this video shows you what to do if your
HP printer does not pick up or feed
paper from the input tray when you do
have paper loaded and an outof paper
message displays on the printer's
control panel or your computer sometimes
the problem can be fixed just by doing a
printer reset press the power button to
turn the printer
off wait 60 seconds it is important to
wait the full 60 seconds for this type
of
reset then press the power button to
turn the printer back
on wait for the printer to turn on and
stop making
noise align plain white paper by tapping
a stack on a flat surface then slide out
the input tray load paper into the input
tray until it
stops Slide the paper width guide inward
until it stops at the edge of the paper
do not push the guide in so tightly that
it starts to bend the paper slide in the
input
tray try printing a page directly from
the printer's control panel to see if
the issue is resolved on the control
panel press the right arrow to display
additional options touch
setup touch the down arrow and then
touch
reports touch printer status report
if the page prints successfully the
issue is resolved you can resume
printing as normal if the page does not
print go on to the next
step often the condition of the paper
you're using can cause paper not to feed
correctly tray 2 is an optional
accessory if tray 2 is installed
continue with these instructions
otherwise perform the following steps
with tray one only first slide out input
tray one
then remove the paper from the input
tray slide out input tray
two remove paper from the input
tray remove any damaged paper you find
make sure that there are at least 10
sheets of plain white paper but no more
than 25 sheets in the paper stack the
printer can hold more sheets of paper
but this number is best for testing make
sure all the paper is the same size and
type and then tap it on a flat surface
to align the edges
perfectly load paper into tray one until
it
stops Slide the paper width guide inward
until it stops at the edge of the paper
do not push the guide in so tightly that
it starts to bend the paper slide in the
input
tray try printing a page directly from
the printer's control panel to see if
the issue is resolved D on the control
panel press the right arrow to display
additional options touch
setup touch the down arrow and then
touch
reports touch printer status
report if the page prints successfully
the issue is resolved you can resume
printing as normal if the page does not
print Go On To The Next Step Printer
rollers get dirty from dust paper fiber
and other
debris in this step we'll clean the
rollers before you begin gather the
following cleaning materials clean
lint-free cloth clean cotton swabs clean
water distilled or bottled water is
preferable but not required do not use
alcohol or other chemical
cleaners slide out the input tray and
remove the paper
slide in the input
tray press the power button to turn off
the
printer turn to the
back disconnect the power
cord remove the duplexer to do this push
in the tabs on both sides of the
duplexer and then pull it straight out
from the
printer clean the rollers visible in the
printer with a clean lint-free cloth
lightly moistened with water the cloth
should be damp but not soaking
wet wipe each roller starting on the
right side of the roller and wiping to
the
left use your finger to turn the roller
up as you finish cleaning a section of
the
roller make sure that you remove any
buildup or debris from the entire
surface of the rollers
look for the paper pick roller farther
inside the back of the printer blot the
swab on the cotton cloth to remove
excess water the swab should be damp but
not soaking
wet use one hand to pull the spring
loaded cover in front front of the
roller down and hold it in place using
your other hand clean the roller with a
moistened cotton swab removing any
buildup or debris this is the most
important to clean if this roller inside
the printer is not cleaned this problem
will continue because this is the roller
that feeds the paper into the printer
now let's clean the rollers in the
duplexer access the paper feed rollers
by pressing the two tabs on top of the
duplexer to open it clean the paper feed
rollers in the duplexer the same way you
clean the rollers inside the
printer check the rollers to make sure
they are clean free of debris and rotate
freely
close the duplexer until the tabs on
both sides of the duplexer snap into
place reattach the duplexer to do this
gently push the duplexer into the back
of the
printer reconnect the power
cord return to the
front press the power button to turn the
printer
on align plain white paper by tapping a
stack on a flat surface then slide out
the input
tray load paper into the input tray
until it stops Slide the paper width
guide inward until it stops at the edge
of the paper do not push the guide in so
tightly that it starts to bend the paper
slide in the input
tray try printing a page directly from
the printer's control panel to see if
the issue is resolved on the control
panel press the right arrow to display
additional options touch
setup touch the down arrow and then
touch
reports touch printer status
report if the test page prints
successfully try printing your original
document again if the issue is resolved
there's no need to continue
troubleshooting if the test page or the
original document does not print go on
to the next
step sometimes the problem can be fixed
just by doing a printer reset first make
sure that printer is turned on if it is
off press the power
button next turn to the back of the
printer without turning the printer Off
remove the power cord from the
printer then disconnect the other end of
the power cord from its power
source wait 15 seconds it is important
to wait the full 15 seconds for this
type of reset set reconnect the power
cord to its power
source then reconnect the other end of
the power cord into the
printer return to the front of the
printer press the power button to turn
the printer
on align plain white paper by tapping a
stack on a flat surface then slide out
the input
tray load paper in into the input tray
until it stops Slide the paper width
guide inward until it stops at the edge
of the paper do not push the guide in so
tightly that it starts to bend the paper
slide in the input
tray try printing a page directly from
the printer's control panel to see if
the issue is resolved on the control
panel press the right arrow to display
additional options touch
setup touch the down arrow and then
touch
reports touch printer status
report if the page prints successfully
the issue is resolved you can resume
printing as normal if the page does not
print go on to the next
step next we'll make sure the paper
settings in the print driver match the
settings for the paper you are trying to
use on your computer return to the
document in the the program you were
trying to print from when the issue
occurred on your keyboard press contrl
and P to open the printing properties
window click
properties when the properties box opens
click the features
tab select the paper type drop-down
menu click
more and then choose the appropriate
paper type click
okay select the size drop-down
menu click
more and then choose the appropriate
paper
size click
okay click
okay and then click okay again to print
the document if the document prints
successfully the issue is resolved if
the document does not print go on to the
next step if you've tried everything
described in this video and you still
have a problem your printer likely needs
some type of service contact HP to find
out what the Support options are for
your printer your options for service
may vary depending on how long you've
owned it and what country you live in