>>>
>>> THANKS FOR BEING WITH US TONIGHT.
TONIGHT.
TONIGHT. I'M DAN THIS IS CATHY WE WANT
TO GET STARTED TONIGHT WITH AN
IMPORTANT STORY FOR YOU HERE.
MORE THAN 4000 PEOPLE GETTING
HUNDREDS OF DOLLARS BACK AFTER
A STATE INVESTIGATION INTO A
LOCAL CAR DEALERSHIP.
>> THE STATE IS SAYING
CUSTOMERS WERE MISLED INTO
BUYING A THEFT DETERRENT SYSTEM
BECAUSE OF HOW IT WAS WORDED ON
THE CONTRACT.
THE CONTRACT. KRISTEN IS HERE TODAY WITH THE
DETAILS, HOW MUCH MONEY ARE WE
TALKING ABOUT?
TALKING ABOUT? >> THIS IS $120,000 IN
SETTLEMENTS, SO PEOPLE WHO
BOUGHT SOMETHING CALLED THE
DATA.THEFT STOOD CURRENT SYSTEM
WILL GET A REFUND BETWEEN 235
AND $500, AND A HANDFUL OF
CUSTOMERS WILL GET BETWEEN 5000
TO $10,000 BACK BECAUSE OF AN
MSRP PRICE DISCREPANCY.
THIS BUDGETS LIKE DRIVING A BMW,
>> WHEN TYLER WALKER FOUND THE
2017 FORD RAPTOR, HE KNEW HE
HAD TO ACT FAST.
THE TRUCKS KNOWN FOR THEIR
OPERATING CAPABILITIES DON'T
STAY ON ANY LOT LONG.
>> THERE WERE VERY LIMITED
NUMBERS IN OREGON THAT WERE
AVAILABLE.
AVAILABLE. >> THE MAIN FACTOR SUGGESTED
RETAIL PRICE ONLINE.
>> THEY SAID BECAUSE OF THE
RARITY OF THE VEHICLE, THE
LIMITED PRODUCTION OF THE
VEHICLE, THEY WOULD TACK ON A
DEALER FEE OF $10,000 FOR ME TO
BUY THE TRUCK.
>> HE SAID HE GOT 5000 OFF
BECAUSE ONE OF THE OWNERS HAVE
BEEN DRIVING IT.
>> IT HAD 1500 MILES ON IT,
WHICH IS MY FIGHT, SAYING IT'S
NOT A NEW VEHICLE IF IT HAS
SOMEBODY DRIVING IT IS THEIR
DAILY DRIVER.
DAILY DRIVER. HE
HE
HE >>
HE >> THAT WAS LAST YEAR, HE WAS
SHOCKED WHEN THE STATE CALLED A
FEW DAYS AGO SAYING BE GETTING
A $5000 REFUND.
>> I THOUGHT IT WAS A SCAM.
>> Reporter: ALL PART OF A
$120,000 SETTLEMENT BETWEEN THE
OREGON ATTORNEY GENERAL OFFICE
AND COURTESY FORD.
>> THEY WERE UPPING WHAT LOOKED
LIKE THE MANUFACTURERS
SUGGESTED RETAIL PRICE WHEN IN
FACT IT WAS THERE ADD-ON,
BECAUSE IT IS A SPECIAL CAR.
SO THEY ARE NOT ALLOWED TO DO
THAT BASICALLY THAT'S AGAINST
THE LAW.
THE LAW.
THE LAW. >> ATTORNEY GENERAL ALAN
ROSENBLUM SAYS THOUSANDS OF
OTHERS WILL GET BACK BETWEEN
235 AND $500 FOR BUYING THE
THEFT DETERRENT SYSTEM.
A REAL SYSTEM THAT ROSENBLUM
SAYS WAS LISTED ON CUSTOMER
CONTRACTS AS D.O.T.
REG OR, REGISTRATION DATA.
>> THEY DIDN'T NEED THE SERVICE
AND THEY DIDN'T ASK FOR IT.
AND IT WAS SIMPLY INCORPORATED
AS SOMETHING THAT LOOKS LIKE A
GOVERNMENT REQUIREMENT.
GOVERNMENT REQUIREMENT. >> CUSTOMERS MUST FILL OUT THIS
FORM SENT TO THEM BY THE STATE
TO GET THEIR MONEY BACK.
>> THE FORM SEEMS LIKE TOO GOOD
TO BE TRUE.
BUT IN THIS CASE IT ACTUALLY IS
TRUE.
TRUE.
TRUE. >>
TRUE. >> Reporter: DO YOU EVER
REMEMBER THEM EXPLAINING WHAT
THE DATA.SYSTEM IS?
>> I DON'T RECALL.
>> Reporter: WALKER WILL BE
GETTING THAT REFUND BACK TO.
THE OWNER OF COURTESY FORD TOLD
US BY PHONE THEY WERE NOT
TRYING TO MISLEAD PEOPLE, AND
WHEN THE DOJ -- DOJ POINTED OUT
HOW THE SYSTEM WAS WORDED THEY
AGREED TO REFUND CUSTOMERS
RIGHT AWAY.
RIGHT AWAY. >> IT'S DEFINITELY IMPRESSIVE
AND I APPRECIATE THAT.
>> OKAY, SO THE OWNER OF
COURTESY FORD JUST SEND US A NEW
STATEMENT, SAYING IN PART OF
THE SETTLEMENT IS A MATTER OF
RECORD, WITH ASSURANCE OF
VOLUNTARY COMPLIANCE.
VOLUNTARY COMPLIANCE. COURTESY FORDS 435 YEAR HISTORY,
AND 100,000 CUSTOMERS WE HAVE
ALWAYS DONE WHAT WAS BEST FOR
OUR CUSTOMERS, AND THIS
SETTLEMENT IS NO DIFFERENT.
YOU CAN READ THE FULL STATEMENT
WHERE HE ADDRESSES EVERY SINGLE
POINT THAT THE STATE BRINGS UP
ON OUR WEBSITE, KGW.COM.
THE BIG THING THE STATE WANTS
PEOPLE TO KNOW IS THIS FORM.
THIS FORM , IF YOU GET THIS
FORM YOU NEED TO FILL IT OUT IF
YOU WANT TO GET THAT FEW
HUNDRED DOLLAR REFUND FOR THE
SYSTEM.
SYSTEM.
SYSTEM. THE FORM LOOKS SUSPECT,
>> VERY SIMPLE.
HE DOES NEED TO SIGN AND DATE
IT.
IT.
IT. >>
IT. >> EXACTLY.
>> EXACTLY. FILL IT OUT IF YOU WANT TO GET
YOUR MONEY.
YOUR MONEY. >> IT SHOWS UP IN THE MAILBOX?
>> YEAH.
>> YEAH.
>> YEAH. >> THANKS, CRISTIN.
>> IF YOU HAPPEN TO HAVE A
STORY YOU WOULD LIKE KRISTEN TO