want to pay for monitoring services, or even
self-monitoring services, there's
no way that you're going to be able to get those new SiX
Series devices to work with the older firmware that's
on your Lyric system.
So we actually offer some low price self-monitoring
plans that you guys may be interested in.
If you guys do sign up and get activated with us,
we'd be more than happy to send the new firmware update down.
And since we're no contract, you guys can actually just
be with us for one month, and if you
want to take the service back, you want to cancel,
you certainly can.
However, hopefully you'll like the service
and you'll still continue to stick with it.
But in the end, the decision is up to you guys.
We do have no-contract monitoring.
So if you wanted to get it activated with us,
we'll be more than happy to send out firmware update down.
And if you guys do have the system monitored,
you just have to tell your monitoring company to send down
the new firmware update.
It should be a free firmware update,
if they're sending it from AlarmNet360.
There shouldn't be any extra charge for it.
If you guys do have any questions
on getting the system monitored, on what firmware version
your panel's on, or if your sensor is one of the new ones,
you can feel more than free to email us
at support@alarmgrid.com.
If you find this video helpful, make sure
that you hit Like underneath, subscribe to the YouTube
channel, and enable the notifications
so whenever we upload new content,
you guys do get notified.
I'm Jorge from Alarm Grid.
I'll see you guys next time.