>>JENNIFER WAUGH: IT’S 22 MINUTES AFTER 7 O’CLOCK SOME 10,000 CUSTOMERS ARE NOW
ELIGIBLE FOR A DEBIT CARD TO
HELP THEM PAY FOR THEIR UTILITY
BILLS. THE CITY COUNCIL
APPROVED THE RELIEF PROGRAM
LAST WEEK HERE IN
DUVAL COUNTY. IT GIVES CERTAIN
CUSTOMERS AT $200 PREPAID
DEBIT CARD. JAY WAS FLOODED
THOUGH WITH PEOPLE YESTERDAY
WHO SHOWED UP AT ITS OFFICE TO
TRY TO APPLY FOR
THE MONEY. SHEILA PRESLEY JAYS
DIRECTOR OF METER READING AND
BILLING JOINS US VIA ZOOM THIS
MORNING, GOOD MORNING, THANKS
FOR BEING WITH US.
GOOD MORNING. SO THERE SEEMS TO
BE SO OF COURSE THERE SEEMS TO
BE SOME CONFUSION ABOUT WHO
QUALIFIES FOR THIS RELIEF
PROGRAM WOULD YOU EXPLAIN.
>> THE CITY OF
JACKSONVILLE ON DETERMINE THE
ELIGIBILITY CRITERIA BECAUSE WE
NEEDED TO
BE DELINQUENT. IMPACTED BY THE
PANDEMIC. AND.
DELINQUENT IN IMPACTED BY THE PANDEMIC. >>JENNIFER WAUGH: SO THAT SAID
I HAD RON SALEM WHO ACTUALLY
SPONSORED THAT BILL ON ABOUT 2
WEEKS AGO WHEN HE FIRST YOU
SUGGESTED THIS TO THE COUNCIL
THAT
WAS PROVED HE HAD SUGGESTED
THEN THAT WAS GOING TO HAPPEN
AND IT STARTED YESTERDAY IS
THAT
WOULD BE CONTACTING THE
CUSTOMERS IS THAT THE CASE OR
CUSTOMER SUPPOSED TO DO
SOMETHING TO FIND OUT IF
THEY’RE ELIGIBLE.
>> YEAH, I CONTACTED THE
CUSTOMERS VIA E-MAIL AND HOPE
SO THEY KNOW
AND IN THE CUSTOMER IN RESPONSE
TO THAT EMAIL. BUT THE GOVERNOR
A
WEB SITE AND AND APPLY FOR
THE CARD THEN NOTIFICATION BY
MAIL ONLY THE CUSTOMER BEING
ELIGIBLE.
>> AND HOW HOW DID YOU IDENTIFY
THEN THOSE SPECIFIC CUSTOMERS I MEAN ARE THESE PEOPLE WHO HAVE NOT BEEN ABLE TO PAY THEIR BILL
SENSE YOU KNOW JUNE OF LAST
YEAR.
>> ACTUALLY THE LARGEST OF THE
YEAR.
THERE WE LOOKED AT THE
DISCONNECTION ELIGIBLE
POPULATION. AND AND THEN
PROVIDED THOSE CUSTOMERS.
THE NOTIFICATION NOW THERE WAS
ONE KATHY A AND
THAT IS THAT
THOSE CUTS HAVE NOT READ THE
DISSENT FROM THE CITY OF
JACKSONVILLE. FOR COVID WITH
ME. I
THINK THAT.
>>JENNIFER WAUGH: I THINK THAT
WHAT’S IMPORTANT TO POINT OUT
HERE IS AS YOU SAW YESTERDAY SO
MANY PEOPLE KIND OF SHOWED UP
THEY WERE CONFUSED ABOUT HOW
TO APPLY. THE REALITY IS IS IF
YOU’VE RJ
A CUSTOMER AND YOU HAVE NOT
HEARD THEN FROM J A YOU DON’T
QUALIFY IS THAT CORRECT.
>> THAT CORRECT.
>>LAUREN VERNO: ANY CHANCE THAT
IT WOULD HAVE GOT LOST IN THE
MAIL OR THAT YOU HAVE THE WRONG
E-MAIL ADDRESS I MEAN SHOULD
PEOPLE IS THERE SOMETHING
PEOPLE CAN DO WITH THEY WANT TO
JUST DOUBLE CHECK, YOU KNOW IF
THEY QUALIFY. >> ABSOLUTELY THEY CAN LOG-IN TO SAY A DOT COM.
USING THERE. LOG-IN AND PASSWORD AND THEY’RE ELIGIBLE. THE LINK UP HERE.
PERFECT.
>>JENNIFER WAUGH: I WANT AS WE
OFTEN SEE SADLY DURING THESE
KINDS OF TIMES WHERE THERE’S
DISCUSSION IS
WE HAVE BROUGHT TO OUR VIEWERS
OVER THE LAST 2 WEEKS ABOUT A
RELIEF PROGRAM ASSOCIATE OF THE
J A SCAMMERS SEEMED TO COME OUT
OF
THE WOODWORK IN FACT THERE IS
NOW A SCAM AT THIS SAME TIME
THAT IS CIRCULATING
AND IS PRETTY CONVINCING HAVE
TO
TELL YOU AT BECAUSE THE CITY
COUNCILMAN ACTUALLY RECEIVED IT
I WANT TO LET OUR VIEWERS
LISTEN TO IT SO THAT THEY ARE
AWARE, LET’S
LISTEN GREETINGS.
>> THIS IS AN AUTOMATED MESSAGE
FROM THE DISCONNECTION
DEPARTMENT TO JACKSONVILLE
ELECTRIC AUTHORITY. ELECTRICITY
COMPANY TO INFORM YOU THAT YOU
MAY BE EXPERIENCING A
DISCONNECTION OF SERVICE TODAY
WITHIN 30 MINUTES DUE TO
NONPAYMENT ANY COUNT.
>>LAUREN VERNO: THAT’S
PRETTY CONVINCING BUT IT IS
BOGUS IT IS A SCAM.
>> IT IS
THE DAM. THE PROBLEM NATIONWIDE
AND CAMERAS ARE WE LEFT WITH.
SO WE ASK CUSTOMERS IF THEY
RECEIVE A CALL LIKE THAT
NUMBER ONE. WE WILL NEVER CALL
YOU AND TELL YOU WE’RE GOING TO
GET CONNECT THE ONE
30 MINUTE. WE WILL NEVER ASK
YOU TO GIVE UP THE DEBIT OF
GOODWILL STORE AND PURCHASED A
DEBIT CARD OR TRANSFER MONEY VIA CASH APP VENMO BILL OR ANY OF THOSE. THOSE
THE SOLUTION. CALL J A YOU
WOULD EVEN CALL AND IT DOESN’T
MAKE SENSE. CALL
J YEAR. AND WE WILL
COME FROM WHETHER OR NOT YOU
THE CONNECTION
OWN PEOPLE.
>>JENNIFER WAUGH: SHEILA
PRESLEY’S WITH JAY THANK YOU
FOR YOUR TIME THIS MORNING SO