Time and time again
the people that use social care services and health services
tell us how fed up they are with having to tell their story
to a social worker one day, community nurse the next day.
All of the different places are battling for the same cause
but they do it separately so they're not as effective.
Whereas if they all teamed up together
they'd make a lot more impact and be able help people a lot better. 9 00:00:50,150 --> 00:00:55,080 When different agencies don't work in an integrated way, outcomes can be poor.
It's often service users or carers
who are having to make up for a lack of an integrated service
they're in effect having to plug our gaps.
No one ever signposted me to an organisation that could have helped.
It was me sitting on the internet going, I need something more than this!
But studies have shown that where successful integrated working is happening,
service users and carers report good outcomes.
service users in integrated teams were more satisfied with
the quality of their care, they were more likely to say they'd been involved
and they were more likely to say things like
that they'd been fully informed about their medication 21 00:01:36,190 --> 00:01:39,200 and needs in those kinds of respects too.
The Social Care Institute for Excellence has drawn on research
to pinpoint the factors behind successful integrated working,
and to create an online tool to help health and social care agencies
plan and deliver effective joint working.
The tool has a series of questions which enable guided discussions
on key integrated working issues.
I think the benefits of using the tool have meant that
we have been able to make sure that we cover all of the thinking
that needs to take place to both plan
but also to implement integrated working.
It forces you to consider all of the different aspects
that are going to be important and vital.
Each of the questions is supported with information and videos
featuring health and social care practitioners, managers,
researchers, service users and carers.
The questions enable discussion around a number of key issues:
organisational, cultural and professional, contextual,
and co-production issues relating to service users and carers.
The tool called, Integrated Working - Step by Step
has a series of questions which enable guided discussions
on key integrated working issues.
Groups can work systematically through the questions
over several sessions if required,
or they can prioritise questions which are most important
to their service users and to carers.
For me, the best thing about using the tool is that it makes us come together.
It makes us have the conversation.
it makes us really make sure that we are thinking about
well what is it that our local people need,
in an integrated and coherent way not what's simpler for us as an individual organisation.
Integrated Working - Step by Step provides a highly practical way
for agencies in effect to create their own blueprints
for successful integrated working.